Sin Cal Chimney's

We ordered two propane stoves and were going to have them install them. But after getting a general note about going out of business got nothing in specific on our deposits or service we were expecting. I responded to this general email and got a response from Kyle saying get off my high horse and be patient. His wife Heidi did provide one of the stoves but we never got the other one. We are out the deposit of $1700 with no alternative to get a stove or get my money back on the deposit. As far as I am concerned they stole that money and are crooks. This guy Kyle was full of himself giving me a lecture via email about his high moral ethics in business and how he was a man of honor and good character. As as far as I am concerned he is full of s*** and now Sin Cal is permanently closed with no recourse to get my money back. I have hired a lawyer and will pursue legal means to get restitution or at the very least cost them money. This guy has other businesses and if you see him associated with any contractor or contracting businesses pull clear this guy is a crook.

I had an appointment with them in May to inspect our chimney. I received an automated text and email the day before to confirm the appointment. which I did. The appointment day came and went with no one showing up. I called the office only to hear a recording saying the office is now closed on Mondays (my appointment was on a Monday). I left a voice mail, emailed the owner and messaged their Facebook account. The only response I received was from someone on thier Facebook account that said they couldn't help me because they didn't work their anymore (why is an ex-employee still answering message on the companies Facebook page?). I called the office again, several times, and no one picked up. I Left more messages. No response. Not sure what is going on there. But why would anyone want to do business with a company that has no respect for their customers?

Sincal installed a new chimney and air tube fell out after 5 uses. Tech came o tightened part and it fell out 2 days later along with bricks. Company blamed us of taking brand new chimney apart. Took about 2 months for a response just wanted $150 refund for the fact that what they fixed fell apart again and according to manual had been installed incorrectly.

Terrible, their equipment failed within 2 months and they refuse to come fix it. They don’t show up to service appointments. They don’t stand behind their work.

Great job and the stove is just what we wanted. It heats our entire home with no problem.

unknown

First of all, it was a pleasure to be able to speak to someone in the office anytime who was also very knowledgeable. I really like working with smaller operations, but don't always like to have to wait forever to talk to someone about a job because he is out doing other jobs all day. Sin Cal has the best of both worlds. They offer the personalized service of a smaller operation with the regular availability of someone in the office. Heidi in the office was able to handle scheduling, quotes, and professional advice. She knows what she is talking about. That saved a lot of time! The work was done by Kyle. He completed a big job very quickly, and we are very happy with the results. In fact, when something unexpected came up, Kyle and Heidi stood by their original quote even though the circumstance meant more work for them. We are very happy to have worked with Sin Cal Chimneys and plan on calling on them for any work we need done in the future.

I called Sin Cal's in to my new house to inspect the chimneys the day after we bought the home. For $99, they reviewed all chimneys in the house, including the dryer vent. They found that the tile liner from my furnace flu was damaged and unsafe to use. I scheduled with them and had them come out and replace the old tile flu liner with a new steel liner. The job turned out to be bigger than they expected, but they stuck to the original price quote. I was so impressed that I had them back out a few days later to clean and inspect the wood stove in the house. They did a great job and even showed my wife how to use it and start a fire. I will use these guys in the future for all of my chimney needs.

unknown

The man who came over was prompt, polite, and very knowledgeable. He looked over the stove and said it's in very good condition. We had replaced two of the gaskets on our own and he said they were correct and that in the next couple of years we would want to do the rest. I told him I thought we might just need some education on how to operate the stove. It was here when we bought the house and we didn't use it last year, so this is our first year with it. He was so great! He explained why it smokes and how to warm it up before you start the fire so that it doesn't smoke. He also explained all of the other parts to it and how to better get it to catch using the levers/etc. When he left I felt so much more confident and comfortable using the stove. He also explained that we needed to move some furniture around and what the regulations were. So we did that and I feel much safer. Also, we have been using the wood stove as our primary source of heat this winter, and have saved so much money on oil! The most amazing part was that he didn't charge us. He said because he didn't do anything that he wasn't going to charge us. I was shocked and so thankful! I honestly feel like he did a lot for us! Maybe it didn't need any major repairs, but what he did for us helped tremendously. We will most definitely be using Sin Cal in the future for all of our wood stove/chimney needs! And we will recommend them to anyone we know in the area that needs some assistance as well. Wonderful service!