Dial One Sonshine

I had an air conditioner not outputting air through the vents for which I found out on Friday around 2 pm and planned to have guests in at around 3-4 pm. I called two companies, the first could not come out that day. Dial one obliged and said they would come between 3 and 4. They indeed did come right after 3. I got a call from their tech after he looked very briefly at my furnace stating that my system was frozen and that no further analysis could be done. They wanted to turn off the AC and come back the next day for an analysis, which would require I take off work to meet them for that. It seemed that no real attempt at diagnosis was done due to the above forementioned ice. The technician started listing the costs to perform possible services that he thought may be required (after he was able to examine the next day) but overall it seemed he was recommending replacing my whole furnace system and all ducts at a cost of thousands. During this time my paid guests were fuming due to how hot the house was understandably. I called another AC person (licensed) that I found through the newspaper. He arrived within 10 minutes of the first technician leaving. By the time I got there 10 minutes later he had told me that the problem was due to being low on freon causing the freezing in the system and that this was a common problem. Take note nothing had changed in the intervening ten minutes. He also recommended a cleaning of my AC which he noted was optional. Since he was there I took him up on the offer and he performed all work within one hour. One hour later the air was cold as ever and my guests were very happy. He made a quick diagnosis, fixed the problem, and in doing so, got extra work in addition to the freon and thus made some extra money The next day I told Dial one that there was no need to send a technician as the AC was fixed the previous day by this other gentleman. I did not know what they would do with the "service call charge" since their technician did a cursory exam and fixed nothing and indeed I had to call another technician for satisfactory results. I told the person on the phone that I wanted to be fair and that if they felt they did their job, I would be willing to pay their service charge, since I was the one that called them out in the first place. After some deliberation, the person said he would charge me 69.99 instead of 89.99. Again, I don't think this is entirely unreasonable since someone did come out to my house hence the "service call". I found them to be punctual and friendly overall but I found the quality to be inferior to the other person I called and I honestly will not be calling Dial one again for my AC needs.

Our old system, also installed by this company, was beginning to draw too much current. Back when it was installed, we had talked about upgrading to a two zone system. Since then, we had added 1400 sq ft of inside space by opening into a spare room. Because I asked them to start in the middle of the week, the job lasted a day longer than in the proposal. When they finished, other than two new thermostats, new registers throughout the house and a new return grate in a ceiling, you'd never know they were here. When I asked for a bid, I was expecting to need two separate systems. Jon Marquez advised me not to go that route, but to install a split ductwork one AC/heater system... a 15k saving! The team came exactly when they said they would...well equipped and worked like demons. They had their own electrician to upgrade the panel as necessary. They worked cleanly and vanished at the end of the day leaving a few well covered holes here and there as signs they had come. Of course, while they were working, we had a record breaking heat spell. They rolled in two portable air conditioners... no extra charge... and handled the situation without missing a beat. As they wound down, their drywall repair team came in. They repaired not only the ceiling they opened, they repaired some cracks that had developed months before completely unrelated to the job... and left me the remaining custom matched paint they used. The system they installed is quiet and a dramatic improvement over what we had before. Although on paper, it's the same size as the one it replaced, we actually had to dial down the airflow to avoid that wind tunnel feeling! In other words, we have reserve capacity we didn't have before. It complies with all the fancy new environmental mandates. Jon left me a plan drawing for my records. He was obsessive about tweaking the system to our satisfaction. I have a hunch I could have gotten the job done cheaper. I know I couldn't get it done better!

Shawn the electrician was on time, assessed the placement of outside outlets carefully and professionally cut into the stucco to place recessed boxes. Did a professional job, no repairs of the stucco were needed.

This was not an easy job. Shawn found the easiest and best way to connect the water source that minimized cuts into my walls. They arrived on time, worked quickly and when he found a mere defect in the ice maker line, he offered to speak to the service man. he cleaned everything up at the end of the job and was very courteous and professional.

He got busy & did the job. Seemed to know what he was doing.

He measured my heater and showed me how it was going off and on. He said that there was a problem with the burners. I asked if we could just replace them. He said they are not sold any more. I said of course they are and offered to show him on the web where he could get them. He then said there were other problems with the heater and we really needed to replace it. He went on to say that I should really replace my AC as well since they were doing the heater. I said there was nothing wrong with my AC but that didn't deter him. He gave me a full quote of roughly 15K for everything. I explained that I didn't have that kind of money and they said they could finance. He explained it was a great investment. I told him I was going to move. He said that it would go into the value of the house and people would pay more of the house with the top of the line AC system. I said I didn't think they would pay that much more but anyway I didn't plan on selling I am going to rent it out. He said it was still a great investment because it would be easier to rent with a good heating/AC system. Whatever I threw at the guy the solution was to buy their top of the line system. I should really do something for the "safety of my family". He said this several times. I paid the $77 dollars for service. I am still not sure what he did and ask him to leave. I had a friend come over and check my system. He helped me replace the heater for well under $1k. If you do decide to use these people please get a second quote.

.Never let them do your furnace estimate. This furnace did not need to be replaced.

Our heater wasn't working on Sunday after making a few calls I found the above co. They were able to fix the heater on a sunday and their price was very fair. We are glad they provide electrical and plumbing services as well because we know now who to call if there's a need for any of these issues. Thanks Angie's List for another great referral.

What a pleasure to have this company come out to the house for an air-conditioning problem. They came on time as promised, they performed the work efficiently and were courteous and extremely honest. After looking at the problem we were quoted a price and though it took a great deal longer than expected, he did not change the price on us. I would definitely call them again.

It went extremely well and I will definately use them in the future.

I called this company based on good reviews on Angie's List, and certification by NATE and ACCA organizations. I wanted this certification to ensure the a/c was appropriately sized for our home, since we had a problem with this in the past. John McEwen came to our home and unfortunately made me more confused about a/c systems after his visit, and got me worried about things that turned out to be non-issues. He put down the work by the company that installed our heater. He said the air entry was in the wrong place, which would void our warranty ( I then confirmed with the manufacturer the work was done correctly). He made it seem complicated to add the circuit breaker in our electrical panel for the a/c, and described that it would be costly to install a high efficiency a/c system for us. His quote for a 15SEER system was over $12,000, which was twice as much as the other company we hired. The other company installed the a/c easily without any problems, and were straightforward to work with.

I received service the day after I called. They arrived at 2PM at the start of the three hour window set up for the service.

They replaced a part. There some delay becuase the part had to be rebuilt. Other than that, the experience was fine and it still works.

The freon was leaking and only lasted two weeks. He should have identified the problem while he was there. They were expensive and did not really fix the problem. We are now looking to replace our unit.

The person I spoke with was a service manager. He informed me that the service call charge would be $70. Reasonable. I asked how much the leak detection would be. He told me that he couldn't quote me that charge because he didn't know what it would involve. I said to give me a worse case scenario. He said that he still couldn't tell me. I said, "suppose it was a foundation leak. How much would it cost to find that kind of leak?" He said that the service guy would give me a quote once he was there. Sorry. Sonshine Plumbing fails on the simple test of giving me an idea of how much it costs. At least American Leak Detection told me that their price is $250 (after Angie's coupon). It might be high, but I want to know how much the cost is going in. I don't want to be blind-sided with a $400 "estimate" and have to pay $70 just to find out the guy is too high-priced.

They sent their top tech who checked our entire system. Although no leak was actually found, he identified a potential leak and a deteriorating but still operational system. He then sent another tech a few days later to perform a preventive modification at no cost.

The lady that we spoke to said that they didn't clean ducts she said it was not good. She was very pleasant. You don't need it done and if you do it you might hurt something in the duct system. She told me how to do it myself. I was incredibly impressed. If we needed to have anything done we would call them again in the future.

They came to clean out my air ducts. I did notice at the time that the equipment they were using looked dirty and old, but didn't think anything of it. When they did the work, the dust was exhausted into my home (instead of out) and is on all of my belongings. Every time I dust, the dust returns within 30 minutes. There is dust buried into everything. It has caused me to become ill such as fungus in my throat and sores on skin and scalp. I have, and am still seeing several doctors for this condition. This entire experience has been unbelievably uncomfortable and irritating. I have been ill since this work was done. I had contacted the provider and explained the situation. Even though the gentleman who did the work were nice, they seemed not to care what I had to say on the phone. They told me they were not going to do anything about the issue and that I should have called sooner. The effect this has had on me does not happen immediately. There was no way of noticing this until some time after the work. After noticing that I was getting ill, I had seen several doctors who couldn't really diagnose the problem. It was then that I realized it was from all the dirt in my home. It took me some time to fully examine the problem and that was why I hadn't called them sooner.

The plumber from Dial One was very polite and professional. I appreciated the fact that the company is open for regular service on Sunday so I did not have to miss work. A minor leak was discovered under a bathroom sink, and I called for assistance around 2 PM on a Sunday afternoon. The operator told me they would call me back when they knew what time the plumber could be there, which they did. In the end, the plumber arrived at 6 PM, which I consider quite prompt considering the minor nature of the problem and the fact that it was a Sunday. The work was performed in a professional manner, and the leak is gone. The plumber also took some extra time to advise on a couple of slow drains. The entire service was performed for the flat diagnostic rate. An estimate was provided in the event that the problem reoccurred, which it hasn't. I would definitely use them again.

Overall, everything turned out good. We decided not to go with any of their other services because of the cost.

They came out and did not clean my air ducts at all. I believe that their service was a complete hype. They gave me what I felt was a shotty reasoning for why they couldn't clean them. They wanted to re-do everything in my home. They were nice people but their objective was shameful.

Everything turned out just fine. They were very professional and did what they said they were going to do.

Everything they do has been fantastic. They are very professional, personable and a top of line company. They are good at scheduling. They are prompt and they are great at communicating.

Everything went very well. They are coming out tomorrow to check the system before summer. We wouldn't have them back if there were any issues.

They do a terrific job. They are prompt, clean and very thorough with what they do. They are expensive but you are paying for what you get, which is very good service.