Get matched with top appliance repair pros in Green Level, NC

"Work was done in a very competent professional manner"

"Excellent work"

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"I can’t recommend Alem LLC highly enough! I had an urgent issue with my door, and they came out immediately—within hours of calling. The technician was not only prompt but incredibly professional, assessing the problem quickly and efficiently. They had all the necessary tools and expertise to fix the door on the spot. The quality of their work was outstanding, and the door operates perfectly now. I truly appreciated their fast response and top-notch service. If you’re looking for reliable, skilled professionals, Alem LLC is the way to go!"

"It went extremely well!! Shane was right on time, courteous, professional and finished the job in 3 hours - as planned!!"

"Contractor was selected by our home warranty company after paying our service fee. Contractor did come to diagnose the problem with our dishwasher. He called our home warranty company and the work was approved. Part was ordered. I received an email saying the part had arrived and to schedule an appointment on the contractors website. I scheduled the appointment and no one showed up at the scheduled time or the time allotted for a technician to show up. I called and emailed the contractor with no response. After about a week I spoke to the contractor and he apologized that I wasn't contacted about the part. Apparently the emailed I received was automated and that I should have waited until he contacted me to let me know that the part had arrived. He apologized again said that the part in question should arrive the next or the following day and that he would contact me. Fast forward two weeks and the same story. I would strongly encourage anyone that appreciates good customer service to not use Phoenix Appliance Repair our of McLeansville, NC."

"On 02/05/2024, T&C came to our home. At the home visit, they diagnosed our refrigerator's broken ice machine and stated that the cost, including the part and labor, totaled $605.90. The representative stated that we needed to pay the total cost up front because the company could not order the part without our payment. Sympathetic to the limitations of a small repair company, we chose to pay the above amount in full on 02/05/2024, the day the representative came to the home and diagnosed the issue regarding the broken ice machine. On 02/05/2024, we received the receipt via email re the item to our email address for $605.90 confirming our payment. Sometime in March, having not heard from the company regarding updates since the date we requested service for the item, we reached out to the merchant via phone call. When we asked what the status was of ordering the part and the expected repair date, we were told the part had not been ordered yet. During this phone call, we asked for a refund. From that day through May of 2024 (after FOUR months of our constant follow-ups, disputes with our credit card company, filings with the Better Business Bureau, etc.) T&C has STILL not issued us our refund. They also threatened to file restraining orders against us simply because we wanted a refund for services we paid for and did not receive. Our last two phone calls with this company were with the owner who was quite frankly belligerent and threatened to file a restraining order against us for following up with them regarding our refund. There are truly not enough words to describe how awful this company is. Use this company at your own risk. I fully anticipate that they will respond to this review with a variety of untruths as that is how they operate as you will hopefully see from their comments on other’s negative reviews."