Action Well & Pump

If you have brown water, talk to Action Well and Pump. My water was so full of magnesium and manganese that the county told me not to drink it so I lived on bottled water for 10 years. My clothes were brown (regardless of their original color) and so full of minerals that they were stiff. I looked and researched for a filtration system but was unimpressed with the responses from other providers. They would either tell me their system would not help me (at least they were honest!) or would say "sure our softening and filtration system will take care of it for $12K - $15K" until I wanted a guarantee. Finally, I asked Action Well and Pump if they could help me. They had provided repairs on my well, so I had a good opinion of them already. They explained how the Sidewinder worked. No softener was needed. No salt. And it worked spectacularly! I now can have white clothing that stays white. I am so grateful! Also, the cost was a third of what everyone else was quoting me for systems that would not solve my problem.

Very professional - explained everything - no fooling around Got The job done And very happy with the results- would not Hesitate to recommend

I contacted them to replace a water purification and Iron removal system in my home. The same day they installed the new system my tankless water heater flooded and fried the circuit board. They came back and fixed what they did wrong and blamed it on the plumber who did the previous system. They refused to admit that the reason my tankless water heater broke was due to the work they did. They have no integrity and now I'm required to pay for a new tankless water heater out of my pocket.

These guys really knew what they were doing. Not only did they install a new pump, but they also pointed out another problem I didn't know I had.

Action well folks are Pros. No problems they can not fix

Action Well was great. They did an outstanding job replacing my well pump. It was an emergency I found out at 4am, that I had no water. By the following afternoon Action Well had replaced my well pump,

Just wanted to thank these guys for everything! Replaced our well pump in about an hour! Great service and very respectful, which is hard to come by these days! Please give them a call for all your water needs!

I know electro mechanics. I have repaired many machines. I could have done my pump but I have to much to do already. I am glad I called Action. They demonstrated great teamwork. I am a vicious critic. If they had done low quality work I would have nothing to say. But I must commended them Good work ! ( riddle. When they arrived I had 50; when they left I had 75 )

Great response time, service was completed in just over 24 hours from initial call

I was contacted for the requested service very promptly and was scheduled for the very next day. The workers came and had the job wrapped up with an hour and a half at most. Everything went very well and at a reasonable price. Would definitely hire again.

Very friendly and efficient

Adam was wonderful! Very professional! He walked us through step by step of what each repair entailed and how much it would cost! A+ company employee!

Action Well And Pump sold and installed a device on our well pump that is suppose to eliminate well water odor. They guaranteed that it would work (The Conversation Was On Speaker Phone And Several People Heard His Wife Guarantee It Would Work). After a few weeks the odor is as bad as ever. We paid $750.00 for this device installed. They told me they would send me an address to ship it back to them for a refund however we have not heard from them. I have called to request the address and get an answering machine. These people were very rude when we called and ask for a refund. If you use Action Well And Pump Get The Vaseline Out You'll Need IT!

Great job on replacing our pressure tanks, installing a sediment filter, and chlorinating our well for us. Team was very professional, prompt, courteous and explained everything in detail. will utilize them for all other services we need in the future.

Prompt quality service. Definitely would hire again.

We had a positive initial experience with this company when they replaced our well pump a few years back. Because of that, I reached out last month to inquire about the Sulfur eliminator and a dual filtration system. We had them complete that work and were satisfied. The problem came when I reached out about low water pressure a month later and played phone tag about where to get filters. To put this in context, my husband normally handles these things but is recently home from the hospital and this week returned for a short stay. I needed assistance and really good customer service to make life a bit simpler during these crazy times. What happened could have been avoided and the customer service was beyond unprofessional. I expected kind, courteous customer service and had to tell Heather "Mam you are yelling at me, I'm going to need to go now." I was told they do not work weekends and that sending me filters was going above and beyond what they do. I couldn't get a word in edgewise and again explained I needed assistance knowing which filters to get as I went to Lowes last night and ended up getting the wrong ones. With COVID, we are very careful given my husbands medical status, to not shop in stores and mostly order on-line. All that was needed was keen listening skills, care and professionalism. Im so very disappointed by this experience and will not be able to recommend this business. I have never had such a unprofessional interaction in all my years of dealing with businesses. I did convey this to the company to try and give them an opportunity to correct the situation, but that was met with "we are not in business to sell filters." I felt my whole point was missed and not heard. I judge these types of situations as when the going gets tough, true colors come out. To be yelled at by someone who runs a business is not okay and in this case, we will no longer give them business. And I"m still in a position where I am searching for the correct filters-time and energy that I would rather spend elsewhere. Beyond disappointed.

Fixed issue quickly and efficiently

Prompt courteous response. The solution (to clean well casing) was clearly explained and the cost seemed appropriate. During the procedure it was brought to our attention that the tank had low pressure so we decided to replace both the pump and tank due to age. The job was completed within 2 1/2 hours. We are very pleased with the prompt friendly service we received. And the results are exactly what we wanted...clean clear water Thank you for a great job.

Action Well and Pump were outstanding. Responded right away and had my well pump and tank replaced and water running again in a couple of hours. They offered advice on some improvements I can make without pushing to upsell me. Excellent experience. Highly recommend.

Responded quickly to urgent need. Had everything they needed with them to address the situation. Work was efficient. Sent me photos of work and items that needed replacement at my rental property as I was not able to be there in person

Company added a filtration system to our existing well. They were very prompt, knowledgeable and professional.

After getting new well pump and water pressure unit, water pressure was inconsistent. Technician owned the problem and figured out that a small rock particle in a elbow joint was the problem. Water system is working fine now.

I had a "rotten-egg" smell in my water. Had the water tested by the county and discovered Sulfur. The M & M guys came out on the same day and installed the "Sulfur Eliminator". No more smelly water. Thanks, M & M; you're real Action Heros!

Cannot give a higher recommendation. Troubleshooting was right on. Timely, knowledgeable, answered every question, explained every action, fast job (1 1/2 hour) to replace well pump. Good price. If you need well service don't call anyone else, ever.