Get matched with top residential design pros in Hometown, WV

"Through Angi, I requested a quote to change the carpets on my 3rd level to hardwood floors. Kelvin responded quickly and gave me an estimate to change all of the hardwood from carpet and added some work to the kitchen floor. The day of the project he said I would need to pay more money to change all the floors to hardwood on the 3rd level and charged me $500 for the work even though it was already included in the work scope. He left the floors behind the stove and refrigerator in the kitchen a complete mess and didn’t inform me that holes were left in the floor. The floor looked ten times before the work that was done leaving me wondering about the qualifications of his staff because what professional would do that and purposely hid bad work behind the appliances."

"Second Nature Home Improvement did a fantastic job for us. Owner Tommy Jones is extremely knowledgeable on all things painting and remodeling. His crew arrived right on time and got right to work. They painted all the baseboards, door facings, some walls, bedroom closets, and also repaired drywall and cracks in the walls. They covered all my furniture and cleaned up after they completed the work! They knew I had a timeline and worked hard to finish early! Such a nice and respectable crew. I highly recommend Second Nature Home Improvement!"

"They were late first day. General boss was here he never came in or was telling us what was going on when the guys arrived. Guys showed up really had no clue except for a sheet a paper with little information. They area the guys were going to work on would create huge dust I warned then earlier it would be overwhelming worse than drywall. The equipment did not even have a bag to filter fine dust so it just sprayed everywhere. Im not talking light really heavy dust everywhere. Chad refused to supply dumpster even though was on his bid paper when confronted about it he backed out of the contract. House in complete mess an everything just backed out an quit."

"A BUNCH OF SCAMMERS BEWARE!!! LIAR AND THIEFS I’ve had nothing but bad experiences with this company NICK the one who promised me stuff on my set of blueprints the company never did and when I told them they never held up to their agreement I was supposed to get a full set of big prints now they want to charge me extra 500 to send them when I can get it way cheaper are you ridiculous I’ve all ready paid 7000 and that I never got quoted I was quoted 4000 and then they hit me an extra 3000 grand nothing but headaches and problems with them no communication or nothing and all I got was a bunch of lies and broken promises and never knew who I was gonna speak to the next time I called my project kept getting handed off I’m hoping when I take these to my county they don’t laugh at me AND IM TALKING TO A LAWYER"

"I want to start out by saying I took a lot of time, thought & consideration in writing this review. At first, I was impressed with Brian (Voiers Home Services), he appeared to be a straight up honest, honorable, and good God loving man. I initially hired Voiers Home Services to install a large bay window, 10+ very expensive knotty pine solid core doors/with jambs and a new over the range Microwave. - He and his crew (at that time) of four others came out to install the new large bay window, 10+ very expensive knotty pine solid core doors and a new over the range Microwave. - He had his main and best two guys (at that time, one of them quit less than week later) concentrate on the bay window and that turned out decent, other than they never completed the job, and it remains unfinished even though I foolishly paid Brian in full for the bay window install. - He had a very new employee (who was being trained on the job and not very skilled or experienced) work with his other less skilled and experienced guy (who he literally later told me was extremely lazy and disappointing to him) to do most of the doors. _ To start, the morning they started the doors, before they even started, I explained to them that I had new and very different hardware for my new doors than what was installed in the previous being removed doors/jambs and showed them where that hardware was and stressed this, so they didn’t drill and bore the wrong templates/holes on these very expensive doors. Unfortunately, Brian's guys ignored/forgot this and used the old hardware on the new doors and drilled and bored them all wrong, which now will forever be an eye sore and also made the doors structurally weaker. - In addition, most of the doors were not hung/shimmed correctly and do not close or open correctly. I showed Brian and his main guy how bad the doors were installed, and also reminded him that we agreed that several of the doors would have a second bore hole drilled and he said he would have them all fixed and the second bore holes drilled, but he never returned and did them and he and his crew kept putting it off when they were at my home for five days straight (see reasons for this below), even though I foolishly had already paid Brian in full for all the knotty pine doors. - It should also be noted that this new not very skilled or experienced employee I mentioned above and below, only worked for Brian for a short time, because the guys parole officer forced him to move back the state of Florida. Brian potentially allowed a house robber and criminal come in to my home and business. Would you be okay with that? Google Elizabeth Ann Smart. - The microwave works and appears fine, but he had the above mentioned not very skilled or experienced kid do the complete install and he didn’t do a good job with the cabinet above the microwave. I also showed Brian and his main guy this and said he would have that fixed as well, but he never returned and fixed that either, even though I had already foolishly paid Brian in full for the microwave as well. He also said it would be really hard to use the old vent system where the microwave was installed and had them install it ventless, which I now wonder if was true, or just Brian trying to avoid having his kid do the install correctly. - Prior to realizing I had made a mistake in hiring Brian, I also hired him to install a new very expensive front door with sidelights, a new very expensive back French door, two new very expensive, triple pane, Krypton gas filled windows, and small overhang roofs over: Both the two new windows, the bay window, and the French door. - The installation of the new very expensive front door with sidelights wasn’t the best and the door isn't even level. Also, when they installed it, they had to cut out a portion of my home to make the door fit and this required moving a light switch (this was all very much expected), Brian decided to not take the 15 to 20 minutes to remove the calking that held the electrical wire for the light switch in the addict and just drilled a hole through my home's framing and strung the electrical wire back up to the addict through it. Which created a massive amount of work for me as the wires were now near the front of the house and due to my roof slanting pattern made it very difficult to get to the wire with almost no space or extra wire to work with. I explained this to Brian, and he said he would have his guys take care of it, but even though he and his crew spent a complete straight week at my house, they never did, and they just kept telling me they would do it later in the week. Eventually Brian admitted to me that he had no intention of sending his guys to the addict to correct his horrible decision and he instructed his guys to just keep putting it off and lie to me. Had Brian not been lazy and not made such a horrible decision and just taken the time to remove the calking and then pull the wire out from the addict, I would have had 10+ feet of wire to work with instead of less than a foot. The fact that Brian instructed his crew to not fix this issue and to lie to me is evidence of his dishonesty. - In addition, when he quoted me for this specific door install, it was agreed the cost included moving my living room closet door over several feet and installing the new sheetrock, but not taping and/or mudding it. He even picked up and charged me for two large sheets of sheetrock to do this. But they never installed the sheetrock and after the fact, Brian said the cost did not include that (during our very last conversation). I foolishly did everything with Brian via handshakes and verbal agreements, and always paid him in full prior to each job being 100% completed so I sadly am shafted on that one for sure. - When it came to French door, not only was it installed poorly, Brian and his guys left a massive, large mess on my back porch and multiple contractor trash bags. It literally took me 4+ hours to clean up after them for just the back deck project and several more hours for the mess and contractor trash bags they left out in the front of my home just from the front door, two new windows and roof overhangs. They had done a decent job cleaning up after the initial bay window install, but for everything else when they came back out for the one complete week, they didn’t clean up at all and trashed my home inside and out. - To be honest I am not even sure they did a good job installing the two new very expensive, triple pane, Krypton gas filled windows and plan to have whoever I hire next, look them over and let me know. - As far as the above mentioned four small roof overhangs, I had them install, they did a pretty poor job on them all. For one, they don’t all look the same. Secondly, they didn’t install the very expensive copper penny roofing, I purchased the same or similar on any of the four overhangs. I showed Brian how his guys installed the side copper penny materials/roofing and how they left massive openings that will and are already only after a few warm days being used for hornets/bees nests and asked that he have them re-do the sides, even if it meant I had to spend several more hundreds of dollars on the copper penny materials/roofing/sides because there was no way to re-use what they installed incorrectly. Brian strongly refused and said that is how he and his guys install metal siding/roofs/etc (thank Jesus, I didn’t hire them as I was considering, to install a completely new metal roof, because if they cannot install small overhang roofs correctly, there is no way they would do a good and professional job on a complete roof install). - In addition to how poorly they installed the four small overhang roofs, I noticed they used very old, used, and weathered wood on two of them, which made no sense to me. Because I provided the bulk of the materials for most of the work/jobs they did, and I had purchased new pressure treated lumber for all four of the overhang roofs so why did Brian’s main guy not use that wood and went with very old and weathered wood instead? It made no sense at all, and Brian’s main guy was very insulted"

"Mike did great."

"Honest, friendly, and honored the bids as written. Quality was good and communication was always friendly and fair, even when there were issues to work out."

"We STRONGLY suggest that people consider other companies for a bath remodel. Our 3-MONTH experience was very stressful. The medicine cabinet was installed too low and we were treated like we were trying to rip them off when we asked for it to be fixed. The shower leaked badly and the tub leaked severely. When the tub was repaired it was placed against the wall and there is noise when getting in and out of the tub. Rylynn refuses to deal with it. The Rylynn rep does not use the word ?sorry.?"

"They were here on time as promised, and clean up was exceptional."

"Our 20 day kitchen remodel ended up taking 6 months to be finally complete. Here is a list of just some of the things that were horrible about this whole experience. *used one of our bathrooms as their own personal one and work space and left it filthy. *did not put anything down on the 50 year old hardwood floors and ruined them to the point that they will have to be sanded and refinished *when we asked for all of the grout that was on the backsplash tiles to be cleaned- the owner said that I wanted them to go through it with a fine tooth comb. No I just wanted the grey grout off the white tiles. *when we asked that the nicks that they had made on the blue cabinets be fixed they replied that this was ridiculous as blue cabinets would show things *we asked for the painter to put 2 coats on and when he came back he only touched up *we had to ask them to clean the new tile and remove the paint and grout that had been left on it *the original thresholds they put down were pieces together and did not even match, we had to ask for that to be replaced *they took chunks of wood out of several places on our stair railing and banister *a new wall was put up and they left it with a gash and chunk missing *they left trash in our front yard *we had to ask them to straighten newly installed light switches and plates * they had to sand the bottom of a door that goes outside so that it would open over the new tile and left a 2 inch area where we then had a draft We will never use them again and would caution anyone about having them do work in your house."