Get matched with top gas leak repair technicians in Fayville, MA

"Unfortunately I had a terrible experience with them especially the owner. He schedules time to meet at 12 to review my project to add gas line. He never showed up. I arrived at 12:03 to meet him at the property and called the company to follow-up if they were on the way. He said he arrived at 11:50 and waited 5 minutes and left. When asked why he left so early and didn't even give curtousy of a 5 to 10 minute wait. He said he doesn't wait any time if he gets there early it's my problem I wasn't there even though we had scheduled for noon. He was so rude and said he gives no one curtousy to wait any minute and can't turn back around. In my opinion he never went to my house and lied and was rude. I told him I didn't need his business because if that's how he treats potential clients I can only imagine the type of service he will provide. Very RUDE, unprofessional and someone I don't recommend doing business with."

"Over charged my father for a backwater valve repair gave him an invoice with no specific breakdown on the job that was done. Had to request for a breakdown invoice Charged him $4k for a 4 hour job that was not done properly as the basement re flooded again. Gave me a run around for 3 weeks to get a breakdown on the invoice. As you can see from the screenshot.poor work Watch out for these guys. They don’t get the job done and they overcharge. We had to also pay for their the permits they were suppose to already have. And also pay for the rental truck and fuel! Second image is from the basement re flooded again after work was done"

"Went very well and got more information than with other companies."

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"Quick response and honest feedback on what was wrong with the heater. Richard was proactive in checking the status of the warranty and gave the best service."

"They showed up that day and took care of my problem for a fair price. Recommended."

"Snaked our main drain but ultimately didn't fix the issue"

"Found this company from someone's recommendation, now really bad recommendation! Anyway, had sinks backing up - something plugged some place. I was actually out of town, so wife dealing with this situation. Date was August 15, 2018. 1st guy came out, looked good, but next day same situation. A very GOOD tech came out who fixed it, we thought. No issue with them coming back out - which was good. Then on 11/5 had new town water meter installed. After install, need to run water from upstairs tub/shower. After a few minutes while I was down in the cellar, water starts coming through the celling! Run upstairs and sinks on 1st floor were overflowing. Shutoff tub, call Mill Town. So for 3rd time they came right out (again good) - asked for same good tech, got him. He fixed, best he could but (this time) put blame on some drain pipe in cellar being too small? They did not charge extra, but said this was last free time for this issue. For this service original date was 8/15/18 and 8/16/18 and wife was charged $287.50. Not sure fair or bad price. So now we are going to have both gas range and dishwasher replaced. Call Mill Town to assist, and also asked for insinkerator (garbage disposal) install, as we had recently changed from septic to in-town sewer. Date was scheduled for afternoon of Wed 11/14, as that was the window Home Depot stated for delivery. Monday AM find that HD will delivery around 11/noon and Mill Town could not come earlier, so had to reschedule. 11/23 was Mill Town first open date. This time scheduled them for AM. Of course this time HD schedules the appliance delivery for 11-3, which I only find out about the night before. Mill Town arrived on-time around 9, un-hooked old range and dishwasher, added new connector for gas, and then installed 1/2 HP garbage disposal, Badger 5. Finished this around Noon, and we are still waiting for HD delivery with no real good info from them. Tech took lunch, and then had to leave, which I understand. Said they would come back to finish. Paid them $1602.60 for install of Garbage Disposal, with new unit (electric already there) and un-hook dishwasher and range, Here maybe 4 hours, even at $200 for equipment, that is $300+/hr??? HD was delayed with appliances (trunk broke down) and actually did not arrive until 5:30 PM. In 15 minutes appliances in house and old removed. Call Mill Town around 5 PM (Friday night) to say appliances would be delivered in next 30 minutes, for which they said if they came out then would be after hour rate. Told to call them back tomorrow. Called them on Sat AM, they said they would try and would contact me back. Never heard from them. Called them back Sat afternoon, told me to call them back Monday AM. Said I wanted to talk to Service Manager, was told they would tell him to call me. Called again Monday AM, said they would put me on stand-by. Why I was not there already after Friday evening and multiple calls on Sat, who knows?? They would call me if they had any openings. Now this is for job I already [over?] paid for. Also on Sunday evening wife was using sink, and with new garbage disposal install, sink was leaking. Turns out no plug in the hook-up for dishwasher, which was not yet installed! Told them this on Sat, still on standby. During day on Monday called them multiple times, same story on standby. Was told later in afternoon (too late) that they had called me 4 times, had tech available, but since no answer they sent him elsewhere. My iPhone showed no messages or no incoming calls, nor did my home phone which has Verizon Fios call screening and mailbox, which sends me an email for any left messages. Again request call from Service Manager - said he would call me Tuesday AM. Now Tuesday evening and no call from either Mill Town or Service Manager. I have at this point in time contact another plumber to try and get some one out. Hopefully someone from another company will be here on Thursday. By then almost a week with no range, no dishwasher and a leaking sink. I have placed a hold on check payment to Mill Town. This is the only thing that I am 100% sure I will get a call back from them about. DO NOT USE THIS COMPANY!! Follow-on - now Tuesday 11/28. I got a friend to help me get a plumber today - Powderly from Billerica (978-663-0164). They came out this AM and finished all to PERFECTION. At least now I have a plumber to call and trust. Cost to me was $275. They said for what I had previously done, probably no more than $200. So total should have been no higher than $600 (on high side), not $1602.60!!! Then perfect timing. No more than 15 minutes after Powderly finishes and leaves, guess who calls? Yes Mill Town, and they think Service Manager had already called and spoken to me, which of course never happened. I am sure the only call I'll receive from Mill Town will be about payment, and maybe this review!"

"Nick came prompt and left a clean work area"

"We were having an issue with our toilet not flushing very well and the water pressure in the house was extremely low. We called Shahood and Sons and made an appointment. The 2 technicians they sent out were amazing they fixed both issues same day. They took the time to explain the issue and how they could fix it. They even took some time to pet our dog. Could not recommend a better company then the team at Shahood and Sons!"