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"Need to replace appliance"

"The technician was quick to visit and did a full inspection of my appliance. He followed up with a quote to repair the unit. I am most likely going to replace the unit instead."

"He looked at our Samsung fridge. It was $700 for the part, and he does not repair that type of refrigerator."

"Received exceptional service from Sutton and Son’s from the 1st phone call. When no other plumber was available on a Saturday to address a leak in our home Sky answered the call. We truly appreciated his knowledge, professionalism, and being flexible in a time of need. I highly recommend Sutton and Son’s! If you are looking for a go to plumber that provides you with a peace of mind do yourself a favor and give Sutton and Son’s a call."

"Kevin is the most amazing, professional handymen. incredibly knowledgeable about his work, has a techniques that makes his job easier & still gentle, he is a very kind and non judgmental professional. He has helped me to understand with other major & minor repairs around the house, i was highly satisfied with his proficiency of work, and when asked, he educated with all concerns. Just knowing I choose excellent hands. Expert even with fixing the none electric and electric gadgets as well, He is the best and outstanding person. I found my 2go pro!!! Thank you!!!"

"Great. They were a really great help"

"Only giving 2 stars due to promptness of arrival. My 3 y/o Bosch dishwasher developed a leak resulting in an error and the unit not working as designed. I contacted JB Appliance and they were able to come to my house the same day which was great! The tech arrived on time and was very professional while he was in my home. He took all of 10-15 minutes to diagnose that my dishwasher had a leaking tank. He quickly buttoned everything up and said I would receive a quote to repair in the next day or two. I actually received the quote the same day to the tune of $520(ish) for parts and labor. I then looked up the part to see how much they were marking it up which wasn't that bad. The bad part of this situation when I was searching for the part I came across MANY reviews of the Bosch dishwasher of people who had the exact same issue (cracked plastic nut). They also talked about what the actual issue was. After reading this I decided to buy the part that Bosch upgraded to due to the consistent problem. Part was approximately $9 + shipping. I emailed the rep who sent the quote asking for half of my $120 diagnosis trip fee back because the issue was not correctly diagnosed. I was essentially told no with some not true excuse as to why their recommendation was correct. So I went from a quote of $520(ish) + the $120 already spent to what I actually paid for the repair (approx. $10). Do not recommend because of shady business practices."

"called Woodland Repair to fix our Whirlpool washing machine. I had already looked up the error code but Sunny did not seem to be familiar with the process. He was able to repair the machine on the second visit. The true problem arose when we were talking to Sunny about our GE Monogram gas stove that was really hard to clean. Sunny told me that I could remove the drip pans on the stove by removing the bolt that held the gas line on the burner. He made is seem like this would be a routine endeavor. He explained it all to me and then he left our home. I removed five of the six bolts but on the last one, the gas line either bent or broke. We called Woodland back to ask them what to do. After several days Sunny came back out to the house but did not know how to fix the problem. After several calls to get some help. They sent another technician out. He said he had to order a part but never called or came back. After several calls to their office, we contacted an authorized GE repair service. He said that stove is not meant to be taken apart by the consumer and we never should have been told to take it apart. We have lived with this hard to clean stove for 15 years. We would NEVER have tried to take it apart if we had not been directed by a service "professional" The authorized GE service rep indicated that parts are not available to repair the stove and that it is not really a repairable issue anyway. This 15 year old stove was originally over $10,000. We are left with a six burner stove that only has four working burners. Woodland appliance has offered no solution nor have they offered us any compensation for their very bad advice. I would not use this service unless you were absolutely positive they knew what the issue was and exactly how to repair it."