Get matched with top door pros in Pahrump, NV

"No"

"Called to have a chain repaired on our window shades, the product was out of warranty which we knew. They informed me that they do not repair any of their products that were out of warranty. I stated we more than willing to pay for the service, again she stated we do not repair any product out of warranty, I could not believe they could not replace a chain, but they did say we can transfer you to our design department to have them replaced. Very POOR customer service will never use them again."

"Great, Very fast and quality product. Will use them again and again."

"Richard is very honest and sincere business man.i had asked him about replacing my garage door. he came out a couple of hours later and right after shaking my hand he told me that i did not need the door replaced.i showed him the problem that i as having and i with in 35 minutes he had fixed the problem. the door was opening and closing with no noise and smooth. now he could have sold me door and made a lot more money. but he was honest with me. i love his integrity you will not find a more honest person. and he is a veteran what more can you ask for. yes hire him and you will not regret it. quality work a great price."

"The sales call was late October, 2022. Problem #1 was the "take it now or lose the price" sales pitch. I should have walked him to the door. Two weeks later I was told 2 windows were "not possible" to make as promised. A change order was done with a more invasive installation. The 8-12 week delivery promise meant new windows by mid-February. I heard nothing from their office for months. 12 weeks became 3 months, 4 months, 6 months and NO windows, no communication. My sales rep turned this over to a service rep and didn't tell me. Calls and emails went unanswered for days and weeks. In April, I posted on their facebook page, receiving a response installation had been scheduled, even tho I had not been called! Early May 2023: Installation day comes and 4 of the first 6 windows off the trailer were made wrong. It includes one of the 'not possible" windows built as originally promised. There were 10 days of unpleasant phone calls to hash this out, with a reminder that I had signed a contract and owed them payment. They also signed a contract and didn't deliver as promised. Late May 2023: After a discount offer, I allow them to install what they have and reorder the remainder, with a 4-6 week stated delivery. 6 weeks later, they say they have 2 of my 3 windows, yet I'm owed 4! Late September 2023: Four more month yields three good windows and one still incorrect. This crew fixed 3 of the prior window installations, which were very poor. Several exteriors had caulk that pulled away. One interior window had a tape wad filling a gap behind caulk and trim. November 2023: The final window arrives and is installled, 53 WEEKS after the original sales call. Bottom line: Universal used high pressure sales tactics, is really bad at keeping promises, bad at communicating with the customer and bad at talking within the company."

"I had hired Jack at least three prior times and he was always on time, very professional and did great work. Text him Monday and he said he would be by Wednesday between 9-10 but no showed and did not respond to texts. On Thursday he responded said he would be here in 30 minutes again no showed and when I text he no longer wanted to do the work and have no reasons."