Get matched with top water heater pros in Mascoutah, IL

"Ill keep this as short as i can, which isn't short given the multitude of screw ups on Tigers part. Overall the turn time was good and setting the appointment was easy, however the experience left ALOT to be desired. The initial person who took my call did not properly record the issue as described resulting in the first tech being unprepared to resolve the issue and a subsequent visit from an advisor. The advisor drew up several service offerings and made a few recommendations for upgrades and enhancements to our existing system, including pointing out a possible safety issue. As part of that she made mention that they would have to remove a small portion of dry wall in the upstairs laundry closet to complete the flexible duct work which we agreed to. She scheduled the appointment for the work to be completed monday (it could have been done friday had the first call taker properly recorded the issue). The technician that showed up on monday was friendly enough however was unprepared to complete the work. Instead of a small hole in my laundry closet the duct work resulted in a hole in my kitchen ceiling spanning half the width of the kitchen, way more intrusive than what the advisor had set us up for. The technician also asked for my assistance multiple times, including to help pull duct work, which if im paying for a service, why do i have to help perform the service? The technician was also unprepared to clean up after himself as he needed to borrow my shop vac, paper towels, and cleaning spray. I guess his shop vac had been damaged on a previous job (again why am i paying you?). The technician also failed to perform all of the work that was paid for days in advance, more specifically they did not cap off the open flue from an old furnace which is a service that had been prepaid with the advisor. When asked about this the technician said he did not have the part, but if he came across one would "drop it off". After realizing this tiger was called requesting a refund for the unperformed work, at which point we were told "it could take up to a week for the supervisor to contact you to process that". Really? Your supervisors are too busy to ensure customer satisfaction in a timely manner, but you sure can come take someones money in less than 48 hours no problem.... I would not recommend them to anyone and definitely will not be using them again for anything. Attached is a picture of the small hole i was told would be left in my laundry closet. Please not that by laundry closet it ended up being kitchen ceiling, and by small hole, it was halfway across the kitchen."

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"I recently had a positive experience with Dunn Service regarding boiler issues, and I wanted to share my thoughts. The technician arrived promptly at the scheduled time and approached their tasks with expertise and precision, ensuring that all problems were thoroughly addressed. The pricing for their professional services was reasonable. Overall, based on my experience with Dunn Service—characterized by politeness, professionalism, and fair pricing—I would highly recommend their services to anyone facing heating and air conditioning issues."

"Very professional service, and great customer service."

"I had a dishwasher installed and I couldn't be happier. The team was incredibly courteous and professional, providing top-notch service at reasonable rates. I highly recommend them for any plumbing needs."

"What should one say about a company that would be willing to install a water heater without remedying an issue that would VOID THE WARRANTY? This is the case for an interaction I had with Beis Plumbing today. I called to arrange getting an estimate for the installation of a new water heater. I found that their standard procedure is to give a phone quote and no home visit. Admittedly, other companies have a similar policy. When I explained that an in-home estimate from another company identified a water pressure problem that could affect the longevity of the water heater and quite possibly result in a failed inspection, I was told that they could just add the cost of a Pressure Control Valve to the phone quote. I stated that I was not comfortable with simply getting a phone bid. How could an accurate quote be given without reviewing the location for the installation and other possible issues? But, I sent the 2 photos of the water heater that they requested. A short time later, I received a call from a Beis representative wanting to give me a quote for the water heater and installation. She was aware that I wanted an in-home visit and told me that they would require a $95 charge for such a visit. I explained that I am not willing to pay $95 for a quote that I may or may not accept. The call ended amicably and I crossed Beis Plumbing off of my list. A short time later, I received another call from a Beis representative. The guy said he was calling to give me a quote on the installation of a water heater. I told him that I had already spoken with someone from his company and I relayed the same information I gave to the previous representative. I also told him that I am not comfortable because if I had not known about the water pressure issue and told them, I would have received an unwanted surprise of a large add-on cost at the time of installation. It was at that point, he stated something that made my jaw drop. This guy had the audacity to tell me that I would not be required to have the water pressure issue resolved. Beis would still do the install. He then went on to state that WARRANTY ON THE WATER HEATER WOULD JUST BE VOID. I was flabbergasted that a representative of a company would tell a prospective customer that the company would install a product knowing that the warranty would be void. When I asked him why a customer would want a product installed knowing that the warranty would be void, he stated that he was ending the call. To me, this indicates a willingness to perform sub-standard work as long as they could point the finger at the customer. Would you want such a company doing work for you?"

"Joe did a great job and quickly too. While Joe was there he noticed the water pressure was too high (82 psi instead of 65 psi). He was able to replace our water regulator on the same call which also resolved several "leaky" faucets that were dripping do to the water pressure being too high. Had this happen about 15 years ago so I was glad Joe caught the issue. Also due to the over-pressure the pressure tank on my hot water heater was breached and full of water. Joe was able to replace it also while he was here saving us another trip. Joe was personable, professional, and knew what he was doing. Glad I called Beis plumbing and not someone else, even if it did cost more now everything is fixed and working properly. No more drippy faucets and a nice new water saving toilet. Win-Win situation"