Get matched with top basement leak repair pros in Rexford, NY

"It was a complex project. They were very careful with their procedures and raised sunken concrete sections next to the house and around a pool to allow for drainage. They filled the major cracks. They were courteous and on-time over several days. After many years the water in the basement problem has been resolved."

"Serena Staats was very thorough and superb customer service! Hired Staats for small re-pointing job as well as removing old paint from brick wall and applying mortar. Job was done on time with excellent results. Would definitely hire again."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"TGD went above and beyond in all phases of this project. From detailed planning to timely execution, Anthony and his crew work to exacting standards. The team is professional and highly skilled. They were respectful of my home and always did a thorough job cleaning up at the end of the day. Anthony communicated with me every step of the way to ensure we were on track. The workmanship TGD delivers is of the highest quality. It's hard these days to find a company that focuses and delivers with quality and integrity. I'm grateful to have found these guys. I've already recommended them to family members. TGD is hands down my go-to for future house projects."

"Having to go through water problems in a basement is stressful but I am so glad I went with this company. Every person I interacted with was competent and professional. Larry was my first point of contact and he was incredibly knowledgeable and contacted me regularly to check in. I had scheduled multiple quotes but Larry sold me instantly because of his knowledgeable and straightforward communication. Todd, the owner, was so kind and you can tell how thorough he is about the work he does. He took the time to explain things to me and even catch things outside their job scope to make me aware of. He was incredibly fair with the pricing of the job. Nick and Dave were the two I interacted with the most because they did a majority of the labor. They were the best. They were respectful and knowledgeable. They took a lot of time to keep me updated and offer guidance for the long term care of my home. Having them working in my home never felt inconvenient. I could not have been more pleased with them or their work. I would highly recommend this company and the team they have assembled. Thank you for saving my home!"

"Fantastic, great customer service and quick response time."

"It is a great company and provide a good service. I will use them again."

"Vito and his crew finished our 800 sq foot basement and we couldn’t be happier with the job done. He walked us through each step and answered any and all questions along the way. Him and his crew were always punctual and professional. They didn’t stop until everything was perfect and they had our seal of approval. I can’t recommend them enough, we absolutely love our new space!"

"What started as a deck rebuild turned into a three season room addition. Matt and his crew were easy to work with, offered some great suggestions to us, and the finished room is more than we hoped for! We loved his suggestion of putting pine on the vaulted ceiling, and the finish work at the bottom on the outside looks great. Matt took care to match our 20 year old siding, and finish the windows and doors to exactly match the others on the house."

"Everything looks great and was done in a timely manner."