Get matched with top heating and air conditioning pros in Westover, WV

"They did show up in a timely manner but the only real work was done by my spouse, she was asked to look up the error code on our computer and they did read it but only told her what we had already wrote down for them. She was told it needed a main board at a cost of $600+or- plus labor, she asked them to provide a part number if possible and she was told they would look it up and she could call to get it and she did so the following day. No number and the person she spoke to had no idea what she was asking for. My spouse was told they would call back with the info and they never did. I worked many year ago with ac/hvac but have no means to diagnose modern mini split units but I did look at the mother board and found a schematic in plain view under the top of the unit, they had this off as well. It showed three fuses which are simple to test with a multi-meter and I did so and found a bad fuse replaced it and the unit works as new! No I would not recomend them at least for this type of unit, sorry but $93 for a service call would be fine if they just checked a fuse or two but that aparently isn't done anymore and no return call? Not doing business with them again. PS I work days and could not be home for the service call but my spouse is very intelligent so I trust she knew exactly what happened and acted kindly with an open mind and had it cost $93 for service and a .75 cent fuse I would have been fine but that did not happen."

"Our experience was nothing short of exceptional. They were punctual, professional and friendly. We will definitely be contacting them for anything we need in the future."

"I frequently used Graham Simon in the past; something has changed. Even the process of making an appointment was cumbersome, impersonal, and inconsiderate. I made an appointment for first thing in the morning. After waiting for two hours, they were a no show, with no contact regarding estimated time of arrival or reason for delay, despite two phone calls to the office. I won't use them again."

"AC wasn’t blowing air."

"Carrier Greenspeed installed. A/C worked fine. Install was 2012 and every winter, outside unit moans and clunks so loud its a nuisance to the neighbors and the coils freeze up (see pic) although there's supposed to be an auto-defrost. Bri-ton had to be called often. They would come out, punch some buttons on thermostat and never solve the problem. Got sick of them being in my home after a while. The last time they came out to tinker they never followed up with us. I think they just wanted to wash their hands of the problem. Not to mention they had to upgrade the breaker box and then blatantly mislabeled most of the breakers. I had to trace down all the circuits to re-label. I opened one of the electrical junction boxes they used and a wire nut fell off all the ground wires. When informed of these issues, the worker cavalierly said, "Oh yeah, we were getting pretty tired that evening." Baseboards were butchered (see pic) , ceiling drywall overcut. (See pic) This company has replaced their Carrier sign with a Trane sign. Wondering if that was out of choice or necessity. An 'authorized Carrier installer came to the house and pointed out numerous mistakes that were made: low clearance above outside unit and installed too close to house, noise dampener not installed on level. Believe it or not, I actually got references before hiring, I guess these days you cant be too sure. I consider myself an honest person and I would not be able to sleep nights if I knew I did this kind of thing to another human being."