Sears Appliance Repair

They were very good as well. I didn?t really do a lot of price comparison, they had a special going so, the price was good. I wasn?t here, I wasn't in the house, I was in the hospital at the time. My experience was great. I have used them before.

unknown

It was fine, it was fine I mean regular. They replace a dryer.

It went fine except the belt slipped off just after the tech left. They came in the next day and fixed it for no charge.

They arrived on the scheduled date, which was February 22. They had a two-man crew, and the paperwork said that the refrigerator to be picked up was a standard model (unlike a SubZero). I had emptied out the refrigerator and freezer, and had to put everything back. I was told that to arrange a four-man crew, they needed six or seven days notice. They arrived on the rescheduled date, which was March 1. The paperwork said that a four-man crew was required. They had sent a two-man crew - and the person in charge of that crew had not checked his paperwork to ensure that he had four people. Once again, I had emptied the refrigerator and freezer, and had to put everything back. This time, facing such continuing incompetence, I cancelled the order and will never, EVER, shop at Sears again, for anything at all.

They showed up on time when they said they are going to and they were able to diagnosed the problem with the snow blower and he had to order some parts, had them shipped to my home and came back when he said he was going to, fixed it and it's been running ever since.

Initially. the installation appeared to have gone well. However, after completion we began to hear popping sounds that we determined came from the new siding. We called Sears and a repair person was sent, and he confirmed that the sound was due to some of the siding having been mounted incorrectly. Some attachments that should have been made loosely, to accommodate expansion and contraction due to temperature, were too tight. We have had several return visits for repair, as after each one we have still been hearing popping. The repair person has repeatedly missed and rescheduled visits. When he has been here, he has sometimes arrived later than promised and worked for less than the promised time. After his last visit, our request for a new appointment -- made the day of his visit because we heard more pops the same day -- has gone unanswered for a full week. The situation has been improved, as many of the pops seem to have been stopped. However, 8 months after installation it is still unsatisfactory and we are still dealing with the problem. We paid a premium to hire Sears over some smaller local alternatives, expecting that with a national organization of some repute and a satisfaction guarantee, we would be satisfied. So far we are not. UPDATE: Got an inspection visit from the manager. He agrees that it is clear that the installation was not done properly, and says he will order some (by my estimate, about half) of the installation work redone. I will update this again and revisit my evaluation once that happens. UPDATE: One month later, no rework has been done. We don't even have an appointment for the rework to be done.

i am still waiting for the missing parts and will try and find someone to paint my fronthall.i will never shop at seare again.

WHEN I CALLED HIM THAT EVENING HIS WIFE TOOK A MESSAGE FOR ME AND TOLD ME HE COULDN'T COME TO THE PHONE. HE HAS NOT HAD THE COURTESY TO RETURN MY CALL, NOT THAT I WOULD HIRE HIM AT THIS POINT ANYWAY. HE NEVER APPEARED, NEVER CALLED, AND HASN'T RETURNED MY CALL.

JOE WAS VERY RESPONSIVE. HE GAVE ME AN ESTIMATE 24 HOURS AFTER I CALLED. JOE ARRIVED AT THE JOB WHEN HE SAID HE WOULD AND DID AN EXCELLENT JOB.