Get matched with top appliance repair pros in Rocky Point, NC

"Good and quick service."

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"The guys did an Excellent job made sure everything was working and done right."

"Great job"

"we need to replace the machine, We felt it was too expensive to repair."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"

"I called my home warranty service for a leaking dishwasher repair and they dispatched the repair to Dun-Rite. I was told that I would receive a call from them the next day. I did not receive a call, so I called Jimaine the next day and he said that his scheduler makes appointments in the evening. I proceeded to tell him the issue that the door is leaking from the bottom and that I already did the gasket repair and that did not fix it. He seemed to be a confused about what else it could be if not he gasket. Then he told me his scheduler would call me that night. Again, I did not receive a call. I called him the next morning and he stated that my warranty company did not attach my phone number to the service order and to text him my number. So I texted it to him after I gave it to him the day before. He then called me back and told me to call the warranty company and have them add it to the service contract. I called the warranty company and they stated that they already had my phone number on the contract and that they have had complaints about this vendor before. My warranty company then switched me to a new vendor because of his failing to commit to an appointment. I would not recommend Dun-Rite to anyone. The only 5 star reviews that he has are for not actually doing any work, nothing for any actual work. you have been warned if you decide to use this company."