Reliable Power Systems

Through the sales process they painted a beautiful picture. I dont believe the lowest price is always the best deal. I price compared two companies, Reliable was a bit more money but I liked the salesman and I believed the picture he painted. So much for "reliable", they are nothing of the sort. Horrible customer service and zero support after the sale. Run to another company as there are several others in the area to chose from.

Communication is almost non existence. I have left several messages with no response 3 to 5 days later. Still waiting. God forbid I should need a repair. A 10 year warranty does me no good if you can't contact anyone? Just Saying? Hope your not in a hurry?

Nothing

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I do not object to the installation of the generac system. Where I found fault was with the UNRELIABLE electricians. They did a panel upgrade. My panel waslabeled, all they had to do was copy it. They left the panels unlabeled because they never pulled a permit. Wonder why. When they installed the smoke detector it took them 3 days. The first night they went off all night. It took them 3 sets of detectors to get it right. I would not recommend the electricians. Their name should have been my first clue. Now I have to label my panel and hope they did a good job.

Very poor communication. Tried to contact project manager. They will not give out his number. All I get is the run around.

EXCELLENT! Their sales team is professional, knowledgeable and personable. They answer all questions, and detail the entire project, so there are no surprises. I am currently awaiting permit approval so that installation may comencé.