Get matched with top garage door pros in Richland, SC

"Great, Billy was able to do it with in a couples days notice, very professional and thorough."

"Great. I'm in IA, he's in UT. Not conducive to doing business."

"All I can say is stay away from this company. The process was a mess to start. The initial salesperson did not listen to us from the beginning and his communication was the worst. You would think that after contacting their sales manager that things would get better, but that was not the case. The total time it took to get our windows from our first contact to the final install and corrections was over 5 months and the COVID excuse was non stop. When you are told 2-3 weeks for your order to arrive and it takes 5 months, there is a problem. Especially since we were the ones who had to call them to ask what was going on. The lack of communication with this group was amazing. They just did not care that we had plastic and plywood covering up large holes in our home for months. We cannot recommend them and I would give a F- rating if possible. Here are the details of our experience. Our first conversation happened in early May at our new home (before we even purchased the home.). After that, there was little to no communication from the salesperson even with multiple emails and phone calls. On 5/18, we reached out to his boss and an estimate was received on 5/21. The estimate was completely wrong and we requested changes. The salesperson never communicated that the changes were made and it took until 6/11 to get the estimate corrected and ordered. We were first told that the windows would arrive 2 to 3 weeks after the order with the large slider being another 2 to 3 weeks after that. On 6/30, I was told that our windows would be in the next week (after I asked again when they would arrive). That did not happen. The windows finally arrived mid-July and the first thing that happened was that they driver dropped the load breaking 4 of the windows and the manufacturer sent a window without the glass. Of the 11 windows that were ordered, 3 were correct. 8 were wrong or broken. It took Window World until late September to correct and fix all of the issues. We had a window without glass in it for almost 3 months! The large slider which was to arrive 2-3 weeks after the window did not arrive until October (almost 5 months after being ordered). We had to call the owner of the manufacturing plant to get it here at that time. Window World was useless in helping us locate that door. The folks at Window World were nice as pie but not helpful in resolving our issues. They installed the windows at no charge, (mainly because we had told them we wanted new construction windows and they provided replacement windows) but that is the extent of the service we received. We cannot say enough about how bad this experience was."

"Communications and scheduling were awful. Took forever and 7 calls to actually get them to send the quote. When I call they say Jorge will call back, he doesn't. Call him, and his voicemailbox is always full. Three times the roofers were scheduled to come and they never showed up, never called. Really regret using them. When the roofer finally showed up, he was a sub contractor that didn't really know what he was supposed to do. Felt bad for him, he had to bring his little boy who just wandered around my back yard while he worked on my roof. The actual work seems fine, it's the whole process of working with them that is awful. Can't figure out who they actually are, Findlay Roofing, Roof Roof, Mighty Dog Roofing? That was probably my first warning flag."