All I can say is stay away from this company. The process was a mess to start. The initial salesperson did not listen to us from the beginning and his communication was the worst. You would think that after contacting their sales manager that things would get better, but that was not the case. The total time it took to get our windows from our first contact to the final install and corrections was over 5 months and the COVID excuse was non stop. When you are told 2-3 weeks for your order to arrive and it takes 5 months, there is a problem. Especially since we were the ones who had to call them to ask what was going on. The lack of communication with this group was amazing. They just did not care that we had plastic and plywood covering up large holes in our home for months. We cannot recommend them and I would give a F- rating if possible. Here are the details of our experience. Our first conversation happened in early May at our new home (before we even purchased the home.). After that, there was little to no communication from the salesperson even with multiple emails and phone calls. On 5/18, we reached out to his boss and an estimate was received on 5/21. The estimate was completely wrong and we requested changes. The salesperson never communicated that the changes were made and it took until 6/11 to get the estimate corrected and ordered. We were first told that the windows would arrive 2 to 3 weeks after the order with the large slider being another 2 to 3 weeks after that. On 6/30, I was told that our windows would be in the next week (after I asked again when they would arrive). That did not happen. The windows finally arrived mid-July and the first thing that happened was that they driver dropped the load breaking 4 of the windows and the manufacturer sent a window without the glass. Of the 11 windows that were ordered, 3 were correct. 8 were wrong or broken. It took Window World until late September to correct and fix all of the issues. We had a window without glass in it for almost 3 months! The large slider which was to arrive 2-3 weeks after the window did not arrive until October (almost 5 months after being ordered). We had to call the owner of the manufacturing plant to get it here at that time. Window World was useless in helping us locate that door. The folks at Window World were nice as pie but not helpful in resolving our issues. They installed the windows at no charge, (mainly because we had told them we wanted new construction windows and they provided replacement windows) but that is the extent of the service we received. We cannot say enough about how bad this experience was.
Description of Work: Replacement windows and large screen door
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$12,000
Response from WINDOW WORLD OF UPSTATE
Coronavirus pandemic has tested the patience of many customers waiting for products in our business as well as many others. We rely on our manufactures who have had to change their business structure dealing with limited production because of social distancing and reduction of employees, waiting on parts that come from non -essential vendors, logistics due to increase in demand, and high demand of product. We are proud to say our products are made in the USA and as a nation we are dealing with the same dilemma. We as a company can only rely on the information given to us, as we deal with the same frustrations. All our goals and expectations have had to be adjusted but we still maintain that you will be given a quality product. Our hope is that as we move forward that all businesses will be able to adjust so that we can accommodate our customers to the same expectations as in the past. Our Window World team thrives everyday working towards this goal and that each customer will have a pleasant experience. Sincerely, Gary, Teresa and Anna
Eddie C.
08/2017
5.0
replacement windows
 + -1 more
everything was done to our satisfaction
Description of Work: 14 windows replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Craig J.
07/2016
5.0
replacement windows
 + -1 more
The Window World team is the best contractor in South Carolina I have ever dealt with. Measured and ordered the largest custom window in my house that was fogged. Installed the 2nd story window despite climbing a 2 story ladder in very hot conditions. 4 team members showed up on time, carefully removed the old window and installed the new window that fit perfectly. Very clean, careful and efficient. Highly recommended and would definitely use again. Pricing was very reasonable. Thanks.
Description of Work: Replace custom window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from WINDOW WORLD OF UPSTATE
Thank you Mr. Shufeldt for your updated review. We are so glad that we were able to replace your window. As you know, not all windows are designed the same. So glad that the project turned out well. Sincerely, "The Window World Family"
Sonya B.
05/2016
1.0
replacement windows
 + -1 more
The salesman came. He expressed his disappointment that I only needed one window replaced. He took measurements and told me he would contact me within two days with a price. I did not hear anything back. I emailed the company again via Angie's List. Still no response.
Description of Work: Needed estimate on an oversized window for my house.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Response from WINDOW WORLD OF UPSTATE
Ms. [Member Name Removed], Sorry that we had confusion with the initial purchase but we are glad that we were able to install your window and you let us know that the installers did a great job. Please call us at the office if you need any further assistance.
Sharman A.
02/2016
5.0
replacement windows
 + -1 more
We replaced nearly all of our older windows. The sales team was knowledgeable and helpful. We got estimates from over 5 companies and we went with Window World based on price, but more importantly the positive feedback we've heard from neighbors and friends as well as their excellent warranty. We were also pleased to see the many years of customer satisfaction recognition from S.D.Powers & Associates. The installations went very well (thanks to Shane and his great crew). They were extremely friendly and the finish work was of a very high quality. He was eager to please and very polite. We still have a few windows left to replace (including a large picture window over our entry). We will definitely consider Window World for our next window purchase!
Description of Work: window replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
Response from WINDOW WORLD OF UPSTATE
Thank you so much for your review and taking the time to post. We are very thankful for our staff, sales team and installers. Shane and Chris are a great asset to us and our company-they take great pride in their work! Most important are our customers and being able to make their home improvement project go as smooth as possible. We hope you will enjoy your new windows! Gary, Teresa, and Anna
Bill G.
12/2015
5.0
replacement windows
 + -1 more
We called Window World after reading the reviews on Angie's List. They came out immediately and gave us an estimate for replacement of 11 windows in the house we just bought. The price was decent for double hung vinyl windows. It took about 6 weeks to have them made. The windows were installed in 1 day. The outside trim was manufactured on the spot. The windows look great and are so much better than the 40 year old windows we had. We were very happy with the quality and the speed of installation.
Description of Work: Install double hung windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,234
Response from WINDOW WORLD OF UPSTATE
Thank you Mr. [Member name] for your review. We are so glad you are happy with your windows and installation. Thank you for being apart of our Window World Family! Hope you have a Merry Christmas and Happy Holidays! Gary, Teresa, and Anna
Sylvia R.
11/2015
5.0
replacement windows
 + -1 more
Visited their store in Mauldin during late August and spoke with Jason, who scheduled a visit with us. Jason came to measure and present us with options. He was very knowledgeable and thorough, a pleasant and friendly young man. Ladies in office were also pleasant and friendly. Workmen who came to our home were also friendly, knowledgeable and professional in their work. We are very pleased with the outcome and highly recommend Window World.
Description of Work: Installed 24 new windows with screens, 3 storm doors, sliding glass door, and front door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from WINDOW WORLD OF UPSTATE
Thank you Mrs. [Member Name Removed] for your review. We are so thankful to be able to do this job for you. We have a great team here at Window World and they are more like my family! Hope you have a Happy Thanksgiving! We appreciate you and everyone of our customers! Gary, Teresa and Anna
Joyce C.
11/2015
5.0
replacement windows
 + -1 more
When the installer told me he needed to work from the inside to replace the windows, I was very concerned about the old plaster walls and the beautiful interior woodwork around the original windows, but the installer did a beautiful job, didn't leave a mark anywhere, and worked very efficiently.
Description of Work: Replaced two windows in dining room of very old house where the original wooden windows were rotting out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from WINDOW WORLD OF UPSTATE
Thank you Ms. [Member name]! We are so glad that you were pleased with your job. Your comments mean so much to us. We really strive hard to satisfy every customer but we couldn't do it without our "Window World Family" ---team. I will be sure to let the installer know about your review. If you need anything, please call us! Gary, Teresa and Anna
Edward H.
09/2015
5.0
replacement windows
 + -1 more
Installation was complete in 2 days as originally stated. Windows look great!
Description of Work: Replaced 16 windows. Replacement included repairs to rotted wood and wrapping entire exterior of window in vinyl coated aluminum.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from WINDOW WORLD OF UPSTATE
Thank you (Removed member name) for your review. We appreciate your comments. We hope that you will enjoy your windows! If you need any further assistance please feel free to contact us. Sincerely, Gary and Teresa Williams
James B.
07/2015
5.0
gutter repair, replacement windows
 + 0 more
From the beginning, working with Window World was great. Everything went as planned and I actually had my windows installed earlier than originally planned.
Description of Work: Install replacement windows and gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from WINDOW WORLD OF UPSTATE
Thank you so much for your review on Angie's List, [member name removed]. We appreciate any feedback that we receive from our customers. We hope you will enjoy your windows and appreciate you becoming a part of our "Window World Family". Thank you again, Gary, Teresa and Anna
Michael W.
06/2015
5.0
replacement windows
 + -1 more
It went very well. They did a great job. They were also timely and efficient.
Description of Work: Installed new windows for our house and also wrapped the home with new aluminum wrapping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from WINDOW WORLD OF UPSTATE
Thank you [Member name removed] for your nice review. We appreciate our customers and glad you are a part of our "Window World Family" . If you need us for anything in the future please feel free to contact us. Hope you will enjoy your windows and we thank you again for letting us do your home improvement project. Sincerely, Gary, Teresa and Anna
Martha M.
04/2015
5.0
replacement windows
 + -1 more
Two men came, right on time, and installed 4 windows. Very nice and answered all questions. They worked quickly and efficiently. Very professional and did a great job. I am very pleased and will definitely call them when I am able to replace more windows.
Description of Work: installed 4 windows with outside trim
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Alice C.
02/2015
5.0
replacement windows
 + -1 more
We priced two other companies. They were not far from half the price and have a fantastic product!
Description of Work: Installed 11 windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Response from WINDOW WORLD OF UPSTATE
Thank you [member name removed] for your review. We are so glad that you had a good experience with our company and our Window World Team. We are here if you need anything for your windows and glad your part of the Window World Family. Gary, Teresa and Anna
Kevin D.
01/2015
5.0
replacement windows
 + -1 more
Went very smoothly. We only had to replace a couple windows, but Window World was happy to work with us while other retailers scoffed at the relatively small job that we were requesting. It took about a month or so for the windows to be manufactured. The window installation was quick (about 2 hours), the installers were professional and courteous, reviewing all of the window functions prior to leaving. Very pleasant experience all around.
Description of Work: measured for, manufacturedand installed windows, removal and disposal of old windows.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from WINDOW WORLD OF UPSTATE
Thank you Mr. (member name removed) for your review. We appreciate your business and glad you are a part of our "Window World Family"! If you have any questions on your windows or need further assistance please call. Gary and Teresa Williams
Sarah Z.
12/2014
5.0
doors, replacement windows
 + 0 more
I shopped around for a new front entryway for my home in many places including DIY stores - Lowes & Home Depot and several made to order companies. I settled on Window World for this purchase as they seem to hit the level of quality versus price that I was looking for. The salesman was very understanding when I told him I was looking at other companies and helped give we a clear estimate of what each choice would cost, should I decide to go with them. I ultimately chose Window World as they were willing to help me search for the exact door/sidelite I wanted; plus the additional security and wrapping of the external trim was what I was looking for. When he came back for us to fill out the paperwork and place the order I was satisfied that I was getting exactly what I had envisioned. I had my entry replaced last week. The team came to my house with pictures (taken by the salesman), so they knew exactly what they were getting into. The removal of the old door was very fast. They were very particular about clearing debris and dust regularly, and the new door and entry was in quickly. I had even had to ask them to raise the entry slightly in preparation for a new floor that is being installed later, they were very accommodating. The worksite was left clean and tidy. The door, side windows, trim, entryway and caulking are all super quality. I would say that although this was not the cheapest option for a front door replacement that I looked at, I am very pleased. I feel like I have purchased a quality product which was professionally installed.
Description of Work: Installed new front entry door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Kevin R.
10/2014
5.0
replacement windows
 + -1 more
From the sales process through the scheduling and install was a real pleasure. Eric (salesman) was knowledgeable, and the installation team was very efficient and professional. The installers arrived when expected and finished all the work in one day. We love the way the new windows operate, as well as the maintenance free frames. No more painting! We can clean the windows easily from inside the house now. We have not had our cooling system on since they were installed, and there have been several 85 degree days, so I know they have improved the energy efficiency of our home. I highly recommend Window World of the Upstate, and I plan on calling Eric back to get the process started for the windows on the lower level of our home sometime in the next few months.
Description of Work: Replaced all the windows (16) on the upper floor of our house which included a decorative half circle window, and we selected some upgrades such as foam filled frames which pushed the price up, but was still in-line with another competitor quote.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from WINDOW WORLD OF UPSTATE
Thank you [member name removed] for your review. We appreciate your business and glad you are a part of our Window World Family. We hope you enjoy your windows! If you need anything concerning your windows, please call. Sincerely, Gary, Teresa, and Anna
James G.
08/2014
4.0
replacement windows
 + -1 more
Original quote had to be redone by owner of Window World Greenville due to questions about measurements. Original quote way too high compared to another local company quoting same services. Dropped pricing about $1K and did the work. Removal / installation services coordinated out of the Greenwood SC office (864 38 9046). Very professional service done on time on quote. The lifetime guarantee really works. Just call in with the window serial number and a tech comes out the next business day.
Description of Work: Tested old windows for lead, removed 27 old windows (from 1925) and did proper disposal for lead, installed 27 new energy efficient windows with screens, wrapped wood areas in aluminum.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Adam N.
05/2013
5.0
replacement windows
 + -1 more
Salesmen came out on time and gave wretin estment for 12 new dubble pain inslated lowE coated windows. After decding to go with window world i called them and setup a time to install the windows installers came in the morning and where done in a day and calked all the jonts left 3 tube with me. Clened up after tem selves and took all old windws with them.
Description of Work: Install windows in my home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Bettina M.
04/2013
5.0
replacement windows
 + -1 more
I called to meet with salesperson to set up appointment for new windows. When I met with salesperson, he was very nice and professional and had a lot of information for me about the windows. Estimate was given and I was sold! I have a lot of windows so the price was awesome! Installers were great too! First day they did the entire 2nd floor, then the main floor and finally they finished with the basement. The whole job took about 2-3days. Love our windows and the guarantee is great!!
Description of Work: Removal of old windows Disposing of old windows New window installation Trimming of windows painting and caulking of trims
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,400
Wendi G.
03/2013
5.0
replacement windows
 + -1 more
They explained exactly what they were going to give me. We went around the house and he told me what I could get for the price. He gave me options on what I could get for the price. And I was able to choose the windows that was best for me. I had no problem with what they done. They cleaned up after the job was done and I was very satisfied with the overall service.
Description of Work: I had them install windows on my house in the Fall of last year.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Edward M.
11/2012
5.0
replacement windows
 + -1 more
Did excelent job are going to have 9 more done by window world in december 2012
Description of Work: Installed replacement double pane windows
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Richard W.
05/2012
1.0
replacement windows
 + -1 more
Overall, it was a two year headache that I could have done without. They are fairly friendly people and their employees are punctual, but the product they sell is complete garbage. Energy efficient windows should NOT let in cold air. Period. That's the whole point of energy efficiency. Would never buy from them again and would not recommend to anybody.
Description of Work: Had old, single pane, wooden frame windows that had to go, so I got a quote from Window World. The salesman came out with brochures that promised how their windows were the best thing since sliced bread. He even demonstrated their energy efficiency on a window that he'd brought with a blow torch and a laser thermometer which I thought was really impressive. He held the flame of the torch on one side of the window and heated it up to several hundred degrees - then took a temp reading on the other side and it was still the same temperature as it was before he started. No transfer of thermal energy = solid energy efficiency. I was sold, so I bought them for the whole house. They put them in in early spring two years ago and I was happy. Then came the following winter and my new "energy efficient" windows were letting in cold air. I called them, and in all fairness, they did replace some of them without any hassles. Fast forward to another winter and same thing - cold, drafty windows. I called again, but this time got every excuse in the book, including "There's no such thing as a completely air tight window!" Long story short, I called their corporate customer service people and they sent out some type of window expert who had them replace the drafty ones - again.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$4,000
Sherry F.
05/2012
5.0
replacement windows
 + -1 more
Everything turned out great. They took out my old windows and had to reshape the windows to put a new one design.
Description of Work: I used Window World of Upstate to put a new window for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Frank C.
03/2011
5.0
replacement windows
 + -1 more
Jason Collins, one of there contractors, did a fantastic job. He does great work, and it is a great product. He did all the bending, and sealing.
Description of Work: They put in 4 new windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
DALE J.
05/2010
3.0
replacement windows
 + -1 more
My house which is a 14 yo brick and stucco 1 1/2 story house needed a total of 27 windows replaced but at that time there were very few reviews on Angies list since it was relatively new to this area. Therefore I decided to do a few with 2 different companies and see how I liked the work and the windows. Window World was easy to deal with and they came when they said they would and cleaned up ok. The problem is that they used a very inferior grade of caulk on the exterior trim. After laying down the bead the installer spead it with his finger and this caulk, being a magnet for dirt, is now a 1/2 inch wide brown streak running the length of the white windowsill. I have not been able to find a cleaning agent that will remove it and it is very unsightly. They also did not wrap the iron lintel that runs above the window so that still needs to be painted. I plan to have Taylors come out and rewrap these windows since they also wrap the iron lintels and extend the wrap onto the facing bricks which covers the old caulk that was around the original windows. I did not contact Window World about the caulk so I don't know if they would have done anything about it.
Description of Work: I had 6 double hung windows replaced with their so called custom exterior trim.
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Service Categories
Windows,
Doors,
Gutters,
Sunrooms and Patio Enclosures,
Siding,
Garage Doors,
Decks and Porches
FAQ
WINDOW WORLD OF UPSTATE is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
WINDOW WORLD OF UPSTATE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, WINDOW WORLD OF UPSTATE offers free project estimates.
Yes, WINDOW WORLD OF UPSTATE offers eco-friendly accreditations.
No, WINDOW WORLD OF UPSTATE does not offer a senior discount.
No, WINDOW WORLD OF UPSTATE does not offer emergency services.
Yes, WINDOW WORLD OF UPSTATE offers warranties.
WINDOW WORLD OF UPSTATE offers the following services: Vinyl replacement, Windows, Reinforced vinyl siding, Garage doors, Exterior doors, Patio Doors, Sunrooms, Porch enclosures & decks.