Get matched with top window pros in Bainbridge Island, WA

"We had (7) windows replaced by TriState, (2) of them which were quite large. The relationship with the company was very professional and friendly from the very start, beginning with the bid process to the completion of the job. All of the staff was courteous, and took care to make sure we were happy with the results. I would recommend TriState to anyone."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"From their initial response to our RFP through conclusion of current-phase work, SFW's construction and paint professionals had the answers my association needed -- and had them when we needed them. When it became evident that scope of construction would have to expand, they worked with me to develop an effective revised project plan. They also provided the documentation I required in order to explain these changes to members of my association. More importantly, the work itself has been consistently outstanding. I look forward to re-engaging with them for the conclusion of this work."

"We had numerous jobs requiring a vast range of expertise. Charles had the knowledge and ability to deal with each separate issue in a carefully thought out, well planned and successful manner. The variety of work included; carpentry, rot repair, concrete work, water leak detection/repair and drywall repairs. Charles has a keep attention to detail and exhibits quality workmanship, particularly with woodworking and carpentry skills. He showed a desire to meet our expectations and made sure throughout the process we were satisfied with the results. We would definitely hire Candid Construction for future projects."

"My work is through insurance claim. When Domingo first bid for the work, he bid it low, but along the way, he will ask for more money. BEWARE!! Domingo will say he knows how to do everything, but in reality, he couldn't hook up a water heater, garbage disposal, bathroom sinks and all that works had to be sub-contracted. After $55k insurance payment, my house was finally finished a year later. My bank inspector came down for a FINAL inspection. After 5 minutes around the house, the first thing my inspector said was, THIS IS BELOW AVERAGE WORK, it suppose to look like a new house, but it isn't. Don't let him get away with it. If you need photo for proof of the work, please email me, sandra2288@yahoo.com. I am happy to share."

"Never contacted."