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"Job went perfectly"

"SO FAR SO GOOD!!! WE WILL SEE…"

"Justin, Cameron and Matt were extremely professional and friendly. Justin was great fitting me in last minute. Cameron and Matt came out and ended up working in the rain and dark! The only reason I knocked off one star was the "repair" they did on the squirrel damage. Maybe it was a misunderstanding on my part but I thought the damage would be fixed, when in fact they just put some metal sheeting over the hole. While the hole is closed up, I feel they basically put a band aid on my problem while I'll still have to hire someone to replace the wood, especially since the squirrel continues to chew on it. I do recommend Monumental Pest but I also advise you to be clear on any "repair" work they need to do."

"Easy pease"

"very well and very professional"

"Miche is great, until you actually have a problem. They serviced my house on a quarterly basis for approximately 3.5 years, and the technician basically said that everything was fine during each visit. Fast forward to when it becomes obvious there is a rodent problem, Miche promptly sends a technician out on two occasions. The technician identified potential points of entry on the first visit, all of which were present and visible during the past 3.5 years of service. The final visit, the technician was "stumped", so Miche recommended their pricey specialist service. A new Miche assessed my house for additional points of entry, all of which were visible with a naked eye, which their specialist would seal for a ridiculous price, which I agreed to. On the date of the service to seal the holes, the team arrived an hour past the latest window provided when the appointment was scheduled. There was no proactive notice from Miche to inform me that they were going to be so late. Once they arrived, it's clear that the guy that did the initial assessment either didn't convey his recommendations or the team was incapable of comprehending them. At every juncture, I had to continue to coax them to do certain things that the man that conducted the assessment recommended. For example, I was instructed to clean the closets out because they would check those two. I had to tell them to do the closets, and I asked about the bedrooms, which they seemed like they would have skipped over. I even had to ask about the roof, which the person who did the assessment specifically identified. One of the holes that they identified was under the sink, where I had previously been told that there was only a small hole and it had been stuffed. I asked about the spray they were using and how it differed from what I normally receive. The technician didn't even seem to know that I was an existing customer. He told me how it combats insects. It wasn't until I reminded him that I had a rodent issue, that he claimed it addressed that issue as well. Two days later, I saw droppings again. This experience felt predatory. I was charged an exorbitant rate for a poor job of identifying entry points, which for three years have been "invisible" to the team regularly serving my house. Several weeks later, my regular technician returned to assess the recent activity following the sealing. Once again, he was stumped and referred the matter to the matter for another team to investigate. My appointment was confirmed, I hired a plumber to move the dishwasher, arranged for a friend to meet them, since I was out of town, and Miche failed to show up or give me notice despite me reaching out about the appointment. I've recently started working with a new company, and they informed me that the outside bait boxes hadn't been refreshed in a long while despite Miche saying that they recently added new bait."