Apex Plumbing, Heating and Air Pros

Terrible operation. Charged $550 for 'leak detection' estimate, did not apply to repair, attempted to charge over $8,500 for a drain stack that should cost under a third that. They are now on my 'never use' list. Did not clean up, poor communications and workmanship on cutouts for estimate.

After two no shows, the person they sent was not honest about the work that needed done and gave a ridiculously high estimate after telling me I was getting a “veteran discount” As soon as I said something about getting a 2nd quote he said he could probably give us a better deal. Huge red flag. I should have gotten the "better deal" to start with. Also when the 2nd plumber came out and inspected our sewer line they said it wasn't even something that I should be worried about. According to their camera and inspection things don't warrant needing to line the pipes at this time. I definitely would not recommend this company to anyone.

They fixed the problem professionally

Great service, very responsive that day and pulled strings to get our water and septic fixed within 24 hours.

Very well...they did everything correctly

The appointment process was fine. Plumber was punctual. The price was not justified nor explained other than "we can't do 15 minutes of work for $200". The cost of the job to replace the fixture and put a shutoff valve was quoted at $521.00. This is $50 in materials and an hour or less of work. There was no issue with access to the inside or outside. The inside access is typical and in the unfinished part of the basement. I turned down the quote and have called to talk to the company management to understand how this could be this costly and have not received a call back. It seems that pricing is based on what they think you will pay based on where you live or other reasons and not the typical markup and labor model. Be aware and warned. The impact on me was changing my whole day around and the wasted time. Not to mention asking other plumber to not respond due to APEX being the first.

On time and on budget. Excellent knowledgeable service technician. I highly recommend.

Fast, clean work. Friendly, knowledgeable crew.

Awesome job. Jimmy, Andi, Logan, Shannon, Bob and the rest of the team did an incredible job. In one day, they removed and replaced my 100+ year old sewer stack, connected to city sewer, corrected poor old DIY plumbing jobs (pre-dated me) and replaced the main city water line. The hydrovav was fast, clean (I taped over my windows, but didn't need it in the end) and didn't rip up my whole yard. And it was so quick on the supply side that I didn't even know they were nearly done. All of this was done in one day, the inspector was out promptly and everything was great. Was it pricy - yes, but it was a fair cost and the work was great. 100% will use them again (new water heater on deck).

Service was courteous and job was completed to satisfaction. Only reason I will not hire again is that the on-site quote was literally double (>$500) of competitor prices which I hired in the recent past for the same job. This was a for a non-emergency, but I decided to go through with the payment to complete the job as my basement was becoming a mess. I also received calls from other credible sites on Angie's List later in the day quoting $275!

Apex Plumbing was great to work with and we will definitely use them again. We had booked a late afternoon appointment, but Apex called around 9:30am and said they could be at our house within the next 40 minutes. The plumber who did our job was Nick Colegrove. He was pleasant, informative, and he did a great job installing the faucet which turned out to be a bigger job than we had anticipated. And the cost was less expensive than other plumbing companies. Thanks so much Apex and Nick!

Showed up when promised, very thorough in inspection and work

Excellent. Chase was a true professional and responded to our questions in an honest manner.

Our plumber was beyond professional. Listened to my concerns. Very happy

The job went well! I really liked the plumber who came to perform the job.

There was a very slight leak in the gas line running to the furnace at the shut off valve. Apex was able to schedule a visit in a reasonable timeframe. They were very professional, explained the work and expense, and worked quickly, resolving the issue.

Replace two sink plungers in my bathroom. I should have gotten a second opinion. Instead of repairing, I replaced with a pop up plungers. I got one price… no break down on parts and labor. Would not give me a break down. I felt the price was very high. I should have gotten a second opinion. Would not recommend, even though the repairman were polite and professional. The cost was $600.

We did not use apex plumbing for this service. They may have been subcontracted but we did not directly work with them.

I was not inclined to leave a review, as we had a pretty negative experience. I am writing this because the company used Angi's platform to request a review. We had a leaky shower valve component that needed to be replaced. The particular part needed was not available (due to issues with the manufacturer), but that was not explained up front by the technician. Instead, the part was replaced with a component that did not fit properly, causing the shower valve to not fit properly in the shower. When we contacted Apex to rectify this, we received a call from the technician, and the interaction was very unpleasant. Fortunately, the manager and customer service employees worked with us, and we received a refund for the original job. Unfortunately, by that point we were already certain we needed to have another plumbing company replace the entire valve, a more expensive job but the job that should have been recommended by Apex's technician. As such we can't recommend Apex to others.

Very thorough and knowledgeable. Did great work. Would definitely hire again!

It went well, they were upfront with the cost. And installed my toilet well. I will hire again

They were very efficient. The job was completed quickly with care taken to only cut drywall where it was absolutely necessary. They stuck right to the quote as well. Very pleased.

They never showed up and never called to say they weren’t coming. Horrible company with horrible customer service

They came out immediately. Claimed they could not get the part need for several weeks. I was able to purchase the part from the City with one phone call and have install by another plummer within days for less than half the cost quoted

Initial install completely botched Had to come out and do it again I had to keep calling to get things scheduled and done nothing proactive on their end. Didn’t take a penny off the over 4K of work even with all their screw ups. Will never use them again.