Atherton Plumbing

1. They sent an untrained technician who was calling his supervisor every few minutes for advice. 2. They sent wrong floppers. 3. It took the technician 5 hours to do a 2 hour job 4. The toilets and the faucets were still leaking after technician left our house 5. They sent another Technician in the evening to fix all the problems 6. They install a cheap showerhead although we told the estimator that we needed the similar showerhead. They wanted us to pay another $120 to replace the showerhead. We offered to split the cost because of all the inconveniences created for but they would not budge. 7. Our faucets are still lose and leaking .

Great. They did the job I hired them to do, efficiently. Price was reasonable.

The workers were professional and knowledgeable. They completed work quickly and answered all of my question. I would hire them again.

The service guys showed up and asked me if I was given a price. I said yes, I was told $250 worst case scenario. He said the cost would be $318. I said that is not what I was quoted. After some phone calls between the service guy and the office, I was told, nope, it would cost $318. I said sorry I wasted your time but the answer is no. Mike told his repair guys that he told me it would be $250 for the faucet only. NOPE, that is NOT what I was told. He told me $250. The service guys that were here were super nice and understanding when I turned them away but if you call to get a quote from this company get it in writing.

They stayed with it until it was fixed.

Didn’t hire did not receive a quote

Jason was our guy that came out to help us out. With his professionalism, knowledge for the craft and communications we had he's for sure our go to guy. If we have another plumbing issue in the future I will specifically ask for him and work around his schedule. My wife and I are pleased with the service thank you very much.

Excellent. Will hire again when needed.

All in all it was a very good experience. They gave me a four hour window for my service and the plumber showed up right in the middle of the time window. The only part that was a bit of a downer was the office was supposed to call when the plumber was on his way and they didn't so he had to wait a couple of minutes while my wife finished getting ready. The plumber was very professional and curtious. He provided an estimate to unclog the sink of $220 before beginning work. He was able to snake the drain to unclog it. I know that doesn't sound hard but it was a dual sink with a cross-over. When I tried to snake the drain the snake just kept going through the cross-over and popping up in the other sink. He said, "after 20 years of plumbing you can feel where you need to turn the snake" it worked. He completed the work quickly, kept the work site clean, and checked the basement just to make sure there wasn't anything else going on. We paid exactly what the estimate was and I would hire them again.

The tech was on time about three hours work done water in bath toilet none in sink the tech said sink was old and needed replaced,i said oh then i will have water he said yes thats when he turned water back on some of the old galvanized probably stopped line up i said never had a problem with water pressure always had water from faucets he again said need to replace sink to old to get parts for that sink i said ok then called friday cancelled new sink was told by tech and two other people when water was turned on again some old pieces got caught in pipe not happy with out come won't ever use their servive again.

We notified the clerk that this was part of an insurance claim to which she replied no problem we will work with your insurance company. When the plumber arrives he was curt and unprofessional and tracked dirt across our hardwood floors and upon completion of the work advised that “we don’t bill insurance companies”. On top of all of this they have a mandatory fuel charge

Got the job done in less than an hour.

Personnel were very professional and did a great job on all the work.

They fit me in , price was right . TIm was great , will definitely use again.

They came and did a nice job, I was very pleased with their work and we also had them install a toilet.

We've used them before. They were prompt, polite. They came in took care of and double checked everything he was supposed to, before he left.

Everything went smoothly and we are satisfied with the results.

Everything was done professionally and I was very happy with the work and I highly recommend them.

All went well except until July 2016. Water line ok, but the sewer pipes became unjointed, same problem as 2011. The basement was also full of sewage. Called them and said it was only warranty for a year. Nothing I could do about it.Called rotor rooter and confirmed it was shoddy work. Mr Rooter talked to a atherton to explain situation and to see if they would fix their work, no they would not. I found out that the City of Dayton that A Atherton never got a permit to do the work nor did they have their work inspected. City of Dayton has no record of a work permit or inspection.

They came the day I called. The water heater was 4 and a half years old on a 5 year warranty. A Atherton handled all the warranty work and only charged labor to replace the water heater. They also hauled off the old unit.

Good job done right the first time and very quick

I called first thing in the morning to schedule an appointment. We agreed on a 2-4 p.m. By 4:30 I hadn't heard anything so I called back. The plumber had broken a tool at previous job and had to stop by the shop to get a replacement. He showed up at 4:45, apologized for the lateness and proceed to fix the drain. Drain is now working properly.

My outdoor plumbing fixture pipe had burst two years ago. I called A-Atherton yesterday and they came out two hours later. The repairman did a very professional job and I was very pleased with the work. I will use them again.

Bill, the plumber, arrived on time and immediately determined what had to be done to replace a broken sump pump. The job was more than a routine replacement because the sump also serves as the exhaust hole for my radon system. So Bill had to deal with a sealed sump cover, a 4" radon pipe and a working battery back-up pump as well as the old pump in the SAME hole. He modified existing piping so future servicing of pumps will be much easier to access without a lot of trouble. Bill worked very quickly and had new pump installed, existing backup pump reconnected and both tested in under an hour. The radon piping was also returned to its original position. The total charges were fair and I even took advantage of the Angie's List 10% senior discount. I was truly impressed with Atherton Plumbing and would not hesitate to call them again for any plumbing job I could not do myself.

I requested a bid to move a spigot from the far wall of my garage 35 feet across the garage and through an outside wall. First I was told it couldn't be done and that I should continue using the hose I have running out the garage door. Then he said he could do it in 5 hours for $700 with no warranty. It's about 35' and he could run the PVC pipe along the floor, drill a hole in the wall and be done. Amazingly bad attitude.