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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Super helpful"

"We are very happy with their over all performances. They are very deligent, responsible, positive attitude and excellent skillship. Our very old barn that needs a lot of work needs to be done but it looks very good like a new one now. Thank you Allen Property LLC."

"They were great. They had a great communication. They exceeded our expectations."

"Schyler arrived at the appointed time explained the the process and how the equipment worked. After he finished he walked me through the completed work. He had cleaned up all the leftover residue explaining if there was any further movement in the work there was a five year warranty and he would return to correct it at no additional cost."

"We were not pleased with our DaBella experience. Some things were done well (install, mostly) and other things poorly (sales, communication). The sales team talked a great game, agreeing with our choices and pointing out the fact that our choice of color (white) was extremely easy to procure, so no problem there. The time frame was tight as we were expecting guests for a week, but we were told it could be done based on the simplicity (2 adjacent baths with only new inserts to be installed) and the color choice. Well, it wasn?t done on time. We had to wait until our guests had come and gone and the holidays were over. There was no communication from DaBella regarding all this. We were told to expect a flurry of calls or texts, getting everything together for us. We did all the reaching out, getting little in reply. The sales person (David ***) pretty much disappeared after he set things up. The Project Manager (Sierra) did nothing until after the entire project was completed, asking us for payment. What was she managing? The installers were very fast and efficient, completing the work in one day. The contact for installation (Chance) reached out to us making sure that the time/day would work. The next day Sierra called, telling us to expect a call from the installers. Too late! Our only complaint with the installation was there was virtually no cleanup afterwards. They left a water key sticking up out of the shutoff valve in the front yard, and various pieces of trash in the street and driveway in front of the house. The bathrooms were also extremely dirty and dusty afterwards, so we had to clean up before we could use them. Bottom line: the install finally looks great but the sales promises and poor communication detracted from the experience. There was also a huge disconnect between the installers and the company. They were given the wrong address (sales staff) and had to call to find us the day of the install. They also did not include a specific shower fixture in both bathrooms that we asked for, because it was in the attachment to the contract. Thankfully, they did come back the next day and put those fixtures in. As a final insult, DaBella sent us a coupon code for a free bag of coffee from Black Rifle Coffee as a thank you for our business. It did not work, so no coffee, but no surprise either."

"Keep up the good work."

"The sales man offered me leveling and light of my foundation. The end result was my doors not being able to close, more cracking in my sheet rock on the walls and on the ceiling. The house is not level and now Iâ  m seeking options to fix this whole debacle. Ram Jack West is sales based, not service based. Please do research before you make a $30,000 to have hire a company to repair your foundation, working with them is one of my biggest lifetime regrets."

"Excellent job"

"Prompt, professional service. Gave me an honest appraisal of the condition of the system and guided me on needed repairs. True pro."