Air Masters Inc

I'd give them ZERO stars if I could. Their website says they service Jefferson County, Washington but they don't come to Jefferson County, Washington. I told them they should remove Jefferson County Washington from their website as this is false advertising. No telling what else they lie about.

The first technician determined the gas furnace is good and the air duct is the problem. After I checked the air ducts in my crawl space and found no problem, I called Air Masters on what I found and it sent service technician out again for free. This time the second tech said I have a plugged-up heat exchanger. I decided to replace the gas furnace instead and the problem fixed. So the only thing I know is my old furnace was bad.

The tech was polite and knowledgeable. Scheduling was easy and prompt. Highly recommend.

AirMasyers was fantastic. They did a great job very helpfully

Their service was quick, efficient and effective and less than I thought it would cost. We definitely recommend them to our friends.

Great! Always professional, courteous, prompt and excellent service. I've had a great experience with Air Masters for at least 13 years or more, as long as I've been a customer.

They sent a novice to repair a wall furnace. Never had worked on one, tore it apart, couldn't see prob. Said get a new one and left. Billed me $150.

It’s too long of a story, I tried talking to the company about my problem. But they weren’t interested in listening. I’d go elsewhere for service...

Excellent! !!!!! They were very professional. Definitely knew what they were doing.

Quote was middle of the road compared to competition, i checked 5 total contractors, but got their best unit so decent value. Workers were quick and friendly. My downside with them was when we did the quote and install everything seemed fine, but a couple days later (well after electrical was done and certified) i was called and informed that they would need to remove some emergency coils and breaker switch because my power box couldn't handle it after all. I made a request for a refund for the parts i paid for and were now being taken. I got no immediate response, this was just before summer. When my free season inspection came around, from winter into spring, i again asked for a refund. The mechanic made a call and the filter as well as a new sensor switch ( switch was needed because the unit stopped working when the seasons changed for some reason) were free as compensation in lue of refund. Took a while but was satisfied. That mechanic was friendly and competent too. I love the unit they installed and would give them a second chance, but might get my own inspection before signing off for work completion and payment.

Work was completed on time with a high standard of quality. I highly recommend!

We have been a customer of Air Masters Inc. for 11 years for our yearly maintenance on our heat pump/furnace. We moved into our new built house in 2008 with furnace problems. Air Master’s technician (his name was Walt) spent the time to sit and watch our furnace for over an hour troubleshooting the problem and then fixing it. We have always had great service with Air Masters, we highly recommend them.

Very well, they communicated thoroughly with us and completed the job as they said. We are very pleased with the overall job.

Excellent. Professional, friendly, courteous, knowledgeable, efficient. The installers were amazing and their work was top notch!

It was done professionally and quickly. Very satisfied with their service.

Great installation, on time, on budget and the system has saved us about $2400 per year in heating expense! Love this system, only wish we had done this years ago!

Everything was done to our satisfaction.

Everything went fine, they even came in a year later to make sure the system was still working well. Very happy with job performance.

Got estimate for to replace home forced air heater with new heat pump. Also needed to make change to over the stove vent work. The estimator would not return to the house for further review unless be paid him $200. We chose another provider in Tacoma.

They do a yearly inspection and filter cleaning of electric furnace and heat pump.n

Not only do they work on your system but also give useful tips on how to maintain it and what to look out for if it malfunctions.

Perfectly done with knowledgeable people ready to explain anything and everything to me.

They did an excellent job changing our furnace and heat pump at our old house.

Saving $600/yr on electric bill; 15 yr payback on furnace/heat pump install.

They are great and timely on getting appointments made and done. We also like how with any issue or maintenance we always have the same technician!!