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"Were prompt, professional and the price was right"

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"The Lightning Defense company responded quickly to re-install our pre-existing Lightning Protection System (LPS) after our roof replacement was completed. Lightning Defense personnel worked quickly, efficiently, safely, and were very professional, courteous and clearly explained everything. They told me that our LPS was up proper standards and met all the county, state and any federal related requirements. They re-certified our LPS. I'm very satisfied with the results."

"They gave me a competitive quote and worked with me while my HOA took awhile to approve the install. Good communication and install work."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"From: Joseph G. Rossmeier <joerossmeier@hotmail.com> Sent: Wednesday, April 3, 2024 5:19 PM To: Danielle Hugo | GenerX Generators <Danielle@fixmygen.com> Cc: rossmeierm@gmail.com Subject: Note of Appreciation on 4/3/2024 This serves as a two-fold note of appreciation to you and to the Erica/Rick team. I want to compliment you on your spirited demeanor when you answer the phone and discuss matters with a client. This kind of attitude is challenging to find when placing a normal service call to a company. You excel in that spirit which exemplifies a sense of confidence and knowledge about the information you convey. Your company should appreciate your presence and front-door interaction with Generx clients. The second note of compliments go to Erica and Rick for the exemplary work they did last week when installing the new engine in our generator. They toiled for a number of hours in a very cramped place and showed unusual team spirit during that time. I marveled how cautious they were when disassembling the old engine, keeping copious track of every screw, bolt and nut they touched. When the job was completed, every screw, bolt and nut and been replaced in their original location. It was obvious that Rick had performed this procedure before, but Erica was right alongside him working diligently and confidently as well. Since I am a strong advocate of team relationships, it was a pleasure seeing the two of them working together harmoniously. Please forward this note to your top management as I we, as customers, were most satisfied with the professionalism the three of you displayed as you worked through this unusual situation. We are big fans of Generac Generators as we have had one in each residence where we lived for the past 15 years. A great Wisconsin company, indeed."

"Through the sales process they painted a beautiful picture. I dont believe the lowest price is always the best deal. I price compared two companies, Reliable was a bit more money but I liked the salesman and I believed the picture he painted. So much for "reliable", they are nothing of the sort. Horrible customer service and zero support after the sale. Run to another company as there are several others in the area to chose from."

"They were great!!!"

"If I could give less than 1 star I would. Here’s my story….Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable’s fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here’s where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what’s going on, I tell them I have 10 house guests. Reliable tells me they can’t make it out to my house for 2 weeks. TWO WEEKS. I’m like, how is that possible? It’s March, it’s not even hurricane season. There hasn't been any storms, it’s literally a normal time of year. I tell them I have a maintenance contract with them. They don’t care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can’t cook for, who came to Florida and now can’t use the pool or hot tub, and it’s getting warm in the house. My electrician says “Reliable is the worst, call APS”. So, I call APS. Now, I am not APS’s customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I’m the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? “We’ll be out in an hour”. An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS’s technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable’s manager telling me that he “could fit me in his schedule in 6 days”. I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that “Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first.” Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important—especially after just spending $40,000. I tell the manager this, and that I’m going to leave them a bad review. His reply “We have lots of good reviews, one bad review isn’t going to hurt us”. Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service."