Reliable Power Systems

Pete, the technician from Reliable was very professional and efficiently administered a detailed evaluation of my generator.. I am very satisfied with the results.

Thank you to reliable electric systems for their great employees . Their service maintenance rep… Pete was fantastic to work with. Always exceptional customer service. Appreciated the phone call ahead… Very efficient service and knowledgeable service that he offered. Very professional and friendly. Thank you to Pete for taking care of our home needs today.

Literally has to be one of the worst places to do business. i put a deposit down to install a whole home generator and after 5-6 weeks still didn't have a permit, permit number or any clue where i was in the process. It seems Reliable Power Systems hired an outside firm to do their permitting, but that outside firm is just as unreliable - - pun intended. I was repeated told someone would reach out to me with info, but didn't hear anything for weeks after multiple emails/txt to the salesperson. Only when i threatened to cancel my order and ask for my money back, did i get a return phone call - - a phone call that was littered with inaccurate information, of course. After 6 weeks of aggravation, I demanded my money back. And, what does Reliable Power Systems do? Take 30% of my deposit and not return any of my calls on 'why' they would take 30% of my deposit when they literally did nothing for me. Fine business practices you have there.

Everything went well all from start to finish. Generally, good communication overall. I would recommend them highly.

If I could give less than 1 star I would. Here’s my story….Moved to Florida 3 years ago from the Northeast. Needed a generator so I narrowed it down to 2 venders from Google reviews...Reliable Power Systems and APS. Prices came in about the same, sales people were both likable, it was a coin toss who to use. I chose poorly. It took 8 months to get my generator installed (COVID shortages, not Reliable’s fault). Reliable has a nice on-line system where you can check the status of your install through the whole process. The installation went smoothly - so no problems there (although, they did leave a bit of a mess in my garage, made some holes in my drywall that they wouldn't patch etc. but no big deal). After the install, I immediately sign up for the yearly maintenance agreement with them. Fast forward 8 months later and here’s where my problems start. I have 10 guests visiting me and staying at my house (of course this is when I have problems) and one morning the electric in the kitchen, the hot water heater, the a/c and pool pumps aren't working. The circuit breakers appear all fine and everything else in the house is working. I notice blinking lights on the generator module and so I call Reliable. I explain what’s going on, I tell them I have 10 house guests. Reliable tells me they can’t make it out to my house for 2 weeks. TWO WEEKS. I’m like, how is that possible? It’s March, it’s not even hurricane season. There hasn't been any storms, it’s literally a normal time of year. I tell them I have a maintenance contract with them. They don’t care. TWO WEEKS. I ask to speak to a manager. Two hours later the manager calls me back, says he can fit me in the schedule in 6 days. SIX DAYS (which is 2 days after my guests will have left). Now, what the Reliable manager doesn't know is that in the two hours time between my first call to Reliable and his return call to me I have called my electrician in a panic. I have 10 house guests I can’t cook for, who came to Florida and now can’t use the pool or hot tub, and it’s getting warm in the house. My electrician says “Reliable is the worst, call APS”. So, I call APS. Now, I am not APS’s customer. I did NOT just spend $40,000 with them 8 months prior to purchase and install a generator. In fact, I’m the one who asked for a quote and then didn't even use them. I am no one to them. What does APS tell me? “We’ll be out in an hour”. An hour later they arrive, 15 mins after that they have re-booted my module and suggest that if it happens again that they replace it. APS’s technician had come to my house, fixed the issue and left before I even got a return phone call from Reliable’s manager telling me that he “could fit me in his schedule in 6 days”. I explained to the manager that I had called his competition and that they had already come out and fixed it. The manager told me that “Reliable has a lot of more important customers that take priority over you, like hospitals etc and we always service them first.” Ok, Hospitals are important. But six days in a non-emergency time of year to get a 15 minute repair? How long of a wait will it be during hurricane season? And no customer likes to be told that they basically aren't important—especially after just spending $40,000. I tell the manager this, and that I’m going to leave them a bad review. His reply “We have lots of good reviews, one bad review isn’t going to hurt us”. Hmmm. Are you getting a clear picture of what kind of company Reliable Power Systems is? Do yourself a service and hire Assurance Power Systems from the get go. I now have my maintenance contact with APS and they have continued to provide me with excellent and timely service.

The technician was fabulous. He was one of the best workers I have encountered. He was knowledgeable, persistent, friendly and professional. He was able to resolve the issue and find that it was Generics faulty part. Other company and many other technical people have tried for over a year and a half to resolve the issue but he was the only one that did. Great job and a big relief.

Reliable was quick to send a technician to search for a gas leak. The tech, Caesar, was professional and knowledgeable. The tiny leak was found after two appointments and was fixed immediately. I called Reliable because they had installed a full house generator for us last year and was happy with the company.

Service technician, Alrick Richards, perform the warranty repair on my generator. He was knowledgeable, professional, and gracious with his time to explain the repairs and answer all my questions. He provided excellent service.

Fabulous Work was done in an extremely professional manner I received a report with photos of all work done and prognosis of the status of my unit without any upselling I Highly recommend this company

Went very well! On time and service people were very courteous and explained what they did so I could fully understand the service that was performed!

Fine. Have always done a great job.

Received a notification call prior to actual appt from the tech. Tech was friendly & explained every step what he was going to do as this was a maintenance check of Our generator. He notified me as to when he had to shut my power off for a physical change over for the generator to kick in see how it would run. Upon completion, he came back back to my door, he checked about power coming back on & making sure that my A/C came back as well. The A/C took longer time even after my doing w/the thermastat, so the tech went into his Van to "do paperwork". Came back for a recheck on A/C in my house as it finally kicked in. He was kind enough to do that doublecheck/my request. I gave him a bottle of water for being out in the heat all that time & being kind for the recheck There are not many companies out there w/professional & courteous mannered Techs like this 1, Unfortunately I cannot remember his name? I never got an "E-mail Receipt Copy" from the Company/the Tech's response back to me for maintenance visit of the breakdown of what he did specifically?

Replaced defective starter at no charge under warranty. Diagnosed problem, repaired and tested it within 1 hour. Serviceman was great. Have had the generator over 3 years and it was a competitive price, installed on time and serviced annually by Reliable's own people. 6 neighbors on my block have also bought units from them and love the service and care they get.

Professional and quick response Issue fixed same day

Tech replaced pc board for timed contact for a/c units. From initial call to office to tech arriving and getting all working it was a couple hours and I mean 2. Amazing. Thank you Reliable

Very well - tech arrived on time; had tools; explained need (new battery) clearely. Replaced the battery immediately and provided work statement and invoice (service visit and parts).

Everything went as planned and the technician performed all duties including start up and transfer to genset all loads from the house! Awesome!

Had a whole home generator installed. Great communication, great work, great job!

From start to finish, everyone at Reliable was just that -- reliable and professional. Especially liked being kept up to date on a weekly basis on the project's progress. Well done.

Went well, I switched companies and this was first visit. Hope they deliver. Their service man David was prompt and did fine job for me.

Technician was polite, efficient, showed up on time (on a Saturday), explained and fixed the issue. He also did a spot check on the rest of my equipment. Very satisfied.

Reliable has been upfront and courteous about all there work at my home. They installed complete generator system. Always on time. Stood behind there work. I would definitely recommend Reliable for all my services.

I have always had great service from the people at Reliable. They are very helpful explaining the process and I have never had a bad experience from anyone, since I had my generator installed approx 4 years ago. Would highly recommend them.

Called Reliable and a service call was scheduled. The service tech arrived on the day/time scheduled and replaced spark plugs and service was completed within an hour or so.

Technician oswald jeanty was prompt, knowledgeable and professional. He fixed my problem and repaired a potential future problem as well. Thanks. Joe C.