Tristate Roofing, Inc

We had (7) windows replaced by TriState, (2) of them which were quite large. The relationship with the company was very professional and friendly from the very start, beginning with the bid process to the completion of the job. All of the staff was courteous, and took care to make sure we were happy with the results. I would recommend TriState to anyone.

They were great. I'm glad they also do different types of roofs.

First the a representative came to my home and looked at my roof, measured and gave me a presentation of what products they had and recommended. Once I accepted, and gave them a small down payment, the scheduler called me and scheduled the job. They called ahead of time to let me know they were coming. They tore off the old roof and disposed of it on one day and replaced the tar paper with a superior underlayment. The second day the shingles were delivered and the new roof was put on. All the debris and mess was cleaned up each day. Approximately 2 days later someone came to inspect the roof and actually informed me that someone would be back to correct a couple minor things he thought were not done to the GAF standard. They came back and did the work I never would have even noticed. I'm confident my new roof will last a long time!

The whole process went absolutely perfect from start to finish.

Looks great. Spent great attention to detail. They did not do any damage to plants and cleaned up with great care when finished. The salesman gave informative information that helped us make an informative decision to go with TRISTATE ROOFING.

The crew was great and got it done in one day. wow Breath taking.

It was excellent. They were professional, polite, they got the job done in less than the projected time, and came out and gave free and time estimate.

Workers arrived on time and completed the job in less than the estimated time with minimal disruption of our day.

Crew was very professional. They removed the old roof, replaced plywood as needed, and installed the new GAF lifetime warranty roof in about 9 hours total. They also cleaned up after themselves. The new roof looks great!

Have had canvassers repeatedly ignore "No Solicitng" sign on house. They caught me outside one day, and since I had thought about getting bids for roof work, decided to schedule an estimate with them. Only to find out it wasn't an estimate they were interested in giving me, it was a 60-90 minute sales presentation. The person who showed up came in a car. No ladder, no interest in scoping the condition of the roof. Not prepared to inspect the job! Refused to give me a quote without sitting through their hard sell. I told them no thanks and they left without issue.

They came out two times. The first time they came out was for a quote. We explained our situation and that we were just out of a bankruptcy. We were waying our options to see if we could get financed. The other companies (about four) didn't think they'd be able to finance the roof. At first, this company said the same thing. 3 days later they called us and wanted to know how things went with the representative that came out. We explained the situation, and the person on the phone said it was not a problem, and that they could get us financed. They then came out again and we filled out the forms. We heard nothing more from them for over a week. We called and they said they were going to call us the next day. They guaranteed us that we were going to be approved, and then made no contact after that. They then sent an email out in reply to my email, that said that we were not approved. This was very unprofessional. They pulled our credit, and this negatively affects us. I do not recommend this company to anyone.

Everyone was very friendly and quick to get things done until the paperwork was signed and it was too late to back out. That is when they stopped communicating with us. I found miscalculations in the paperwork, the timetable they gave us was extended without a call, the office staff became rude, and the installation date kept getting moved because there was only one installer. My husband took time off work to be there, but due to multiple rescheduling he wasn't able to be there when the work was actually done. When we finally got our window order, there were a few things wrong. One of the windows wasn't ordered correctly, another was dented, and the installer had know idea about the things the salesman told us would happen. To get those things fixed, it took another 6 weeks with the same "miscommunications" that we had the first time. We ordered our windows in December and did not get the project finished until March. That was with a lot of calls and emails to the office staff, the installer, and finally a manager. I give the installers credit since it was freezing and windy, but I'm disappointed with some of the windows. Overall it was stressful and frustrating and did not turn out like I had hoped.

Despite having a No Soliciting sign on my door, I received a visit from a clean-cut young man from TriState Roofing. Even though I was interested in having my roof replaced, I knew it would be a big expense and, more than likely, way outside my budget. I had an estimate from one other roofer earlier in the year and declined his offer, primarily because his company had no financing options. I agreed to meet with some sales representatives the following day. They arrived on time and gave a detailed description of their company and what they could offer us. They presented us with three options along with estimates. I was a little turned off by the "Take it now or the offer is off the table" approach. If you are new to the whole business of hiring contractors, it's probably best to get other offers before meeting with TriState. What really sold me on their business was the ten-year financing option they offered. I agreed to go with the best package they offered, AND I AM GLAD THAT I DID! The shingles are beautiful and have a lifetime warranty. I also had them install new gutters and a ridge vent as well as installing ventilation from my bathroom fans to the roof (Yes, my fans were venting to the attic!). Samantha in the office was terrific. The installers arrived on time both days and did a professional job, always making sure to clean up after they were done. I do have to reinstall my satellite dish, but DirecTV only charges $50 to do that, so don't let that issue worry you. In the end, I am very happy with the way my roof looks. I'm sure our next windstorm will put it to the test. My old roof, which had the cheap three-tab shingles, would always lose shingles in even a mild windstorm. Yes, it was expensive, but adding an extra $400 a month to my payment, I can knock the debt out in 3.5 years. I no longer have to worry about my roof. I'm happy!

The salesman came out immediately to give me a quote, which was nice. He was pleasant and professional. I thought it was great that he started out by explaining what to look for in a contractor, how to checking licenses and insurance, etc. The salesman then asked me to pick a product to quote before going over the types of roofing systems/products he had to offer in comparison to what I needed. He was at my house for about 2 hours, which I thought was a bit long. The first quote was on an IKO system with a roof line vent, extra flashing, etc. The price was over $21,000!!! (I own an 1100 sq ft rambler). I asked about the basic roofing system and he quoted me $14,700!!! I told him I would think about it and sent him on his way. Then I started getting an overwhelming number of phone calls pressuring me to purchase the roof and offering significant discounts if I did this or that so I asked them to remove me from their contact list. Later, after getting other bids, I found out the cost of the same IKO system with the same options should only cost me a third of what they quoted me and the average cost of a basic roof was less than half of what they quoted me.

Quote was for their most affordable product. This was approximately three times the price of a competitor's quote. I will not be paying $16000.00 when I can get a quality roof for $5600.00

I'm going to be using them at the end of this month here about the 19th to put on a roof. The came out and they were very reluctant to give a more economically type of roofing. They were more interested in giving the Cadillac type of roofing. That's all well and good to put out a good quality product and that's what they want to do and wanna be known for that. It took a long time to finally negotiate down where we could come to a fair agreement and I still think that the price they charge is really, really outrageous but I guess that's the best I would do.

Summary: The salesman was a vacuum cleaner salesman type of person. "Here is the price. I can make a special discount for you if you sign up today. Paying with a credit card, I have to charge an extra 4%. Here is your three business days to cancel paperwork." The workers were subpar, even though extremely courteous and industrious. I could not communicate my concerns to them, and could not understand their replies. The job they did was average. They did not clean the sawdust off the paper after making the patch sheets before shingling over it. The paper was cut to make the patches, rather than patch first, then paper in a continuous manner. The shingling appears to have been rushed, not consistently and carefully lined up. The satellite dish is a big stumbling block for me, the salesman had been quite clear that the crew would take it down and put it back with 100% success, yet it was not put back by the crew. And the gutter crew gets below average marks for a sloppy installation. Again, this looked like a hurry up job. I payed a premium price and received average to below average service. After the first two calls to the office I could hear the girl grumbling in the background. She remained polite and receptive, though. I just expected to get what I paid for, and certainly did not get it. The final note is that the salesman insisted that hte company was GREEN, and recycled everything. Yet I find out from the foreman as he is leaving that the trailer was going to be emptied at the dump. So, Sales == misrepresentation and overcharging. GET estimates *before* considering entertaining a salesman from Tristate. Tristate's price will be at least double any competitors for exactly the same level of service. Details: The driveway was clear, as requested, and a trailer that blocked the (double) driveway was dropped on 7/1, when the roofers were expected to arrive. Later I was advised by phone that the roofers would be delayed four hours because of the hot day, Saturday and Sunday. I had to make a call at 1:30 PM to find out that they would not be arriving that day, but would start at 8:00 AM 7/2. On 7/2 they arrived at 10:00 AM and tore the roofing off, disposing of everything in the trailer. The foreman introduced himself before the crew arrived, and left, to return much later that day. The turbine vents that were removed had left two foot diameter holes in the sheeting, and I was concerned that they would shingle over them. No one in the crew spoke more than a few words of English, and to my horror the foreman was no better. The crew laid paper hastily, and it went over the two foot diameter holes. One of the crew actually stepped into one of the holes while laying paper, the next line up. I spoke with the foreman, and I don't know if either of us made our points clear. On 7/3 the crew was due at 7:00 AM, but arrived at 8:30 AM. The roof extension crew arrived at 9:00 AM, and the boss there understood my concerns about the opennings in the sheeting. He made a call to the main office to straighten out any misunderstandings. In the meantime shingles are going onto the roof at a blistering pace. When the shingling was near the first of the opennings a section of the sheeting containing the hole was removed and replaced with a small patch sheet. The crew doing the roof extension removed the satellite dish. As they were leaving (roof extension completed) I asked about the reinstallation of the dish, and was told the roofing crew would do it, they had been given all of the information. The roofing crew finished laying shingles and were leaving, and asking me to sign off on the job, which I would not do because the peak still needed eight feet of finish work, and the dish was not reinstalled. The finisher arrived and finished the peak, and again asked me to sign off, and denied that he had any responsibility to reinstall the dish. I phoned the office and confirmed that they would hire the satellite company to reinstall the dish, and also confirmed that the gutter (subcontractor) would install the gutters ASAP. I received a call from the gutter company and was asked if Monday would be okay, and I asked if Friday, 7/5 was available, since I had to be home to supervise the dogs. Arrangements were made to hang gutters on 7/5, and the paperwork and final payment were provided to the finisher. The satellite company's installer came and reinstalled my dish satisfactorily. I have not been able to confirm that the roofer has paid the satellite bill, yet. On 7/5 the gutter crew arrived when expected, and contrary to what I was told, they were a subcontractor, not direct employees of Tristate. They did a fine job planning and fabricating the gutters. The flaw is how they installed, there are missing screw in the hangers, and at least one screw caught the flashing causing a lift of the flashing under the roof, creating a depression that could have gathered water and caused a leak, if not corrected.

A salesman came by and inspected our roof and tried to sell us on an all new roof and new flashing for approximated $16,000 dollars. We said no, too expensive. A few days later and man called and said he thought he could fix the roof for around $8000. He came by and said what needed repairing (not the flashing) and that it would save money to not remove the old roof. So we said yes. They were from the same company. He said he could offer us a good price because it was winter and the company liked to keep the experienced roofers employed in the off season. There were roofers who finished the job and cleaned up everything in 2 days. We got some pretty tough shingles and a good warranty on the work and shingles.

They were not our favorites and I do not think that we would use them again. They were competent with our window but not with our doors. The door installation took a long time. The windows and the door did not arrive on time. It was like a week later than when they said they would be installed. I think the price was on the high end and the quality of the materials was fine. They were pretty slow. They were on time. I would not use them again.

Mike Eriksson was prompt and thoroughly knowledgeable on TriState's products and installation. He was firm but not pushy, but required that I sign that day to get their special financing which was one year with no payments. I signed and then decided that I should look at alternatives. I rescinded the agreement by fax and voice mail in one day (3 days were allowed to rescind the agreement). I went to Angie's List and got an estimate from Sound Roofing. I also got an estimate from Allen Roofing - who had done an excellent job on my neighbor's roof. The Sound roofing and Allen Roofing estimates were the same and were each $15,000 less than TriState. Each of these companies also said that I would probably need additional plywood on my roof that would add to the original estimate. This was based on their evaluation of my existing roof. I chose Sound Roofing based on the scores that were in his profile on Angie's List. I truly believe that Allen Roofing would have also provided the same quality service. I had Sound Roofing replace my existing roof. They were fast and professional and thoroughly cleaned up all debris. The next day I had new gutters installed - the service was the same - fast and professional. They are now going to come back and add gutter cleanouts to my down spouts.

The phone call went horribly. At the time my husband was deployed. I don't like to advertise that I'm a single mom of two in a big house all alone. The man on the phone kept pushing and said that "the man of the house" must be present during time of consultation. I insisted that "the man of the house" was fine with my presence. They assured me it was company policy. I feel they need to rethink the way they deal with customers and rethink their policy in regard to "the man of the house."

They were on time. They were within the same price range as everybody else. They stuck with the quote. They were fine. The second day that they were going to install the roof, it snowed and they wanted to come anyway. They already had ripped off and they were starting the next day. They wanted to come and I said no as it was snowing. They respected my wishes, but I had asked for that because they were going to do it anyway and I wasn't happy with that as it could be dangerous. Otherwise, everything they did was fine. I was really happy with them.

Their quote was $2500 higher than the other company I received. When I called to tell him that I had a lower quote and would not be moving forward, he said he can work with the price to lower it. I declined and said he should have gave me his best quote first. I don't like the way they do business.

I spoke with the lady on the phone to set up an appointment to get a re-roof. She seemed very confused and told me they do not sell materials to private individuals and that they only did complete roofing jobs. Why would I be asking for a re-roof quote if I wanted to buy only materials. Regardless, we agreed upon a time and she said the sales man would arrive exactly ON TIME. He showed up a half hour early, in the middle of us eating dinner. He was at hour house and a little over an hour, and spent the majority of the time trash talking their competition as well as and I quote "cheap uninsured Mexian roofers". He seemed to know nothing about my house, he based his quote off of google maps not actually looking at my house. He claimed my roof square footage was twice times what my house was, when I ask why he said its due to overhangs and waste, I said my house does not have overhangs and he then changed the subject. He then offered me 20% off and a $800 credit since I did not need their "free" gutters. Looking at the quote it was based off of a total roof square footage of 17 squares, funny because my other quotes all were for 12 so why was theirs so much higher... oh yeah, its the overhangs I dont have? I was told the price and just about passed out, but it was my first roof quote ever so maybe it was normal. He said if I did not sign a agreement I would loose my discounts for good, I should of known that was a bad sign but again I am new to this so signed the papers which I could back out of within 3 days. Two days later I drove to their office to hand over the cancel papers. The guy I spoke with in there was highly irritated I was canceling trying everything possible to get me to change my mind going as far as making up stories that I should I dropped off a check at their office already already and that I shouldn't be backing out of a contract I signed. Finally I got him to sign off that I didnt want it and his parting words were that I was going to get sued by whomever worked on my house because they wont have Land I insurance. I then joined AL, only to see the sales rep lied to me when he told me they had a A+ rating on here, and the BBB, both with ZERO complaints. Both of which are lies. Thanks to AL, I contacted several other companies and the quotes were about less than half the cost of what TriState wanted.

They were always on time. They kept the site clean. They cleaned up everyday. They were just very conscientious with the neighbors and everything, which was nice. They might have been a little more expensive than everyone else but I think it was worth it.