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"Never showed for the scheduled appointment"

"What a mistake I made in hiring Elcon. Their estimate was 25% more than my other estimate from a licensed well-reviewed electrician, but I went with Elcon because I thought hiring a large company would help ensure things went smoothly, efficiently and give me some peace of mind. Unfortunately, the result was just the opposite. There were two fairly simple jobs. The first was to install an outlet on the opposite side of drywall where there is already a switch. The electrician took out the switch where you can clearly see the other side of the wall yet he still cut right in front of the stud exposing over 4 inches of stud. Why he didn’t use a stud finder or drill a small hole first before cutting completely baffles me. He did fess up to it immediately and patched it, but never even apologized. I had to match/buy paint to match the wall and cover the patch. Next he installed a non-GFI outlet in a laundry room which is against NEC code. When I informed him that the outlet was not to code, he said their estimator didn’t put a GFI on the quote. Yet I specifically requested a GFI outlet in my email to them - both in writing AND in a photo of the job. Why neither their estimator nor their electrician followed NEC code was concerning, but he did switch the outlet eventually. The other job was to install an outdoor wired box which was clearly titled as such on the quote. When I showed the electrician where the box was to be installed, he said he didn’t have a box with him. How he did not have one of only two fixtures needed for the job is beyond me. Also, instead of going to get the box before starting the job, he did it after the wires were threaded and exposed. He was gone for 40 minutes when there is a Lowes right next door to me. If it had rained, all of my entire pool wiring (which he wired up to) would have gotten wet. I paid him in full and contacted their office via email to explain what happened. Their office manager did apologize, but her unhelpful solution to my wasted time and extra money I had spent to paint was to schedule more time with me so their estimator could “spot check” the electrician’s work. Now, not only does their lack of trust in their own electrician make me worry about the completed install, but this would have been the third time I had to take time away from work and for their convenience. This is because instead of using the detailed request and photos I sent them of the job, the estimator still wanted to see it in person. And when the estimator arrived, he asked questions that were already in my request and took the same photos I already sent. When I finally pointed out that it was all in my request and photos, he then looked and was surprised it was all already there. Thankfully, I only scheduled Elcon for two of the four jobs they estimated for me. I was going to schedule those at a later date but after this experience, I decided to hire another company for the remaining jobs and will be sure to have them check all of Elcon’s work."

"It went great. He was here for three hours. He fixed all my nonworking outlets and replaced the dryer plug as well as the 220 outlet. Everything is in working order and I feel like I can sleep better at night, knowing that there aren’t any electrical issues."

"The Lightning Defense company responded quickly to re-install our pre-existing Lightning Protection System (LPS) after our roof replacement was completed. Lightning Defense personnel worked quickly, efficiently, safely, and were very professional, courteous and clearly explained everything. They told me that our LPS was up proper standards and met all the county, state and any federal related requirements. They re-certified our LPS. I'm very satisfied with the results."

"Were prompt, professional and the price was right"

"They gave me a competitive quote and worked with me while my HOA took awhile to approve the install. Good communication and install work."

"We replaced the original roof on our house. I expressed my concerns about re-installation of the lightening rods to my roofer. We have had at least three direct hits since they were originally installed in 2013. My roofer called William who was very helpful. William offered to come out an make sure everything was 100% after re-installation. He came the day after I called and I'm glad he did. While the reinstall was the best he had seen (his words) there were issues after 5 year and 3 strikes that needed addressed. He fixed those and now I have a new roof and I am certain the lightening rods will work as intended. Highly recommend this company."

"They did a great job. I would recommend to a friend or colleague."

"From: Joseph G. Rossmeier <joerossmeier@hotmail.com> Sent: Wednesday, April 3, 2024 5:19 PM To: Danielle Hugo | GenerX Generators <Danielle@fixmygen.com> Cc: rossmeierm@gmail.com Subject: Note of Appreciation on 4/3/2024 This serves as a two-fold note of appreciation to you and to the Erica/Rick team. I want to compliment you on your spirited demeanor when you answer the phone and discuss matters with a client. This kind of attitude is challenging to find when placing a normal service call to a company. You excel in that spirit which exemplifies a sense of confidence and knowledge about the information you convey. Your company should appreciate your presence and front-door interaction with Generx clients. The second note of compliments go to Erica and Rick for the exemplary work they did last week when installing the new engine in our generator. They toiled for a number of hours in a very cramped place and showed unusual team spirit during that time. I marveled how cautious they were when disassembling the old engine, keeping copious track of every screw, bolt and nut they touched. When the job was completed, every screw, bolt and nut and been replaced in their original location. It was obvious that Rick had performed this procedure before, but Erica was right alongside him working diligently and confidently as well. Since I am a strong advocate of team relationships, it was a pleasure seeing the two of them working together harmoniously. Please forward this note to your top management as I we, as customers, were most satisfied with the professionalism the three of you displayed as you worked through this unusual situation. We are big fans of Generac Generators as we have had one in each residence where we lived for the past 15 years. A great Wisconsin company, indeed."