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"Ill keep this as short as i can, which isn't short given the multitude of screw ups on Tigers part. Overall the turn time was good and setting the appointment was easy, however the experience left ALOT to be desired. The initial person who took my call did not properly record the issue as described resulting in the first tech being unprepared to resolve the issue and a subsequent visit from an advisor. The advisor drew up several service offerings and made a few recommendations for upgrades and enhancements to our existing system, including pointing out a possible safety issue. As part of that she made mention that they would have to remove a small portion of dry wall in the upstairs laundry closet to complete the flexible duct work which we agreed to. She scheduled the appointment for the work to be completed monday (it could have been done friday had the first call taker properly recorded the issue). The technician that showed up on monday was friendly enough however was unprepared to complete the work. Instead of a small hole in my laundry closet the duct work resulted in a hole in my kitchen ceiling spanning half the width of the kitchen, way more intrusive than what the advisor had set us up for. The technician also asked for my assistance multiple times, including to help pull duct work, which if im paying for a service, why do i have to help perform the service? The technician was also unprepared to clean up after himself as he needed to borrow my shop vac, paper towels, and cleaning spray. I guess his shop vac had been damaged on a previous job (again why am i paying you?). The technician also failed to perform all of the work that was paid for days in advance, more specifically they did not cap off the open flue from an old furnace which is a service that had been prepaid with the advisor. When asked about this the technician said he did not have the part, but if he came across one would "drop it off". After realizing this tiger was called requesting a refund for the unperformed work, at which point we were told "it could take up to a week for the supervisor to contact you to process that". Really? Your supervisors are too busy to ensure customer satisfaction in a timely manner, but you sure can come take someones money in less than 48 hours no problem.... I would not recommend them to anyone and definitely will not be using them again for anything. Attached is a picture of the small hole i was told would be left in my laundry closet. Please not that by laundry closet it ended up being kitchen ceiling, and by small hole, it was halfway across the kitchen."

"Mike Williams false advertising. No Service. It is unfortunate they do not have minus stars. I honestly do not understand how they can be in business. Sold and installed (a shabby job) $13,000 furnace and A/C it worked for a about a month. Brought the baby home from the hospital furnace did not work. Goof they sent over said it was set op for a heat pump and never started properly. He claimed all was OK. Three weeks later no heat. 3 week old baby, 1 year old toddler, it's currently 28 degrees out side and under 60 degrees inside. Called for service. They claim they have 24 hour service. Said they would call at 7 in the morning the next day. Their add in the phone book says 100% Guarantee or your money back. Mike Williams (probably a fake name, no one would put their real name on a sham like this) come get your junk furnace, your no service, give my money back so I can go to a real HVAC company and get a job done properly and 24 hour service. Stick to what you might know best the wax ring at a toilet bowl."

"Back in 2021 we had D&R come out to fix a main water break. We had to pay $4000 upfront deposit (which we were fine with) as the whole estimate was around 6,000. Come day of repair Richard told us he replaced the pipe from the meter to the house connection. He came in and charged us $5,588.00 MORE. What are we going to do? Not pay him? He also told us that due to our yard being left in complete disarray he would send a sub contractor he uses to flatten our yard back out once the dirt and sand settled. That way we could start planting grass seed and get our yard back to the way he found it. NEVER HAPPENED. We still have hills and valleys in our front yard. Fast forward to this past weekend 7/27, our main water line burst again. Instantly called Richard and was given high estimates to fix. After the last time I was skeptical but it was obvious he didn't want to help. I understand warranty and the pipe was no longer covered. We dug the hole ourselves to avoid the 2500 he quoted us over the phone to dig by hand and had another plumber come to find out D&R did not replace the hose to the connection at the house like we were charged for, instead he hooked up the black farmer pipe that was a couple feet from the house connection. (I still have the receipt) Every plumber we have spoken to since says we were completely taken advantage of and the cost of the original repair should not have exceeded $5,000. Complete extortion of the situation. So here we are not even 2.5 years later paying to fix the issue D&R made us pay for. I can not in good conscience recommend this company. We are STILL paying for this repair, and have more on top of it now that it has broke again."

"***Update: I finally had a chance to talk to Jason, the owner. We had a very cordial conversation about the events in the OP. He was open to feedback. He apologized for the bad experience I had with his business, and he committed to taking it as a learning opportunity. While I still cannot recommend the business, I will say that Jason seems like a decent guy that cares deeply about his hard-earned reputation. Thanks for taking the time, Jason.***           Initial Review: I had a clogged tub drain. I needed it snaked. I've used national brands/franchises in the past for such needs, but I'm trying to be more conscious about shopping locally, so I googled "plumbers" and Sunkel had the best rating, so I called them and scheduled an appointment. So far, so good. The guy shows up, is amiable enough, we make small talk while he scopes out the situation. He punches a bunch of stuff into his mobile device...and spits out a quote for $550. I told him to get out of my house. He tries to back-pedal with "well, I can call my boss and see what we can do"...to which I say absolutely not. Your first offer should be your best offer. If it's not, I immediately have a trust issue...because it's a big red flag that you're trying to take advantage of the urgency involved in the situation. Then this joker has the beach ball-sized giblets to try to shake me down for $95 for...and yes, I quote..."coming to the door". 30 minutes after kicking this guy out of my house, I look out my front window and HE'S SITTING IN MY DRIVEWAY MESSING AROUND WITH HIS PHONE! I went outside and had to bang on the side of the truck to get his attention. I screamed "get the f--- off my property!!". He gave me a weird look and left. Cherry on top -- dude missed the driveway and now I have a big tire rut in my front yard...smh... So, what do I do? I call the office and ask for the boss. Receptionist Vicky (who was super helpful when scheduling the appointment) says he's busy. I say that's fine, I'll wait on hold. I hear an annoyed sigh (I can hear her rolling her eyes through the phone). She says I can't do that, she'll take a message. I told her the above situation. she said boss will call me back ASAP. That was 5 hours ago, not surprise, no call... So yeah, Sunkel just made my list of things to do. If she thought the first call was annoying...boy howdy, y'all are in for a treat!! So, resolution to the situation came when I called around to other local plumbers. Most couldn't do it on such short notice, but I eventually was able to get an extremely competent and find a company who sent a professional technician to my door to fix the situation inside of an hour for $220. $550 indeed, Sunkel. $550 indeed."