Get matched with top hardwood flooring pros in Partlow, VA

"Edwin reassured me that he was up for the job. He and his guys worked tirelessly from a Friday to Monday morning, completely tearing down and rebuilding my ceiling. It was done impeccably and passed inspection and the house sold. Edwin kept me in the loop every step of the way, was punctual and professional. He really helped me in a bind and the price was competitive. I have since used him and his company for multiple projects to include room and shelves painting, removal of built-ins (after which he reconstructed trim where the built-ins had been to match the rest of the room perfectly), garage door and trim painting and hiding wires for nanny cameras and reconstructing/painting drywall. I have never been disappointed. I give him my strongest recommendation. He is highly skilled and worthy of your time."

"For those who don't want to read this whole thing: We don't recommend dream builders and suggest you use a different company. We hired dream builders to replace the back porch on our house. We wanted to move from wood to the more permanent and long lasting Trex building materials. We also wanted stairs to the ground which we did not have on our porch. We were thrilled with the initial presentation. We hired them for, what was for us, a pretty large project. We were very disappointed and wish we had gone with a different company. - dream builders does not employ the workers. Our project was sub-contracted to a carpenter who sub-contracted to the workers he brought every day. On any given day, we had no idea who was coming to our house. We rarely saw an employee of dream builders. - In the demolition stage of our project, the crew ripped through both our underground downspouts and our sprinkler system requiring both to be repairs. I was informed that the contract requires me to put flags were all of those are located throughout the yard. Since I didn't, they are not responsible for the damage. I have no earthly idea where all of the sprinkler lines are laid throughout the yard. I find it hard to believe the workers couldn't stop when they felt a little resistance so they could determine if the item was important and fragile. It seemed lazy and unprofessional. It also seemed like a fine print scam. - We made an adjustment to our plan as the project got started (moving where the stairs reach the ground). We were provided a picture of what that adjustment would look like. When the stairs were about 1/2 way done, it looked nothing like what we expected. The stairs now were going to terminate right in the middle of our patio opening. We protested and we were told that the picture couldn't look exactly like the finished project; it was just an estimate. ??!!?? Are you serious? Even if that is the case, which I don't believe, we were never informed that such a result was a possibility. We were then charged more for them to correct what I fully believe was their error. Though they came down some in the cost they intended to charge us, from this point on we felt uneasy about the project and again scammed. - Included in our project were lights for the stairs to illuminate the steps. The finished project looked ridiculously amateurish. The wires were strung up under the wood panels with simple nails and remained totally visible. The power box was simply placed on a couple of nails driven into our siding. Nothing was wired into the house or stored in such a way as to look nice. It looked like I could have done it myself on a weekend project. Again, we protested and were told that the job they did was standard procedure. They don't employ an electrician and what we were asking for was both unrealistic and expensive. For the size (and cost) of our project, it deserved to look better. - Speaking of the electric box, the lights were merely plugged into our outdoor outlet. I asked of the safety of such an arrangement and was surprised it could even pass code. I was again told it was standard procedure. I was later told (by a contractor I trust a whole lot more than these guys) that the arrangement was neither safe nor up to code. He fixed it for us while doing another project (free of charge, BTW). - We had the wood posts under our deck wrapped to look nicer. Some of the posts were a bit taller than the wraps however and the wraps were not secured; they could slide up and down. This was also fixed by the same subsequent contractor (still free of charge). - the project did not actually meet code initially. The carpenter did not install 2 x 8 beams under the bottom of the porch for extra stabilization. This was corrected but it makes me wonder where else they cut corners. Speaking of which, while building the upper landing for our stairs, we saw a small chunk of wood fly off as a result of being hit with a nail gun. Rather than replacing the board that now had a piece missing, the worker just kept on nailing. Agin, we were assured the piece was not structurally required and nothing was wrong with the board. In the end, the porch and stairs are completed and look adequate structurally. I have little doubt that they will last and I have no concern with my family being out there from a safety standpoint. That's the end of the good news. The process cost far more than we thought it should have for the work they did. The communication and interaction with the company was substandard. I did not appreciate having our project subbed to someone who then subbed it out again. We felt cheated out of money for their design flaw. The accessories look no better than doing it myself (we hire other people for a reason). We paid them a significant amount of money (at least for us) and it constantly seemed like they were trying to cut corners and maximize their profit instead of focusing on a great finished project. I wish we had gone with someone else."

"I will be using this company again. From the first time we entered the business, met with Michelle, and began the purchase process, it was smooth with true professionalism. John came to the house to measure and prepare the quote and was easy to work with. The installers are rock stars--they showed up on time for a two-day job and finished it in one day, we were stunned. The entire process, from quote to installation was less than three weeks."

"I have recommended CR flooring to differnet friends, all of which have been very happy with the srvice and results! They were prompt, excellent installation and left the residences spotless."

"Awful experience, topped with a heaping pile of poor customer service. This company provided me with an estimate to do certain flooring work, and indicated they would get it done by a certain day. This was vital to my choosing them as a contractor because I needed the work done before my tenants returned from vacation. After making my initial deposit, their representative became impossible to reach by phone and email for updates on the work. Not only did the work not get done in time despite having three weeks of lead time, my tenants had to live for almost 1 month without a proper floor. They also did not replace the carpet in all sections that were included in the estimate, and then refused to adjust the invoice to account for the non-performance of work. In addition, they left debris at my property (which I had to pay someone else to remove), left the home dirty from their work, and hooked up the appliances they moved incorrectly (leading to additional damage that I needed to pay to have repaired). Do yourself a favor and choose a small business with good customer service for your flooring needs. These guys are not worth the headaches."

"The previous great reviews are well deserved, Our project was extensive including removal of ceramic and laminate to install new hardwood to match the wood they would refinish. The project included stairs as well. A very large open area. The finished project looks amazing. If you didn’t know the new wood wasn’t part of wood that existed prior, you’d never know. The new stain color is great and even. The stairs required a lot of work and it’s incredible. A week prior laminate planks were installed in a bath, laundry and mud/utility room. Just great. Everyone who worked on this project was very friendly, hard working and careful with their work, The owner is top-notch. He is meticulous and is very careful to be sure all work was completed to his high standard and if even a small detail is off—he makes sure it is corrected. He is one of those people when you meet him, your gut tells you he is trust-worthy. Very true. His pricing is very fair. (A different company quoted us nearly double . My gut had already told me not to trust the other company) We are very pleased with the quality of work, the professionalism of the company as a whole and pricing. Should receive more than 5 stars!"

"I knew I had a snow melt leak and I needed deck resurfacing, a new door, and siding repair to prepare my house for sale. I contracted with Spratt for these repairs. The Spratt team did a great job. Moreover, two weeks before closing bad storm (my neighborhood had 18 trees downed or seriously damaged) damage the siding on the other side of my house. I went back to Spratt and even though they were responding to community wide damage, they managed to get my siding fixed so that the sale could go forward as scheduled. I highly recommend Steve Spratt Improvements."