Get matched with top closet pros in Hereford, AZ

"4 MONTHS LATER AND MY SHOWER IS STILL NOT DONE! How long does it take to build a shower??? Has 3 different names for his business. Advertising that he can tile a shower but does not employ a tile layer. Gives you deadlines that work will be completed and does not meet them. Tells you he will be at your house and never shows up. Sends his crew 2 days out of every 7. Ask's for 60% down payment and then will ask for more money before job is completed. Told me multiple times that he was bringing counter tops from Tucson then would show up empty handed, then told me the company has stopped returning his phone calls. His crew does sloppy work however he never checks on them from day to day. 3 months my side yard was left a huge mess; cigarette butts dropped by his crew, cut tile, wet cement, dry wall leaning against my house, tools, trash. Had to completely rip out the first shower that was built because of sloppy workmanship and leaking floor. Save yourself nightmares and headaches....DONT USE THIS CONTRACTOR! He is dishonest, does not meet deadlines, his workmanship is below standard. ROC, BBB had to get involved for resolutions."

"Think of Mr. Fix-It personnel as jacks of all trades and possible masters of some. Recommend you check on/ask about the background of the person set to estimate your job and on the experience of the personnel that will be sent to do your job. You also need to be there when they start a job to ensure the personnel know what needs to be done, and at least when they supposedly complete it to ensure the job was properly completed. I had multiple jobs done and I discovered the estimator for all of the jobs was a painter. He provided knowledgeable answers to my paint related job but could not do that for the other types of jobs (e.g., stuccoing over wood, new flat roof covering, facia replacement). The estimates were not as detailed as they should have been, and I wonder how the estimator came up with the cost for the job. When the personnel doing the job arrived, I had to explain what to do due to the lack of detail – the estimator was not there, so no oversight continuity. In one case, a stuccoing job, the person sent to do the job said it could not be done the way I wanted, so we had to negotiate what he would do. There was no mention of adjusting the amount I paid at any time even though the actual work done was easier. As for the personnel sent to do the various jobs, I discovered most of them had no or limited experience doing the type of job they were sent to complete – in fairness, the painting related personnel were professional. In the case of my flat roof, part of it had to be subsequently redone properly by a qualified roofing contractor once I discovered water had seeped under the new roofing material applied. I learned the Mr. Fix-it personnel that did the roofing job had worked elsewhere for a year or two with no or little formal training. Would you want personnel that did not know what they were doing try to fix a job they did wrong? I asked for a partial reimbursement for the roofing job and the Mr. Fix-It owner did not agree to this compromise. Other examples of personnel issues showing a lack of experience and/or training involve improperly hanging ornamental shutters and not properly completing and cleaning up after a facia replacement job. In both cases I had to point out the issues, as no one in Mr. Fit-It management checked their personnel’s work. Someone did come out and address the issues I raised, but why should this have been done in the first case? Again, I recommend you think of Mr. Fix-It personnel as jacks of all trades and possible masters of some, then take all the precautions I suggested."

"They did a great job"