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"Prompt, professional and informative. Great customer service!"

"On time, made sure pump worked as expected, cost was agreed upon before job started. I would use him again."

"If you have brown water, talk to Action Well and Pump. My water was so full of magnesium and manganese that the county told me not to drink it so I lived on bottled water for 10 years. My clothes were brown (regardless of their original color) and so full of minerals that they were stiff. I looked and researched for a filtration system but was unimpressed with the responses from other providers. They would either tell me their system would not help me (at least they were honest!) or would say "sure our softening and filtration system will take care of it for $12K - $15K" until I wanted a guarantee. Finally, I asked Action Well and Pump if they could help me. They had provided repairs on my well, so I had a good opinion of them already. They explained how the Sidewinder worked. No softener was needed. No salt. And it worked spectacularly! I now can have white clothing that stays white. I am so grateful! Also, the cost was a third of what everyone else was quoting me for systems that would not solve my problem."

"Great service. Kind, friendly people. Prompt, neat, clean, and conscientious. Highly recommend."

"Work was done in a timely manner. Were able to come the next day even though I didn’t have to have it done that quick. He explained everything and the job was done well."

"Avoid this company. They came out to my parents property a day earlier than expected. Started probing the ground to find the septic line and weren't able to find it. 15 minutes later water was coming out of the ground, come to find out they poked a hole in our water line. We tried giving the worker a call and he denied it...We had Johns Plumbing come out incurring a $600 charge. The owner Tommy came out looked at the pipe, said he make this right and reimburse. He never came back and ignores my calls and texts. The fact they did this to an elderly couple who are in their 80s with medical issues shows negligence. This experience not only highlighted their lack of responsibility but also revealed a disregard for the well-being of vulnerable individuals. It's crucial to share this to prevent others from facing similar issues."

"Mr. Garrison was great. He performed the job in a timely manner and was very professional. His rate was very fair. I am looking forward to hiring him again for some future work I need."

"Deceiving Prices & Service. Do not trust them for the job and for an Estimate.They are the biggest plumbing company in US & Canada and they use this to charge Outrageous estimates. Do NOT consider Roto Rooter. For a simple install of a new Water pressure reduc valve, the plumber asked me to sign a contract to agree on the the $440 estimate BEFORE he did the job. After thinking back this is PURE WRONG. U should never sign a contract for a price before the work is done especially if it is going to just take a few minutes. If the price is too high, there is something wrong. and if something seems wrong, do NOT pay them until u get an explanation. Even if this means paying them later. You will see they were trying to overcharge u by 2x normal amount. Roto will charge the most they can if they think they can get away with it. And for me, they did. I have a decent income, own my own business and would never complain about a few dollars. But we know scam and deception when we see one. Mike Wilson the manager did nothing to give customers satisfaction, and justice, especially when Bobby overcharged us $440 for a $200 job at the most. There are many small claims and lawsuits against this company its uncountable. Even a Class Action Lawsuit against Roto Rooter back in the 2000s because this company consistently charged Americans for unknown fees/parts. Now they are doing the same thing, except for service. They're excuse: If u signed the contract, you agree and have to pay that amount. But do not pay. U can still go into legal action if u do not pay and can prove they overcharged. Neither Mike or technician bobby could explain to me what the charges was for. Mike via email was able to tell me what $100 of the $440 was for, and nothing else... Ridiculous. Obscene price for the work done. Roto, this is why I will never recommend you guys: u charge whatever you want to get the most out of customers who do not know plumbing. You guys charged me $440 for 30 minutes of labor and a part that cost less than $70. Being young and a minority, you guys took advantage and cheated us. Technician Bobby charged us $440 dollars to simply replace an Old pressure reducing valve that took no more than 30 min, parts and fees/parts being less than $100. That could only mean we were charged over $300 for 30 min labor?? Mike tried to get me to accept this fact by telling me it was "quality 30 minutes of labor" Laughable. and again ridiculous. Before he left Bobby also lied in our faces when he told us we were charged $150/hour since the moment he arrived to when he left was 2 hours, he used this as his excuse before he left our home. But i later found out Roto doesn't charge by the hour. There was SO MANY things wrong with this company a& what they did. I didn't even mention that they delayed and were late to our home appt by more than 2+hours.There were No itemization on the receipt, no explanation from Bobby the technician on how he pulled out his estimate and his price. Neither response or help from Manager Mike as well. I later found that the manager's name is actually some guy name Shockley who I never even spoke with. Just too many things wrong with this company, what they do and say. And not even the worse part is all their techs are not even licensed plumbers. Sad."

"He came and checked the yard out. Then I didn't hear back for a few days. I had to ask Justin for the quote long after he said he would send one. He originally gave a quote for grading and a drainage system. We settled on just doing the grading. I had to ask for the new quote long after he came and saw the yard and said he would send one. Most communication would take days before I heard back from him. He came out and looked at the yard again. Our neighbor came out and spoke with him asking for a quote doing her yard as well. That was 3/21. On 3/28 our neighbor reached out to us to let us know, he had not sent a quote to her yet. On 3/29 I messaged him asking when he was going to start our yard. He replied to the message the next morning. He said he's been busy on another project and we would have to "be placed on the schedule a few weeks out" So I messaged him on 4/1 and said I understood he was busy and if he would get to us as soon as possible that we would really appreciate it. No response. On 4/12 I messaged him saying good morning and asked when he thought he could get to the yard. No response. To this day I have never heard back. I wound up hiring another company to do the work. He seems like a good guy, just not reliable."