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"Very professional, good workmanship."

"We had an incredible experience with Matrix Basements! From start to finish, the team was professional, communicative, and a pleasure to work with. The craftsmanship is top-notch—every detail was handled with care and precision. You can really see the quality in the finishes and overall design. What stood out most was the amazing team collaboration. Everyone involved worked seamlessly together to bring our vision to life, and the process was smooth and stress-free. If you're looking for a company that delivers beautiful results with expert craftsmanship and great service, Matrix Basements is the one to call. Highly recommend!"

"We had a bath redo. Took out the old tub and installed a walk-in shower with new fixtures. The result was finished in one day and everything was cleaned up and ready to go by days end. The installer was clean and neat and took care of all cleanup. We have used it for 4 months and very pleased. We also feel it was a safety upgrade as the walk in does not require a high step in and out and very comfortable. We would recommend this bath up grade."

"Awesome, Joe was a true professional and did exactly what he said he would do installing our LVP. He explained that he would use floor leveling and what we should expect since our sub floor was so unlevel. It turned out great! We plan on calling him for future projects."

"Our experience with CWE Renovations has been marked by a troubling lack of professionalism, accountability, and customer service. Despite having a comprehensive record of issues spanning nine pages, we will have to summarize the key points here to provide a clear picture of why we strongly advise against using this contractor. Project Timeline and Delays: We were initially given an estimated completion timeline of approximately 12 weeks for our basement renovation. Contrary to this, the project has now extended well beyond 18 weeks. We were assured on two separate occasions (6/27 and 7/11) that only two weeks of work remained. Unfortunately, scheduling has been disorganized, with no clear plan to ensure tasks are completed consecutively. For instance, the electrician's work remains pending with no definitive schedule, and the carpet installation, scheduled for August 19th, was delayed due to the contractor's failure to arrange for measurement until July 26th (despite us inquiring about this since 6/27). Communication and Accountability Issues: Our attempts to gather accurate information and resolve issues have gone ignored. We discovered discrepancies when we contacted Waste Management regarding the pickup of our bagsters, only to find no record of an order. Additionally, a metal rack has been left for 2.5 weeks in our driveway due to the contractor's failure to follow up with Home Depot immediately upon it being left behind by mistake. More concerning, we found that the electrician listed on our permit had no involvement with our project. Upon investigation, we learned that the permit was improperly filed under a business' name, and the electrician ,who worked for the business, was only working on our project as a side job, potentially jeopardizing their professional standing. Overall Experience: The most disappointing aspect has been the lack of communication and ownership. We are left with an incomplete basement and are now seeking a refund for the portions of the project that have not been completed as promised. Given these significant issues, we strongly recommend avoiding CWE Renovations for any renovation projects. Our experience underscores serious concerns regarding their reliability and commitment to customer satisfaction. Everything incomplete as 8/12 (18 weeks after the start date with a 12 week estimate): Electrician to finish outlets, lights, light switches, etc (no eta) â we paid for on 7/30 Carpet Installed (given a date of 8/19 which is completely unacceptable when we have been asking about this since 6/27) we paid for on 7/30 requesting this refunded since Carpet Installation Guy does not want to work with Dan and quoted us almost half to install Trim completed around stairs and in bathroom - Paid Metal Rack Removed from Doors (Offered to reach out myself since Dan doesn't seem to have any urgency in it) -Requesting Dan cover the cost to remove on 8/15 Garbage Removed (two bagsters) We paid for on 2/26 Door Installed over the breaker box Lien Waivers from Plumber, HVAC, Electrician Railing on the stairs (which we have made clear we do not want this in until carpet is installed so we can get our couch downstairs) Paid on 4/12 invoice"

"All of these 5 star reviews got dumped on the Angi page, dated 2/2024. All show shiny basements & what appears to be excellent work & reviews claiming excellent communication. It's how I came about the referral - as well as their Facebook ads. Not sure if they bit off more than they could chew, but communication has been awful if not non-existent. The home visit seemed great! But I had to email them for the quote afterwords. Then a visit to the showroom a month later was dirty, plant dirt lying around, no bathroom available to the customers, giant weeds outside of the building they purchased. If you're presenting yourself as professional contractors, appearance of a showroom where you host customers is a reflection of your work. I didn't hear from them in over 4 wks. I emailed & was met with an excuse & zero delivery of promise for final proposal. We are taking our business elsewhere. We just wasted 3 months for nothing."

"Gordon and his team were very professional! Gordon is very responsive and communicates the plan at every step without prompting."

"Excellent work. Took the time to make sure the job was done perfect. Cleaned up every day"