Rodenhiser Home Services

The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts.

One of the worst HVAC companies out there. 1) They moved to comission basis so their techs are trying to maximixe the amount you have to spend for each service. The more they do the more they get paid. 2) They are the most expensive service companies out there. 3) There techs are hit or miss. Some or good some are bad. 4) When they did a A/C service for us they missed changing the a/c air filter which caused a motor to burn out and a lot of smoke. Enough we had to call the fire department 5) They charged $931 to replace an electical valve that cost no more than $200 part and one hour to install. 6) Several times after they installed a new tankless system for us they had to come back to fix becouse they installed it wrong. It took weeks to get it running right. They have since charged about 4 thousandto keep it running over 6 years. 7) I have had them come out to service our working heater in the middle of winter to leave us with no heat for three days. We have been more than patient with them. Using them for some 5 years. Been hard to find someone good but we have finally done that and I am so happy we did. We have found a really good HVAC company that cost literally 1/2 what Rodenhieser costs for the exact same thing, without all the price gouging and unpersonal service. For instance to replace a ignitor costs $550 with Rodenhiser and $245 with a smaller local company. I am so glad that we can finally say goodbye to Rodenhieser. Do yourself a favor dont ever call them.

Rodenhiser arrived to look at my furnace which was not working properly. The technician determined it was the ignitor. He replaced it and charged $500 (done in 15 mins with a $74 part cost). Unfortunately, after he left, the furnace still did not work properly. They came back and determined it was the panel. I called the furnace manufacturer and was told the panel was covered under the warranty and I would just need to cover labor. Rodenhiser provided a quote for $2000 including parts and labor. When I explained the part was under warranty, they told me it was not under warranty and they would need to charge me for the part. I called the manufacturer again and they assured me it was under warranty. I called Rodenhiser back and then they told me their distributor could not get the part. Now I was suspicious. If they couldn't get the part, what where they planning to use to fix the furnace? I called another company - the charge $629 for the repair including the call for diagnostics - (they identified the same issue with the furnace). Don't use Rodenhiser - they will rip you off.

The technicians were very professional. Excellent job.

Excellent. Finished on time with no issues during or after installation

Very professional service and clear explanation of services provided.

Excellent....Rodenhiser is always great and treats their customers with the utmost respect and kindness as this work was done at my elderly mother's house

Great, very professional and courteous

Super happy with the service provided by Rodenheiser for the maintenance of my mini splits. The service provider was knowledgeable, efficient and listen and answered all my questions and concerns.

Awesome! The whole team at Rodenhiser was/is amazing. We are having them clean our chimney too.

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

perfect - no issues with electric or plumbing

Everything was completed with no issues. Happy with install so far.

Great. Arrived on time, very communicative left spaces clean.

Job was completed. But they are VERY expensive. Was told job could of been done 1/3 to 1/2 cheaper.

Great crew! Awesome job! Excellent customer service, I have No complaints,

The a/c problem was solved in no time.

Im sure its great company but my overall experience with them has been horrible. Signed up for their “home sevices “ contract And they are quick to sell you that. Scheduling is a complete mess with hardly any follow-up. recently cancelled my contract . The final straw was: AC repair which was done well in advance of a heat wave ealrier this summer. During this intial repair was told neeeded to have ac pipe replaced. I paid the deposit immeidately. Was told 2 week truaround. Didnot hear back at all and no communication . Highly unprofessioanl. I Constantly followed up only to be told we are rpritizing other customer and are too busy . My family, including elderly father in law remained without cooling middle of a heatwave (we made alternate arrangements). I also called in for an emergency request (despite having paid a deposit 3+ weeks in advance and well before any heatwave). Was told will get a call back and never did. After repeated calls, he “customer service” gave me a date almost 10 days out. Reason: well its a big job and needs few hours (didnt they take the deposit based on the estimated work that n to be done and knew the nature of the job?) They finally fixed the issue after almost 1.5 months . Simply unacceptable and basically unprofessional behavior. I DO NOT recommend anyone using their service. My advice is to go with another reputable company that can provide and serve their customers when they need it most. In all fairness, their plumbers are really good but ac and heat repair technicians i would simply not engage with. At least this is my experience others may have a different perspective.

Keith & Chris did the job fast and efficiently. Very pleasant to deal with.

The Units are great. They were in and out in a few days. Everything went as expected. They are a little higher in price than others, but well worth the cost.

Fantastic experience. Kitchen sink no longer drained. We thought they solved it but it backed up again that evening. They returned the next day free of charge and got it working. Highly recommend. Friendly, respectful, covid conscious/safe.

the control of first and second floor did not work. One of the switch on the furnace failed very soon.

The installation was fast and extremely well done. The work has sense been praised by other professionals for the quality of the job.

We needed our A/C unit replaced and unfortunately due to supply chain issues, it took a long-time to procure the replacement unit. Once available, Rodenheiser removed the old unit and replaced with a new unit. The Rodenheiser team was professional, prepared MA Save rebate paperwork, and left our property clean. I’d highly recommend Rodenheiser!

Great job! Scheduling was a breeze. The repair person came on time, completed the work quickly and left the area clean.