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"Great communication and thorough work. Would hire again."

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"I'd give them ZERO stars if I could. Their website says they service Jefferson County, Washington but they don't come to Jefferson County, Washington. I told them they should remove Jefferson County Washington from their website as this is false advertising. No telling what else they lie about."

"The worst customer service! First of all, I pay my membership monthly so that I can have someone come out and do my maintenance for both heat and AC. For the past year, I have been getting cancelled due to short staffing. So finally someone came out and looked at my furnace and was told that our blower wheel was dirty and needs to be clean. I was also told that the reason why it was so dirty was because we were using such thin filter, I told the tech that we were actually using a thicker one before but we were told by the previous tech not to use a thicker filter since it will make the furnace work hard. The tech also told me to call Mountlake location ask for discount for all that trouble. I have spoke to someone named Leslie (very sweet lady) about the potential discount and she was supposed to return my call after talking to a manager but never heard back. So, I called again later the day and someone name Gloria answered the phone and so I told her that I was just following up with the discount I was asking about and she straight up said "So why would we give you discount?" in a very rude tone. She was very unprofessional and a big Liar. She told me that they had no managers today but I told her that I was told earlier that the managers were just in a meeting and she was like well let me call the manager for you right now and I will give you a call."

"My problem is the invoice. It was changed to reflect an increase by $81.00 plus tax. The diagnostic was quoted to me as $139.00 plus tax on two different occasions. The additional $81.00 charge was to “test breaker” which is apparently not included as part of the diagnostic process. The technician turned the breaker switch on and off, that is all, with nothing connected to the breaker panel to make any reading. That is what cost $81.25. I was told by the technician I could pay by check. I have no checks, but, if I had given a check to the technician right then it would’ve been $139.00 plus tax. That’s the billing he showed on his tablet and what I signed for with NO indication of any additional costs. I understand additional costs but we’re supposed to be informed beforehand when there are or may be additional charges. That didn’t happen My heating definitely works now but I don’t have a clear understanding of what he did. I had already checked my breaker panel several times to make sure the switch was on when the problem started. He told me my thermostat in the living room might need to be replaced. Again the only “test” for the breaker panel was turning the switch off and on with nothing connected to give any sort of reading. He definitely tested the heaters using whatever gauge he connected to the heaters and told me they were old but getting sufficient power."

"I recommended AllRed to my mother, they told her that they would give her a 10% discount on the phone when she called. They only gave her a 5% discount, they also didn't provide any information about the system? No information was provided also about health of system or checkpoint system used; (PSI of freon, lubrication, filters, drain lines, etc) When I called up Allred and asked for them to provide the 10% discount like they promised they said they would, and she would see it on her Credit Card. A couple of weeks went by and nothing. I called again, they apologized and said they would follow up ensure that the service team sent the information to us and provided the discount and called me back directly. After another week, NOTHING! While the work was completed successfully. The communication and follow up of this company are terrible to say the least. I wouldn't recommend Allred to anyone, or trust them at all :-("

"showed up when promised and work completed to high standard."

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."