D&R Plumbing, Heating & Air, Inc

Back in 2021 we had D&R come out to fix a main water break. We had to pay $4000 upfront deposit (which we were fine with) as the whole estimate was around 6,000. Come day of repair Richard told us he replaced the pipe from the meter to the house connection. He came in and charged us $5,588.00 MORE. What are we going to do? Not pay him? He also told us that due to our yard being left in complete disarray he would send a sub contractor he uses to flatten our yard back out once the dirt and sand settled. That way we could start planting grass seed and get our yard back to the way he found it. NEVER HAPPENED. We still have hills and valleys in our front yard. Fast forward to this past weekend 7/27, our main water line burst again. Instantly called Richard and was given high estimates to fix. After the last time I was skeptical but it was obvious he didn't want to help. I understand warranty and the pipe was no longer covered. We dug the hole ourselves to avoid the 2500 he quoted us over the phone to dig by hand and had another plumber come to find out D&R did not replace the hose to the connection at the house like we were charged for, instead he hooked up the black farmer pipe that was a couple feet from the house connection. (I still have the receipt) Every plumber we have spoken to since says we were completely taken advantage of and the cost of the original repair should not have exceeded $5,000. Complete extortion of the situation. So here we are not even 2.5 years later paying to fix the issue D&R made us pay for. I can not in good conscience recommend this company. We are STILL paying for this repair, and have more on top of it now that it has broke again.

Richard came with his father Richard and they worked to fix the problem, delt with the insurance company for me. They were honest, fast, efficient and didn't cost me an arm and a leg they actually helped me save some money and gave me some tips to help keep the problem from happening again. I not only will recommend them to anyone I'll be calling them for any work i need done for plumbing heating and air. Absolutely professional company with very nice people that care more about helping than making a quick buck.

unknown

Had sewer line cleaned and was charged $425.00 which was 3 times what we paid a different company for the exact same service three years earlier. Job took about 30 minutes and was done during normal business hours, on a week day, and was just a basic rotor rooter with no camera. Was shocked by the price and will not recommend to friends and neighbors unless they want to be overcharged. No problem with the workmen or service but do not believe their Yellow Page ad that states "No Outrageous Flat Rates".

Great. The work was done quickly and cleanly. I hadn't called about the drains, but once they were here to do the toilet, I asked about the drains, too. No problem.

Unresponsive and Bad quality

Richard called and said he would pick up the keys to the home on a particular day. He offered since he was going to be out. He did not show up that day but called the next day. He offered no apology or reason to why he did not show up. He promised that one of his guys will pick the keys up the next day. They did come to my work, which is located 4 minutes from where the home is that needed the repair. The gentleman that picked up the keys was the same guy that had done the previous work for me. He was always very nice and professional. After approximately one hour, the service guy called me at work to tell me that the "main" was cracked causing the sewer to back up and come out the toilet drain (no toilet on the drain at the time... just capped off). He said he would unclogged the drain but would need to excavate and replace the "main". He said they could do it the next day and would bring back my keys. He returned to work with my keys after a total of 1 hour and 50 minutes. This is the total time from when he picked up my keys, fixed the clogged and return my keys back. He said the bill was $467.00. I disputed the bill stating it was too much for two hours of work. He stated he needed to have two guys. I never hired two guys and was not informed there was going to be a charge for two guys. I asked the gentleman in the truck with this service guy if he was a licensed plumber and he stated "NO". He was also trying to charge me for picking up the keys and returning them even though Richard, the owner, offered to do this and did not tell me there was a fee for it. Long story short they tried to charge me over $200 per hour to unclog a drain. They did not clean anything and did not replace any parts. I will NEVER use them again. I have heard from several people that they were very expensive and they have a reputation of over-charging.

I called the office number on a Saturday morning and left a message. My phone call was returned almost immediately by Richard who offered to come out that day or first thing Monday morning and gave me estimates for each option (Saturday is considered overtime). Given the minor impact my issue had on my life, I decided to wait until Monday. Richard himself arrived right at 7:00am, as promised. He and the gentleman he brought with him brought in their equipment, fixed my problem, and were gone within 45 minutes. While they were there, they had total respect for my home and for my two small dogs that like to bark at visitors. They even took extra steps so as to avoid distubing my normal routine. I was charged what I expected as I have had this type of call with D&R many times before. I am always extremely happy with the service I receive.

It was great. They were quick. It went well from the beginning to the end.

I called D & R Plumbing to remove and replace my worn out water heater. I chose D &R because they carried the brand of water heater I wanted, Bradford White. I decided to remove the old water heater before they arrived so I could clean up the rust and debris under and around the old water heater. When D & R arrived, they had a clean work area to work in to install the new water heater. The technicians were courteous and polite and brought in the new water heater without incident. Here are my observations. When they installed the new water heater, the existing cold water pipe was approximately 1/2 inch too long to fit the new water heater. Rather than shorten the pipe by 1/2", the technician tried to make up the distance by screwing the pipe coupling on the water heater down as far it would go. This required a significant amount of force. Ultimately, he could not screw the pipe coupling down far enough to make up the needed distance so he had to so he had to shorten (cut) the water pipe after all. My concern is that he used so much force trying to screw on the pipe coupling on the water heater, that he may have over-stressed the internal parts and ultimately shortening it's life or voiding the warranty. There are a couple serious life safety issues with D&R Plumbing's installation too. The water heater's exhaust vent is shared with HVAC. When D&R installed the vent pipe, they did not secure it to the water heater with screws. The vibration from the HVAC transmitted through the vent pipe and caused the water heater's vent pipe to slip off so the exhaust gasses from the water heater were venting directly into the house. This is a serious life safety issue. If they had secured (screwed) the vent pipe to the top of the water heater, this would not have happened. Also, when the plumber attached the gas line to the new water heater, he checked for gas leaks by sniffing the connection. I don't believe sniffing a gas connection is a recognized safety procedure to test for a gas leak? If you use this company, make sure you watch everything they do to assure your installation is appropriate and safe. Addendum: The company has not contacted me regarding the flue pipe as they said they would in their response.

unknown

I don't remember the exact date, but it was a Sunday. During a heavy weekend of rains, our 1yr old sump pump went out and the basement started to flood. (It had been going non-stop for 72 hours.) I called D&R (because of their cute cartoon ad in the yellow pages around 8am. They said they'd be out soon, as 'the guy' was currently on a call. Several calls later and at 6pm, 'the guy' finally showed up. By now, the basement was knee deep in water. He swapped out the sump pump in 10 minutes and charged us $500. I was blown away...they didn't give me a quote and unfortunately, I didn't ask in advance. Our 1yr old was $125, so I was expecting maybe $200 or $250 since it was a Sunday. I explained I would pay on Friday (payday) which he agreed to. However, he called Monday & again on Tuesday wanting the money. I found that very unprofessional! Every other business gives you 28-30 days. I opened up a new credit card (didn't have any by choice), to pay the bill on Wednesday. While waiting on D&R, I called other places, and they were all booked because of the monsoon. D&R made it sound like they were on their way every time I called. I still wonder to this day how they could ask $500 for a sump pump install. They now have a huge cute play area at the Eastland Mall and now realize why they charge so much. Footnote: I paid off and closed that cc the following week. I will not take money out of savings...I was told if you do it once, you'll keep doing it.

.rus

Excellent

I have no problem with how they come out. They came out right away. They cut a hole in the ceilings and made a determination that it was the tub from the upstairs bath leaking down. Then, he proceeded to decide it was the drain in the tub and fixed that. Of course, the problem was I am a short person. I could not see up into the hole, but on the weekend, I had family over. While they were showering, it leaked through again. It ended up being the overflow in the tub overhead. They charged me for both times: fixing the drain and also then the overflow. I had to go to the BBB to get some of the money back. I just find them to be very expensive and would not use them again.

They did super job. He fixed it in one shot. He had to go and get the part but he got my heater going in one day. I was well pleased with him. He was prompt. He was here on Monday morning as per request. He came in and downstairs and looked at the furnace. He gave me the full estimate. He got the parts and fixed it and gave me a guarantee on that. He was fine, pleasant and young man. He could not fix the part so went to get another part and it worked. I will give him a phone call if I have any more problems.

very well

The two gentlemen that came, looked at the old heater & how it was vented. The person who installed the old one was incompetant. That person vented a 50 gallon gas water heater into the fireplace chimney. The gases of the water heater vented back into itself, therefore killing it. The heater was installed one year before we bought the house in 2006. They removed the old exhaust pipe & the old water heater. They were very careful when removing it, making sure that no damage was done to our walls or door trim. They brought the new one in & cleaned the area. A new pipe was run to the outside wall of the house, so the water heater would vent out of the house. Both men were clean, friendly, & always asked questions before they did anything. Richard called later on to make sure that everything went well & asked if we had more questions. My husband & I would recommend Richard Folks of D&R Plumbing to anyone who would need a responsible & honest plumber.

I was given an original estimate of $800-900 as long as there was no "special plumbing" required. The water heater being replaced was installed nine years ago for under $400. After coming over to look, they upped the estimate to $1000-$1100. One reason was because the access to the heater was outside and he was going to have to "bring his ladder." There was also a valve that was going to be installed and some piping to be replaced because the new heater was a bottom filler instead of a top filler. The workmen were supposed to be there "in the afternoon." It was 6:00 when they came, and they were done by 8:00. My yard was trashed with cardboard from the new heater, the old heater was next to my driveway, all the insulation from the heater closet was torn out and in the yard, and they left some of their equipment behind. They also left a bill for $1192. I contacted the owner the next day. He came over and cleaned up the mess, took away the old water heater and left a refund check for $142. He honored his highest estimate and took off another $50. If I had not called to complain, I would have been overcharged as well as had a trashed yard and had to pay to have the water heater removed. I can not recommend this company to others. Even though I was reimbursed and the job completed, I am not happy with the exchange. A side note: the $50 additional refund was added after I said I was a member of Angie's List and would be making this review.

When the job was originally estimated, we were told that the estimate was on the high side. That there was a need for 2 people for 3-4 hours plus parts. Then an additional $60.00 to repair a kitchen faucet that had little water pressure. A total estimate of $560.00 (which is what I was charged). As it turned out, only one person came out to make the repair and it only took 1 hours. I was even there and assisted him myself sometimes. I saw the plastic piping used and would be surprised if it costed out at more than $50.00, but if I were to estimate it high let s go with $100.00. That would leave the actual repair at $400.00. At 1 hours it figures out to $266.66 per hour for the service work. I highly doubt that is the hourly rate the company charges. Additionally, the repair to the sink did absolutely nothing to increase water pressure, yet I was still charged for that as well (the time spent on it was included in the 1 1/2 hours). When contacted they said, you agreed to the price and that is what we charged.