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Paul Davis Restoration of Northern New Mexico

Interior Painting, General Remodeling, Kitchen and Bath Remodeling,

About us

Paul Davis Restoration of Northern New Mexico is part of a national franchise organization that provides services to repair damage and cleanup to residential, institutional and commercial properties from storm, water, mold, fire or other disasters. We also focus in remodeling kitchens, bathrooms, new additions. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. History of Innovation Paul Davis has helped shape the property damage restoration industry by being innovative and pioneering many initiatives. •One of the first networks to collaborate the insurance industry to better service policyholders in restoring and cleaning up damage to properties •Introduced the use of computerized estimating and line item pricing when estimating jobs. •Introduced our “Dry.in.3” guarantee for water losses by utilizing the latest in scientific methods and technology •Created an upfront, guaranteed pricing model – Predict-A-Dry – to estimate water mitigation jobs •Early developer of a computerized system to measure, monitor and verify water losses •Offering a performance warranty to insurance companies The Paul Davis heritage is based around a can-do attitude, innovation and exceptional customer service. The Paul Davis franchise network focuses on delivering services in the communities, towns and cities across the US, having created a synergy of excellence, expertise and experience that is second to none. Our passion for quality drives everything we do. If your business or home is damaged by fire, water, mold, storm or other disaster, Call Paul!

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Fire and smoke, water damage, Remodeling general, remodeling kitchen & bathroon, additions Re wind damage, sewage contamination, mold and mildew treatment, odor control, vandalism, hail, accelerated loss control, trauma clean up, hazardous waste clean up.

Services we don't offer

We are capable of doing almost everything.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
6%
3
11%
2
6%
1
11%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.5
responsiveness
4.4
punctuality
4.5
Showing 1-18 of 18 reviews

Yolanda C.
11/2020
1.0
air duct cleaning
  + -1 more
badly. Did not live up to their promise to remodle home as was prior to fire. Did not complete or in some instances install doors, medicine cabinets, door bell, vanity, etc. Over billed ins. co, had me pay for alot of the work.
Description of Work: reconstruction ofhome, cleaning & restoring personal contents

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0

Yes, I recommend this pro
$240,000

Yolanda C.
11/2020
1.0
air duct cleaning
  + -1 more
badly. Did not complete restoration, did not install doors, door bell, medicine cabinets, vanity, walk in bathtub not working (jets), personel contents not returned to me or returned dirty, washed dad's urn, did not put items away, had to hire someone to do that
Description of Work: reconstruction of homw, cleaning restoring personal items

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$240,000

Kelli D.
08/2018
5.0
It was outstanding in every aspect. 1. They responded immediately with a team that had to drive 2 hours to the location of the house. They were there in the afternoon; I called in the morning. Very professional, very knowledgeable. 2. Every single item in a large, uniquely designed home in northern NM was removed and cataloged, including pictures taken of where each item was located. This includes things such as salt and pepper shakers, etc. 3. Everything was driven in semi trucks back down to Santa Fe where each item was cleaned and then brought back up after the repair work was done. This included artwork, pottery, clothes, handmade rugs, quilts, etc. 4. They worked extremely well with the insurance company - very necessary to make sure everything was done and done seamlessly. 5. The workers had to be good at obscure things such as adobe cleaning and repair, Mexican tile, large overhead beams, heavy tile roof... Everything was done well and quickly. 6. This entire job, start to finish, was completed in a little over THREE MONTHS. Unheard of. (And if you don't know, this is incredibly fast.) 7. They encouraged a list of things that weren't done or needed patching, of which there were about 15 small things. They were done immediately. I just can't say enough good things about Paul Davis Restoration!!!
Description of Work: Work they did was for fire, smoke and water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelli D.
08/2018
5.0
drapery cleaning, dry cleaning, furniture repair, house cleaning, remodeling, upholstery, upholstery cleaning, house painters, interior painters, floor cleaning
  + 8 more
Paul Davis has restored our house to great condition. They are an outstanding company in every single regard. We are thankful to them for making a bad situation survivable. This was an insurance claim, which made it even more difficult, but the insurance company knew the representatives from Paul Davis and the cohesion between what are normally conflicting companies was very solid, thanks to Paul Davis.
Description of Work: Restoration of a house damaged by fire.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniel F.
11/2016
5.0
remodeling, interior painters
  + 0 more
it went very smoothly
Description of Work: mold remediation, carpentry, stucco and color coat

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Dale S.
05/2016
5.0
remodeling, home remodeling, interior painters
  + 1 more
unknown
Description of Work: We came home after being gone two weeks and found the house flooded from a broken water filter. We called Paul Davis and within two hours on a Sunday night a big crew came with a large truck mounted vacuum, dehumidifiers, heaters and fans. The next day another crew came to inventory, pack, and haul to storage everything in the house. When the house was empty and dried out restoration began with removal of water damaged dry wall and carpeting. Over the next weeks they replaced the damaged dry wall and baseboards, painted all of the walls and woodwork, refinished kitchen cabinets, installed new countertops, and made plumbing repairs. After installation of new carpets the property movers brought everything back from storage and placed it pretty much where it came from. (Only complaint--not everything was put in its former place, lots of "search and discovery".) Nothing of significance was missing, but it might turn up in unexpected places. The workmen and women were skilled and hardworking. The work was professionally done with only minor call backs. They were completely responsive to all requests and questions. They have excellent rapport with our insurance company and their adjuster and there was no question about any needed work. | |Outstanding were Sylvia Bejarano, Mitigation and Contents Division Associate, and Julio Ponce, coordinator and liaison for all restoration work. | |We would not hesitate to recommend Paul Davis to anyone needing their services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54,000

james M.
05/2016
5.0
remodeling, home remodeling, interior painters
  + 1 more
unknown
Description of Work: The staff from Paul Davis Restoration was hired to clean a restroom that was heavily vandalized by spray paint. PDR came in as scheduled on the weekends and put a great effort into cleaning and scrubbing off the graffiti. THe work was so good, I had to have them scrub the rest of the RR that was not vandalized! They are prompt and dependable. Very good, hardworking staff. I have used them for 3 projects over the last 6 years and am always pleased with their service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Ramon Q.
12/2015
5.0
remodeling, interior painters, home remodeling
  + 1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$9,000

ROB A.
10/2015
3.0
Did not engage the vendor.
Description of Work: Provided estimate for repair of leak damage. Estimate was way over the top.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$7,500

Andrea D.
07/2015
4.0
remodeling, interior painters, home remodeling
  + 1 more
unknown

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$10,000

Diane V.
12/2014
5.0
interior painters
  + -1 more
It was rather a slow process, but there were many homes damaged in heavy rainfall so they were extremely busy. They were easy to work with, accommodating.
Description of Work: Removed wall cabinets in affected area, removed wet wallboard and ceiling, dried the area, replaced the walls and ceiling, painted. Took up damaged wood flooring, replaced it all, then replaced the wall cabinets, did touch-up work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Michelle A.
12/2014
5.0
interior painters
  + -1 more
unknown
Description of Work: Mike brought in the right people to take care of a water leak and mold that had not been properly addressed by another company (they just sucked up the water and accepted another plumber's stupid explanation). Mike brought in someone to cut the drywall, take out the wallboards and carpet strip, an environemnetal team to test the mold/air (came out OK), and then restored everything, inclduing texturing and painting. Martin did a great job A-Z, even was willing to work the weeknd to get the job done! The only person not on his team was a plumber--but Mike recommended someone who found the issue--a bumb rubber ring. Martin installed an access panel for the tub. Even put the cabinet bed back together. Great that I didn;t have to call several companies and coordinate them all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,776.67

Jane L.
11/2014
5.0
They were absolutely wonderful. Fire is a very emotional thing. They came in and they held my hand. They said that they're going to take care of everything. They also told me that they're going to go through what can be taken, cleaned and restored. They said that they'll put it in their warehouse and work on it. Everything that's hopeless, they said that they'll bag it and put it in the trash. For everything that might be of some value or interest, they'll set apart and we can go through it. They emptied the whole place. They were just wonderful. They gave us an estimate and the final cost came in considerably below the estimate. It was overwhelming and they didn't make it overwhelming. The reason why we used them was that Paul Davis is very highly rated by Angie's List. The people were so nice. It was a pleasure. They really took care of you and they know what they're doing. They did a good job in every way.
Description of Work: We used them. Not only did they help clean it out, but then they restored the things that had been burned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Roger H.
07/2014
5.0
unknown
Description of Work: At 6:30 aam I awoke to the loud sound of gurgling in my bathroom toilet and discovered a City-caused sewer backup. By 8 am the city had found the cause sand stopped the sewage flow. By 10 am the Paul Davis Restoration crew was there and began the cleanup which, fortunately involved only the bedroom. I was amazed with their speed and professionalism. They removed all the furniture and damaged rugs, etc dried out the area, removed flooring and 2' of sheet rock from the walls, disinfected the entire area and the stench was gone--that was the first day. The second day they re-disinfected the area and replaced the sheetrock. By the end end the third day the walls were re-painted and flooring was down. I was able to move back in on the fourth day. | |Their crews came in on time, knew exactly what to do and how to do it. They were all helpful, considerate and respectful at all times. I hope I never need their services again, but if I do I know who to call. | |I cannot speak to the cost of the restoration because the charges were covered by the City's insurance and I don't remember seeing a final bill.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betty C.
11/2013
3.0
Had not finished the estimate after four days and repeat phone calls and voicemail
Description of Work: PDR sent over technicians who spoke very little English, certainly not enough to convey to us what they found and what repairs were required after a flooded carpet after a plumbing problem.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


mary C.
11/2013
5.0
remodeling, home remodeling
  + 0 more
After getting 4 estimates from contractors (all recommended by our Insurance Co.), we used "word of mouth" to locate PDR. Those 4 estimates ranged from @$6,000 to $35,000 --- general comments about these other 4 include unprofessional, unreliable and "promise you anything" types. PDR was none of these things. Their bid was not the lowest or highest, but fairly addressed our needs. We dealt with an excellent PDR associate contractor, Gary Holmes, who epitomized good business practices: professional, thorough, accommodative within reason, prompt, courteous and always available for questions. His knowledge was impressive. He visited and gave us updates almost everyday. His crew was also excellent (Robert Garcia as well as others)--- kept us informed throughout the weeks of renovation. Our only criticism would be that the contract process was too "boiler plate" and we had to work to make sure that our specific requests were contractually addressed. It was a standard form, we think, and "one size" did not fit our needs. The contract eventually reflected both our needs with some negotiation on our part. Having said that, we would definitely use PDR again, requesting Gary Holmes, for our upcoming projects.
Description of Work: House Repair/Restoration after serious swamp cooler leak damage(ceiling, drywalls, brick floors, paint, carpets, baseboards, laundry room cabinets and much more):

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Robert W.
04/2013
5.0
An excellent project. See above.
Description of Work: Paul Davis Restoration repaired extensive damage to kitchen floor and cabinets due to water leak under the slab. Contact and discussions with their supervisor and estimator, Mike Stephenson, were always prompt and clear by cellphone. Staff friendly, competent and worked quickly at each stage of the process. Workmanship on the repair of cabinets was excellent. All work, including mold remediation and testing, accomplished in one week per their original schedule.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

PAM P.
11/2009
2.0
They brought things from rooms that were contaminated and put it with uncontaminated rooms. They hired people that were not trained. They refunded my money and I had to hire another company to not only do the original work but also undo what they had done.
Description of Work: I had a massive roof leak and they came in for mold remediation.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$2,000

    Contact information

    12 Bisbee Court, Santa Fe, NM 87508

    www.pdrsantafe.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Interior Painting,
    General Remodeling,
    Kitchen and Bath Remodeling,
    Air Duct Cleaning,
    Floor Cleaning and Waxing,
    Exterior Painting,
    Upholstery Cleaning,
    Upholstering,
    House Cleaning,
    Furniture Refinishing and Repair,
    Dry Cleaning,
    Drapery Cleaning

    FAQ

    Paul Davis Restoration of Northern New Mexico is currently rated 4.2 overall out of 5.

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    Paul Davis Restoration of Northern New Mexico accepts the following forms of payment: Check,MasterCard,Visa
    No, Paul Davis Restoration of Northern New Mexico does not offer free project estimates.
    Yes, Paul Davis Restoration of Northern New Mexico offers eco-friendly accreditations.
    No, Paul Davis Restoration of Northern New Mexico does not offer a senior discount.
    Yes, Paul Davis Restoration of Northern New Mexico offers emergency services.
    Yes, Paul Davis Restoration of Northern New Mexico offers warranties.
    Paul Davis Restoration of Northern New Mexico offers the following services: Fire and smoke, water damage, Remodeling general, remodeling kitchen & bathroon, additions Re wind damage, sewage contamination, mold and mildew treatment, odor control, vandalism, hail, accelerated loss control, trauma clean up, hazardous waste clean up.
    We are capable of doing almost everything.

    Contact information

    12 Bisbee Court, Santa Fe, NM 87508

    www.pdrsantafe.com

    Service hours

    Sunday:
    12:00 AM - 11:30 PM
    Monday:
    12:00 AM - 11:30 PM
    Tuesday:
    12:00 AM - 11:30 PM
    Wednesday:
    12:00 AM - 11:30 PM
    Thursday:
    12:00 AM - 11:30 PM
    Friday:
    12:00 AM - 11:30 PM
    Saturday:
    12:00 AM - 11:30 PM