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"Worst plumbing contractor. Avoid at all costs. Very unprofessional. I paid my bill the day of service by credit card by phone. I then received an electronic bill for the same service the same week. I disregarded since I had already paid the bill. I never heard from them again until a collection agency contacted me 9 months later with a 20% surcharge. Why didn't they call me 30 days later to let me know that in fact their incompetent office staff did not charge my card the day of service? APPARENTLY THEIR OFFICE STAFF IS STILL INCOMPETENT. As far as the plumber, he showed up a half hour late. That I can understand. Although when he wrote out the invoice he charged me for that half hour he was late!"

"excellent - Klean Force uses an outside lab to analyze the mold & determine type which I think is important. Gary was very responsive and when they started remediation, the black mold was worse than expected. They were helpful in determining the source of the leak, which confirmed the fix we had done. The remediation was a neat as possible. I would recommend them for any testing and remediation."

"I am so happy that I have ANCAEABQ as my HVAC service company! They were able to fix a poblem in the drainiage pile and also connected the intke ducts in ecord time! Seems that the previous HVAC coapny that maintained my Trane full house HVAC system failed to connect the intake ducts--- After 18 yrs of this problem - - it ois such a relief that ANCAEABQ was able to fix this! THE BEST!"

"I cannot say enough positive things about this excellent company. I woke up today and my furnace was not working! No one in town could manage to come and help me on an emergency basis--they all said they could come in December--December! Can you imagine? I'd be frozen to death by then. BUT CARTWRIGHT'S WERE SO CONCERNED, AND CAME OVER VERY QUICKLY!! Jorge and Elmer arrived and the furnace problem was fixed rapidly. They were so professional and pleasant to have in my home, so I will definitely use this company again for all heating and cooling needs."

"Was in need of plumbing work and repair that was part of a water heater failure that also caused damage. Called and asked if they service our area, they said they did, and I asked to have an estimate. After several calls, we succesfully arranged for the plumber to visit, and Jorge & Brad arrived as scheduled. Both Jorge & Brad seemed knowledgeable and responsive. They said there would be no charge for the estimate and they would prepare it for me to receive by the following week via email. More than a week later, no estimate had I seen. Had to make multiple phone calls to find out where the estimate was. After more than a week of phone calls & promises of return calls that they never fulfilled, the person answering the phone (Karesse) said that Jorge had sent the estimate to a "VP for approval." To my surprise, I got a phone call the next day, but it was just Karesse again to say that they were looking into the matter and were going to get to the bottom of where that estimate could be. This sounded good, but resulted in nothing at all working with Roadrunner. After another week had gone by, more phone calls resulted in being told the same thing again and again, with no one stepping up to be responsible nor actually get the estimate to me. I requested to speak to a manager and was told no one was available to speak with me. I asked for a manager to call me and put a condition on it, "if they actually care" to fulfill on having our business and doing what they said they would do. Already a month went by without the estimate, and the last time I spoke with Roadrunner, all I got was one last phone call from Karesse saying that this was important for them to resolve so they would call the next day. I never heard from Roadrunner that next day nor ever again and never received an estimate. It is clear they do not value customers and do not know what integrity is nor what it is to fulfill on the basics of being reliable service providers in our world. Not recommended as reliability to deliver on services and customer care are not what they are up to."

"Felipe and his crew did a large project for me (back porch) and myriad smaller items to repair our new home. Short version: I'll definitely be using them again and recommending them, but you need to be engaged. They are not a set-and-forget crew. In general, the quality of the work is high. The porch is exactly as we imagined it and we're quite happy. The only issues I have with some of the work is the fit and finish. Roofing nails missing the joists weren't redone, so now there are nails hanging into my porch. The ramset nails they used to attach the base plate to the concrete pad had some kind of wax/rubber around them which wasn't completely removed prior to painting, so there are weird nubs sticking up on the base plate. Some of the screws on door moulding weren't puttied over. The biggest issue I had with them was communication and scheduling. Felipe forgot a few parts of the project and things got dropped a few times. It worked out because I was paying close attention, but I think he may just have too much going on so things will fall between the cracks. Scheduling was a regular issue. Our project took place right outside of our bedroom, so we wanted to know the night before if they would be there. It was about 50/50 whether they'd give us that heads up. They also broke an expensive high security lock and I was not reimbursed or discounted. On the scale of the project, it was a rounding error in cost, but it's the principle of the matter on that one."

"badly. Did not complete restoration, did not install doors, door bell, medicine cabinets, vanity, walk in bathtub not working (jets), personel contents not returned to me or returned dirty, washed dad's urn, did not put items away, had to hire someone to do that"