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"I’d like to warn you all about Octagon Construction and the horrible experience we have had with them. Before Thanksgiving, the machine overflowed. For hours. Filled my basement. Serv Pro came and tested everything and determined our floors needed to come out in the basement, kitchen, hall, bathroom and laundry room. Octagon Construction told us we were next on the list. We moved into a hotel. They told us it would be done in a week . They came for a few days and then no one showed up. For days. Mike reached out to them & they said they went to do some other job. Then they told us it would be another week. And then another week. And then another week. When we finally came home after a month + my house was completely filthy. Every nook, every cranny, under several inches of dust, including upstairs, in my bedroom, in my drawers. Everywhere. I took time off from work and started cleaning. Every single thing I own. My previously freshly painted walls now had stuff smeared on them that wouldn’t come off. The dust isn’t regular dust but more like some dust and goo combo that isn’t easy to clean off. Mike had to repaint the walls. But worse, our floor looked like s***. There were tiles popping up everywhere. There were huge gaps around the edge & the trim. The insurance guy came. A tile expert came. And then Octagon informed us we would have to move back to the hotel. I lost it because I’d just spent several days cleaning from the time I got up until the time I went to bed. They promised that this time they would clean. They said they would be done Sunday. When I finally got home Tuesday my couch was IN PIECES in the middle of the living room and s*** was in piles. And the dust was back on everything again and in every nook and cranny. My basement is covered in the dust and wood shavings. My refrigerator is dented. My brand new stool has a hole on it. My weights are covered in thinsulate. There are dings in the walls, paint on the floor, scratches on my fridge and walls. A plant is just entirely missing. I sent pictures to Alex, the schmuck who’s the contact at Octagon. This morning , after promising they would clean everything when he told us we had to move back out, I sent pictures when I got home, I get this message “We have met and exceeded our contractual obligations for our agreed upon scope of work. You will be receiving our invoice for the balance due. “"

"When I called the mold company for my lab results. They gave me a person named Ricardo Echeverria, Senior Mold Analyst to call for the results. He verbally told me that the cause was something like a remodel, construction going on. There was a red flag for a VOC called Methylene Chloride--Banned outdated paint. I sent Ricardo and email asking if I can have a report of what he said in writing. I only received a contaminants list. I said, I am not a scientist and do not understand the lab results.I never received a response back from him. I called Jeremiah Bancroft a few times and asked for a written explanation of the causes. He could not supply me with a written explanation because it was a legal issue. I asked for his help. I need your help. Jeremiah said, go to your primary care for a doctors note. That was the last time I spoke to him on September 19, 2024"

"Magic Carpet was called in after a faulty construction project damaged 25' of our roof line resulting in water damage to the insulation and wall board in my ceiling and walls. It was literally raining into my home on Christmas morning! The company was fast, knowledgeable and very professional. All wet insulation and materials were removed and surrounding areas tested for moisture issues. Everything was then professionally dried out with mold remediation procedures performed. Dan was very through and worked through the stress and mess; we have every confidence in their work. We highly recommend this company for disaster restoration as well as other services."