Get matched with top chimney sweeps in Saxtons River, VT

"If you want to wait around all day, rescheduling plans and not getting the expected service, schedule with this company. BUT IF YOUR TIME IS IMPORTANT DON?T BOTHER. They are completely unreliable and unprofessional. 3 times in a week I was scheduled and then rescheduled for a chimney cleaning and inspection and 4 times they failed to show up!!! At least in the first 3 instances I received a text indicating they were not coming about 1 ½ hours into the scheduled timeframe and they would come later in the day or another day but the 4th time they didn?t show up or notify me they were not coming to do the job. When I called the office on Friday, 12/27 at 6:19 pm to find out when they would arrive, I was told they were done for the day. The employee, Lucas, had no answer as to why they didn?t show up or call to cancel. The supervisor, Stephanie, also had no idea why the technician didn?t show up or call. One would think that when they rescheduled me on 12/19 and again on 12/20 due to"

"Did the work in a timely manner. Showed how the work was done and why it was done that way. I can give you a better evaluation of the project in 10 years. All in all I was satisfied"

"Excellent customer service from start to finish. Excellent competent workers. Love my new roof."

"Scheduling an appointment was a very frustrating endeavor. First, I tried to schedule using their online appointment request form, but never heard back. A week later, I called (and like every other time I called) had to leave a voicemail message asking for a call back that day or I would be taking my business everywhere. I got a call back about an hour later from an annoyed woman who complained that she was too overworked and that's why nobody was getting back to me. I was then able to schedule an appointment for about 7 weeks out to have my pellet stove cleaned. The day prior to the cleaning a work conflict came up and there was a chance I needed to reschedule the appointment. I called and left a voicemail explaining that I needed to know how long the appointment would take and that if it took longer than 1.5 hours I would need to reschedule. I received no call back. I called the next day (the day of the appointment) first thing in the morning, and had to leave another message stating the same thing. I STILL never received a call back. The stove technician (Noah) called to let us know he was on his way that afternoon and was able to finish the cleaning on time. The stove was cleaned adequately and he was both pleasant and respectful. Bottom line: Good luck scheduling an appointment or communicating with this business on your own time table - there is just no way to get in touch with anyone until they choose to call you back. That being said, one they arrived they were able to do the job adequately without further issue."

"We ordered two propane stoves and were going to have them install them. But after getting a general note about going out of business got nothing in specific on our deposits or service we were expecting. I responded to this general email and got a response from Kyle saying get off my high horse and be patient. His wife Heidi did provide one of the stoves but we never got the other one. We are out the deposit of $1700 with no alternative to get a stove or get my money back on the deposit. As far as I am concerned they stole that money and are crooks. This guy Kyle was full of himself giving me a lecture via email about his high moral ethics in business and how he was a man of honor and good character. As as far as I am concerned he is full of s*** and now Sin Cal is permanently closed with no recourse to get my money back. I have hired a lawyer and will pursue legal means to get restitution or at the very least cost them money. This guy has other businesses and if you see him associated with any contractor or contracting businesses pull clear this guy is a crook."

"Never heard from this company so had done by another company. Not much use if they don't respond."

"Repeat customer who has been mistreated. Scheduled a pellet stove service appointment and had to wait a couple of months. The pellet stove was installed a few year prior by Armstrong. Stove was fully functional when tech arrived and when work was wrapped up the stove didn’t work. Tech on his way out mentioned the office would reach out to me with next steps. Dealing with single digits temperatures out door any little thing helps and now have a broken stove that doesn’t work. Two days later I hadn’t heard from their office so I sent an email inquiring what the next steps were. The admin responded stating the operations manager had our paperwork on his desk and that I am on the list. A day after that I decided to call for some information and admin gave me more of the same stating “work order is on my bosses desk, he will get back to you in a couple of days”. After persistence on my part I decided to track down the ops manager and he gave me a long story on why they weren’t communicating and basically stated again I wasn’t top priority. As a customer you shouldn’t feel like you are bothering a business that you just spent a ton of money on to get something fixed that now doesn’t work. Armstrong years ago was different and today my experience is very sour. Maybe too much business has impacted their customer service? Maybe new employee vetting is the issue? Maybe it’s the management? It’s sad to see customer service like this. Please beware.. you will reach out for help and you may or may not get it. Pay quoted money now but you’ll be back burnered the moment something else comes along."