Get matched with top playground equipment service pros in Halethorpe, MD

"Brian & Terry, showed up on time, they were pleasant, efficient and attentive to my needs. They did an assessment of the issues- gave me a quote and got to work. All projects were done completely & professionally. Excellent workmanship. Before they left they made certain each project was checked by me and that I was satisfied. They cleaned as the went - excellent experience. I would most definitely hire B.C.G. again."

"Everything was completed to satisfaction."

"Before I hired Mr. Reyes, we spoke in detail about what I expected. He agreed. What I got was a sloppy and unprofessional job. He rushed through my job in order to finish in one day as opposed to taking his time and doing a thorough and professional job. He was supposed to clean and restore the shower base, stall and frame. He painted over built up dirt in the shower base. Now, there are dirt stains showing through the paint and the base is so uneven and rough that if I stepped in the shower the bottom of my feet may get cut. Instead of cleaning the frame thoroughly, he painted over built up dirt and it looks terrible. He painted just the bottom of the frame with the wrong type of paint. He wasn't supposed to paint the frame at all. He painted the drain as opposed to removing, cleaning and replacing it after the paint dried. His caulking job is uneven and lacks consistency. He left paint on the shower head and light fixture in the ceiling. He was supposed to replace the door henges, light switch and electric socket. He didn't. He painted part of the door frame and left the other parts unpainted. He didn't smooth out the vanity before painting leaving it looking a mess inside and out. He left paint on the vanity door henges. He left running paint in spots and paint droppings in the window seal. He painted parts of the window frame that did not need to be painted and it's sporadic and sloppy. He didn't prep the walls before painting (as discussed) leaving the walls uneven and bumpy. He did a mediocre job cleaning the shower tiles. He did a good job cleaning the shower glass, installing the quarter round and covering the base of the vanity with a special adhesive paper. Another contractor installed the flooring and new toilet. After he finished the job, Mr. Reyes sent me a very nice video that made everything look beautiful. I told him I'd have to see the work in person because videos can be deceiving. When I saw what he did, I was very upset. I contacted him about my concerns and he returned on November 13th. I pointed out all of my complaints about this work. He asked me what I would pay for the job as is. I asked "You mean you aren't going to fix this?" He said no to fixing his work. I told him I'd pay $500. He said no to the $500 and said he was going to his truck to call some people. I considered that statement to be a threat. He sat in his truck for a while and I wasin my vehicle on the phone with an Angi representative when he walked up behind me a took a photo of my vehicle's license plate. I considered that to be another threat so I took photos of his license plates. Then he sent me a text instructing me to send the $500 via Zelle right now. He sent me a couple other messages about the $500. I told him I had to file a report with Angi and figure out how much it going to cost me to correct his work. Evidence that he knew he did a terrible job is that he refused to fix his work and the fact that he was willing to accept less than half of agreed upon amount of $1150. Two contractors came out and told me how unprofessional Mr. Reyes work is. One contractor quoted me a price of over $3000 to correct his work and do the job right. His final message to me was very munipulative and he ended it with "Don't make me think you're a bad person." Another threat. I didn't respond. Mr. Reyes' sloppy and unprofessional work caused a delay in my project."

"Charles Kerins was AMAZING. Call him now - seriously - he was so goo at keeping all the balls in the air, responded right away, got it done in time. I deal with LOTS of contractors as a real estate agent and think he is by far one of, if not the best, for this type of work."

"Terry did a great job on tackling multiple maintenance and repair task in my rental property to prepare it for move-in. All work was completed in a timely manner with excellent quality (no rework or changes required). I will definitely employ Terry’s services again, and would highly recommend 3rd Life,"

"A pleasant experience from beginning to end. Russel - aka Swing Set Man - was highly responsive, professional. and accommodating, and you can tell he's a master of this art form of swing set installation. I ordered the Gorilla Navigator swing set, which I was going to buy off the Gorilla website. I'm glad I reached out to Russel first, as he found the exact one I wanted on Bed, Bath, and Beyond's website (who knew they were still in business) for $500 less. Tragically, Gorilla forgot a key accessory box when they shipped, but Russel has connections and, if not for the fact I already reached out, he would've been able to procure that box for me. As a result of the delay, I missed the installation date, but again Russel accommodated, coming out on a Sunday morning in the high 20s in March to put the play set together. He knocked the whole thing out in less than five hours. He told me that Gorilla forgot the hardware for the monkey bars (sigh), but not to worry he brings his own and had no trouble getting it installed. He even ensures the swing set is level with his own wooden blocks and secures the swing set properly from tipping. Not a board or screw out of place (and I looked). I almost wish I had another swing set for him to install because the experience was so awesome. He's highly responsive and knows what he's doing (check out his Instagram), and his rates are nearly identical to what you'd pay Gorilla if you had them install. Highest recommendation, do not hesitate to have him build your child's swing set the right way."

"Excellent! Fast and professional and polite!"

"Ghosted me and my client. Mark was hired by the sellers of the home my client was purchasing. He apparently had been the sellers trusted contractor for their time owning the home. The sellers hired him to complete a punch list of repair items. When we got to my clients final walk through, there were a handful of items that were not complete. We were assured that Mark was a reliable contact and for my client to reach out to him to make sure everything was taken care of post settlement. What a mistake. For months, my client and I tried to reach him. We did hear back once to coordinate a time, but once responded, nothing again. These were not groundbreaking repairs, so perhaps they weren’t worth his time, but the lack of communication has been very frustrating. I deal with contractors all the time and understand how some you need to chase down more than others, but definitely would not recommend Mark to clients of mine in fear of a similar experience."

"We purchased a play set from Play N’ Learn Columbia in May 2020. During the purchasing process, the sale representative (George Humphreys) was readily available via chat, email and phone to answer my questions and provide me with information regarding the purchase (as we were not able to see the sets in the store due to the COVID-19 pandemic). Our set was installed in June 2020 and upon inspecting the installed play set, I noticed that many of the beams were split, damaged, and splintered. This was extreme concerning to us, given that it is an expensive purchase and we worried about the safety and quality of the product (Note: the split wood got worse with use in just the past month). I contacted George to make him aware of the damage and, over the course of a few days, continued to contact George regarding additional beams that I realized had damage. I requested over and over via email and multiple calls that George call me to discuss the problems and a resolution and not once did he call me to discuss. He offered, via email, to have some of the beams replaced but had to seek approval from his manager (Frank Goldstein). Due to the lack of responsiveness from George and the lack of any indication that he cared one bit about the damage to our brand new play set, I began contacting Frank directly. Frank offered to come to my house to look at the damage that I was complaining about and to decide what can be done to fix it. I appreciated his willingness to come to look at the product himself; however, he showed up at my house with an attitude and was very impolite and unprofessional in his demeanor. Frank insisted that the “damage” I identified was normal and, over and over again, he told me “if you are expecting perfection, maybe a wooden play set isn’t for you.” It was not until I pointed out how unprofessional and rude he was being to me, that Frank change his tone. Eventually, he agreed to replace some, not all, of the damaged beams. I was, and still to this day am, taken aback at the way that I was treated by both George and Frank, but I wanted to wait until the damage beams were replaced before I posted my experience. This is a word of mouth business and I want everyone to be aware of my experience and this company’s complete disregard for its customers. Most customer service oriented companies would have apologized that the product and/or installation was not up to par and would have immediately offered to make it right. Unfortunately, I have yet to receive one apology, they charged me $399 for installation and Frank informed me that I was lucky to even get a play set in the first place because of the high demand. This is not a cheap product and I suggest taking your money elsewhere to avoid all of the stress, regret and disappointment that this experience has caused."