Get matched with top appliance repair pros in Adams, MA

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"Worst. Experience. Ever. Why is there not zero stars? I ordered a dishwasher and washer / dryer with this company. I thought I was doing the right thing giving the job to a small store instead of a big chain. Big. Mistake. They happily took my payment in full a MONTH before the installation was meant to happen (in hindsight I should've told them 50% on competition but I had a weak moment). I didn't hear a word from them for weeks after payment, until the date was nearing when I started emailing asking for some information please (!). I was told they were on track with the original date they'd promised. So far, so good. The morning of that date (no kidding, about an hour before the installation was due to happen - and only after I emailed again asking for an update) I was told that, no, the dishwasher wasn't in stock. AND they didn't know when it would be. But don't worry, we're still going to install the washer / dryer you ordered. Ummm... okay. So I canceled the order for the dishwasher and asked for immediate refund (out of principal) and then had to go out while my wife waited for the installers. She called me after they had left. They literally left the washer / dryer in our mudroom (instead of the closet that is designed for a washer / dryer) because "they couldn't fit it in". This is AFTER I've told the salesperson (Sue) to please not give me any appliances any bigger than our last ones for exactly this reason. So now, after a month of waiting, I'm left with no dishwasher and a huge washer / dryer in the mudroom, without the slightest idea what to do next. I guess I call a handyman to help me get it in, at more expense. Appalling. Never again. Avoid like Covid-19."

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"I ordered a part and ended up not using it as that was not the problem with the washer. They have a return policy, which I followed, only to be told I could not have a refund because the part appeared to have been attempted to be installed. This is not the case. In fact, the part was never removed from the box. They either sent me a used part or use this excuse to keep the consumer's money. Either way, it's a scam, they now have my $100 and the part."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"We purchased a new gas boiler from Berkshire Heating and Air Conditioning, LLC in May 2022, along with a paid 2 year warranty agreement. The boiler was serviced per agreement. in February 2023. The boiler broke down in February,2024. Berkshire Heating sent a serviceman who repaired it. It broke down again 7 days later and we were told we needed a $1700.00. part. We agreed to that and were told Berkshire Heating would call as soon as the part was in. At that point they never offered to come back and try to restart the boiler. So, we, an elderly couple, were left with NO HEAT in the middle of February. We had also purchased a mini split heating and air conditioning system from Berkshire Heating. We tried to heat our home with the units, but they also were not working because when they were serviced (per our paid warranty agreement) in 2023, the serviceman did not check the fluid levels in the outdoor unit. We were told Berkshire is not able to service this issue during the colder months. So, we had to depend on space heaters for heat in February. It is now April and they NEVER called back to tell us the part for the boiler was available or to inquire how we were doing with no heat. In the past few years we have had Berkshire Heating install a mini split system, a new gas boiler, a new water heater and two outdoor water faucets. Two of these systems are now broken. After being loyal customers for many years, we received absolutely no support or concern and our paid warranties and guarantees were never honored in any way."