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"project not done yet"

"Stay away from this company. The sales guy will over promise, while the installer under delivers. Fascia board and flashing were incorrectly installed on my front porch, causing rain to drip between the back of the gutter and fascia. Then I was told, it's the best they could do. They also installed new gutters over rotted wood, after I asked both, the sales member, and the installer to replace the rotted section. I'll be correcting these issues on my own since the company refuses to stand behind their work."

"Overall results were great. Extremely happy with the end results of the project. Stairs demo, landing flooring replacement, guest bath complete remodel. Andy is very meticulous about how things come out, which reflects the pride he takes in his work. Would definitely recommend."

"I called them up to set up a bid to replace 4 doors. They came over, took measurements. I also had a possible fence install job ( shared price with the neighbor) that he said he could do. I made sure he had all my info. Seemed like a upbeat young man that I was possibly interested in giving a try if his bid was reasonable. Never heard back from them. I called back 3 different on 2 different phones to get a proposal update and all I got was voicemail. No return calls or emails. Bummer for them. Just bought my new house with multiple projects down the road to do. Poor follow through."

"Like all homeowners I did my 3 quote diligence to make sure I was getting the best bang for my buck. Interestingly enough, RROC was the only company that showed initiative to win my business. The other companies bids were equal in cost but for less quality/warranty or they just never showed up to do the bid. RROC Exteriors -specifically the owner Matt impressed me in so many ways! His approach to customer service is exactly what we all should want in a contractor- direct, caring and compassionate (no sugar coating fluff or hidden things in bids), top notch quality products offered, extensive explanation about the products and a follow-up that shows that he cares about the homeowner and the credibility of his company! When the crew came out to do the roof, they were punctual, respectful and very hard working! Even the office staff was respectful and helpful with changes to our start date (due to tsunami warnings here at the beach where I live). I absolutely would recommend that you give RROC Exteriors a chance to show you what it really looks like to take care of clients!"

"Amazing. Crew arrived on time, "isolated" the area of work with floor and wall coverings, worked steadily with no intrusion to me or my time, finished, cleaned up and asked for my opinion/approval. Excellent work, very professional and courteous. This project required some knowledge/expertise as it was being done on a 90 year old home and involved lathe and plaster and sheetrock both. Once complete, the only evidence they had been there was the ceiling patch was done! Would recommend them to any and all needing drywall work."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"Perfect job, reliable workers!"