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"Couldn’t tell me what was definitively wrong with my AC but still charged me the diagnostic and small repair fee. Came up with a price for the actual job without knowing how much the part cost. They can’t explain what a small repair is either. Only reason they didn’t get 1 star is because the guy was on time."

"My husband and I highly recommend Bob's Plumbing. Frank and his team, Mike & Ryan were terrific. We needed to replace our ancient water heater, and it was a very tricky job! We were impressed with their problem solving capabilities. They really do take pride in their work and took the extra time to do the job properly. Mike also rebuilt the flapper system in our toilet. Another company had installed the system improperly, and it had been running intermittently ever since. Now the toilet is quiet and works great, and with the high-quality Rheem water heater they installed, we never run out of hot water. We will be using and recommending Bob's Plumbing from now on. Thank you all again for the great job!"

"Potentially since new ownership has taken over, Surgis is no longer a trustworthy company. They have showed a lack of integrity and professionalism that goes beyond what I have ever experienced with a company. 1. They installed our system and we have spent 15K+ with them over the years. We have always had Surgis upkeep our system and have trusted them to do a good job. 2. We noticed moisture in the attic and asked Surgis to look into it. They improperly diagnosed the issue and the result ended up creating mold around our vents. We payed 1600 in mold remediation and drywall repair. 3. They properly diagnosed the problem and admitted it was not addressed correctly and this should have been caught during the install process. When given the quote for the work, we asked for a price reduction since this was a quality control issue on their end. 4. A manager called us and stated this was a discounted price even though this was not noted on the paperwork. During these conversations, Scott hung up on us.we requested calls from upper management but never received a call back. We really just wanted the issue resolved and decided to proceed to schedule the work with Surgis. 5. When we received the breakdown of the work, we noticed the cost of the vent covers which we already had purchased prior to. We called asked if they could use ours to help reduce price. Instead, they canceled the work and said they would never work on our unit even though we currently have a warranty with them. After calling back to try and get the work scheduled, they stated they no longer had the technical staff to do the job. 6. After getting quotes from other companies, the prices we were getting were significantly less, showing that Surgis lied about a discount or they are just majorly price gouging all customers. We also asked other companies if they would be able to do the work quickly since Surgis made it seem so technical. All other companies told us anyone who installs a system or does duct work needs to know how to do the work we needed or customers would be dealing with the moisture that we found ourselves with. 7. I called Surgis back as a final attempt to get management to work with us and was told we have your information they wouldn’t take any additional information for me. My tone wasn’t heated and I asked the phone rep to please just take the notes and request a call from upper management and she hung up on me. If Surgis was truthful in their reason to cancel the work on our unit, they currently don’t have the staff that has the skills to properly install AC units. If you have Surgis install your unit and find errors, they will not work to resolve the issue and will likely charge you more than necessary for repairs. You would think some upper management would have intervened but that never happened. I get that other staff was probably sick of us calling to talk about our issue, but hanging up on customers is not how to deal with it. If upper management had called, we wouldn’t have needed to keep following up. I cannot warn people enough about this company. Stay away."

"it went smooth. mudbugs was easy to stay in contact with and very easy to work with. we had to change the hours due to airport having to shut down runways (i know this happened more than 1 time)etc...they were very understanding and accommodating. yes I would call them again as everything went very smoothly."

"Great experience working with Jacob, listening to the issue, quickly diagnosing and confirming what work needed to be performed to resolve both the clogged drain and leaky piping underneath the sink and explaining the process all along. He promptly cleared the line using the hydro-jet and replaced the galvanized piping with PVC including the install of a new cleanout valve. Afterwards, he cleaned up the work area not leaving a mess which is appreciated. The price was reasonable considering the circumstances and he was very efficient. I will not hesitate to call them again if I have another plumbing issue and would recommend them for plumbing services."

"I would not recommend this company. We ordered a generator in August 2021 and was told it would be installed October 2021. We financed the generator all but 1713.50 which we paid to the company. They never showed up or called in Oct so by Dec we called them. The owner told us the generator was in but he didn't have anyone to install it. We waited until Jan 2022 before we canceled the entire order. It was clear they weren't going to give us the product. We asked for a refund several times for the 1713.50. The owner said I have to sell the generator before I can refund your money. The issue had never been resolved . Horrible Horrible people to work with. They should have installed the generator or refunded us what we gave them"

"Unprofessional scam artist who left me hanging for 5 days and then tried to charge me double the original quote when they saw my veterans license tag"