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"BUYER BEWARE: This company promises that they can handle the $800 Xcel rebate for installing a heat pump water heater, but have been unable to actually do so. In total, using this company cost us AT LEAST $1,050 over what we would have paid with a different installer. Explanation of where I got the $1,050 number (read on if ye be brave): When I first reached out to this company, they sent over Dan. Dan is great -- he has a good sense of humor, he speaks the lingo well, and he's quick to say yes to any questions (which in hindsight should have been a red flag). Questions like whether the company could handle the rebate offered by Xcel for heat pump water heaters. Questions like whether his company could hook up the water heater if there was a junction box nearby. He mentioned that they don't have electricians on staff, but that he could put me in touch with 'his guy' to set up the electrical before they installed the water heater. And here should have been red flag #2. Dan's 'guy' never responded. In fact, Dan didn't even send me the contact details -- I had to reach out to the All American Drain Cleaning office to get a number for a person that didn't reply. No problem; it's the modern day, and Thumbtack is a thing. I was able to find an electrician to install the new junction box within a few feet of the water heater. Cost for that was $566 (which I'm not including in my $1,050 number). Day of the install. A new installer comes over. Removes my old water heater, installs the new one. Everything is going well until he shows me what he's done. "Gee," I say. "It sure doesn't look like the water heater's been connected to that shiny new junction box over there." At which point he tells me that this company cannot connect electrical wiring. Fam. Fam. Now I would ASSUME that these people install a lot of water heaters. We went with the water heater that THEY RECOMMENDED. So why in the seven hells did they not inform us that we would need to bring in an electrician after the fact to actually wire the darn thing in? ESPECIALLY given that this left us in a position of either: finding an electrician to do emergency/day-of work, or going without hot water until we could find someone. We were able to find an electrician. But -- whereas the first electrician mentioned they would have thrown in the work for free if they'd been out there -- this rush job ended up setting us back another $250. Oh golly, you can bet that $250 makes it into my final $1,050 number. And by the way, I spoke with the installer to ask why he wouldn't at least tell us about the need for an electrician before he removed the PERFECTLY GOOD AND WORKING water heater, and he said it was easier to do his work without possibly rubbing elbows with an electrician. Ok, so water heater installed. Electrical wired up. It turns on and everything seems to be going alright. But here comes the real kick in the shins -- heat pump water heaters are expensive, so we'd like to get the paperwork for that Xcel rebate moving. I've called their office goodness knows how many times, but have yet to hear a peep about actual progress on the rebate paperwork. That's $800 I'm basically giving up on at this point. $800 + $250 = $1050. Thanks for listening to my TED talk."

"Liars, Crooks and very dishonest"

"Jason Dodge did a great job. Not only did he snake the drain in no time at all but he noticed the hot and cold water were reversed on my sink faucet and in 3 minutes he corrected it no charge! He couldn't have been nicer. I was only charged $100. for the whole thing. they have definitely become my go-to plumber!"

"So I've just sold my home in Lakewood and the Technicians at Time have come to repair a furnace motor and correct an code violation in my electrical panel that the city missed when I stalled 4 years ago. Their service has always been excellent. Madison returns messages first thing in the morning. The electrician Kevin Wendt explained the code violations clearly and corrected in 2 hours. I forgot the young man who repaired my furnace but he found the last motor in town for my model, potentially saving me having to spend thousands more. Home repair is never a pleasant experience but 3 times over the last decade, this business has given me peace of mind and fixed all issues quickly and professionally. Richard Gainer"

"Pedro was great to work with and to discuss options. Job well done."

"I had to use this plumber through a home warranty service as he is one of their contractors. This is the most unprofessional plumber ever. I needed a washing machine hook-up box replaced. This guy took forever to get a hold of, then he didn’t show. When he did show he did not wear a mask in my house! Highly rude, and inconsiderate. Then he said he had to get approval from the home warranty people, that took weeks for him to do. This wasn’t the home warranty people being slow, it was him because I called them asking if they have received his paper work. A month and three weeks later I call him asking if he was going to be able to fix this. He said he would be out the next morning to do the work. Guess what? He didn’t show. No courtesy phone call either. He called 4 days later saying he would get me scheduled. Do not use this plumber, and if you use a home warranty service tell them you refuse to use his services. Luckily my home warranty services has allowed me to use my own plumber. Did I mention this is Ryan, the owner? What a joke. Not punctual Not courteous Did not wear a mask Unprofessional Zero stars"