Get matched with top septic tank pros in Austell, GA

"Very responsive, arrived on time, price was higher than another contractor I inquired of but definitely a good decision to go with AC. They knew what to do, work honestly, and do not make any moves to sell unnecessary services. I will use AC in the future!"

"We’re open and honest about process and pricing. No surprises. Friendly and efficient men."

"Shady Organization. Long story short, my parents are older, so I manage their rental property for them since they're not really able to do it anymore. On 1/1/2025 I called to make an appointment for the following day to have the septic pumped. When I made the appointment, I specifically stated that for approval for the maintenance they needed to call me and I gave my number. The woman who booked the appointment confirmed that the technician would take a look at the tank and call me with the quote and for approval before proceeding with the maintenance. If I didn't like the quote, they'd re-cover the tank at no cost. I also asked for a rough estimate of the cost I should expect, assuming nothing was wrong and the supervisor told me between $300 - $600, which aligned with the research I saw. The next day, I get an invoice for $1,300; no call, no approval. I called the Company and somehow, they got my aging mothers phone number and called her for approval, even after I told them approval needed to come through me. I don't think she even understood what she was approving, considering she didn't know about the maintenance. I can see that the condition of the tank was worse than expected, but they did not follow proper procedure and then without getting approval from the person with a contractual obligation to manage the property, they went ahead with the maintenance, charging wildly higher than what was expected and a lot higher than the industry average. When I called to complain and get at least a partial refund, I was told that the Operations Manager, Kevin would call me back. He to this day has never called me. Every day they told me they'd call, he wouldn't and when I would call, they would give me some excuse on why he was unavailable. These people gave me the run around for a week and a half. And when he did finally reach him, he was so arrogant and unapologetic for the mistake the technician made. I wasn't yelling or anything, but I brought up being frustrated about having to chase him down because he would never call me when the supervisor said he was going to and he stopped me mid-sentence to say "nobody chases me down", which was very funny considering that was the 4th/5th time I'd called to speak to him. They offered a $350 refund which still didn't put the maintenance cost into the range of what others would have charged. He said he would take the case up to the person above it and promised he'd call me back the following day with the results. I waited 3 days and no call. I finally called back and told the supervisor I would accept the $350 just so that I could be done with them. I understand that things cost more than expected sometimes, but I'd never seen such lack of customer service and professionalism from a Company. It's very clear that the lack of care comes from the tone at the top."

"Well, the markings for all utilities were taken, but these guys still decided to bring a bobcat, without hesitation as to what could be in the ground, tore up my sprinklers. Common sense, a shovel should have been used for the first few minutes to determine if any wires, pipes (which isn't ideal location) was next to the tank. I was in a meeting, if only the meeting wasn't taken place, i would have stopped them from using a bobcat to rip into the ground without first carefully checking what's near. There are two pvc pipes sticking out of the ground with no purpose, maybe other than to warn something is near the tank. First these guys thought it was my main water line, with all the water pouring out! Thank goodness it wasn't. Then one of the guys explained my septic tank was between my ranch fence and wanted to get his sledgehammer to break the fence. Mind you, I took the fence down or gate in 25 minutes. End, cost me $2500 for the risers, and will cost Me another $1000 for the sprinklers! To management, ry and get your guys to care a bit more about your potential customers property! I'm not sure why all the positive ratings on Google, but I can't help wondering if there's something ? about my house hold that is different!"

"Kyle and Koby were excellent. I was very concerned about the functioning of our septic system. Kyle assessed the situation and repaired our system in a timely manner. He kept us updated throughout the process and showed us where/how the issue occurred. Koby was a good assistant. Both were friendly, professional and efficient. Thank you!"

"They are nothing short of fantastic. I was quoted by another company anywhere from 5 grand to 12 grand. Turns out all I needed was a pump out and a blockage cleared for a lot less money. Thomas septic was honest and genuine. Traits so rare lately. I highly recommend them. You won’t find a team more capable or honest. Quality work done without all the bs and unneeded expenses that is Thomas septic! Honestly if I could I would give them 10 stars. Seriously call them first and you won’t need to call anyone else! I am so grateful to have found them!"

"I called them to get my septic pumped and we set up a time for them to come out the next day. It was a good response. They came out and opened my septic on the drain side. They pulled out my filter and cleaned it. They didn’t charge me for that. Which I respect. Then we got into the discussion of pumping it. The guy was really personable and friendly. He went into what we need to do and what is wrong. In the end the quote was $2500. Yes you read that correctly $2500!!!!! I just wanted it pumped, no clogs or back ups. These guys are out here fear selling and taking advantage of people that don’t know. I like supporting local but not if they are taking advantage of the people that don’t know. The people there are nice I’ll give them that, but the price is outrageous. I got my septic pumped and inspected by a more reputable company for more than 75% less than what Simply Septic quoted. The more reputable company said everything was good. They are nice people but don’t let them fool you!!!! They are crooks!"