Get matched with top awning pros in Greene, RI

"Excellent ,excellent. First of all , they came with another man , They arrived at my house on time. Materials and equipment were ready to go. They work and cleaned up afterwards. Very efficient. I'm already planning on hiring him again."

"I spoke to Steve Petrucci of Pease Co in early March 2017. I was very impressed with his presentation and advice and the Pease product. I had appointments with 3 other sunroom reps and said I would be in touch. Two were clearly out of the running – too much flim-flam!! The third was very laid-back and from the brochure, his product looked fine. And was much cheaper than the Pease room. I signed a contract with him on April 3, and by Oct 6, when the only thing that he had done was to rip up my deck and leave me with a gaping hole, I cancelled the contract (see [*** Link removed ***] complaint of 11/28/2017 for details if interested).I called Steve and said I had made the wrong choice and would like to have a sunroom from Pease. I said I would certainly not expect it before spring. Steve came out and reviewed the carnage and said that if the weather cooperated they would do the best they could to get my sunroom built before Christmas. And they did!! It was amazing. The team came out and went to work and a week later I had a sunroom. And one that was infinitely better than the one I would have gotten from the other company. Taller walls (8 ½ feet vs 7 feet!!, four large windows on the front side instead of 6 small ones, integrated gutters, etc) I am SO pleased!! The crew were delightful – professional, polite and knowledgeable. I cannot say how delighted I am with my new sunroom. I would unconditionally recommend Steve and the Pease crew to anyone wanting a sunroom. As an added “bonus”, when the crew was attaching the roof of the sunroom to my roof, they told me that my existing roof was in very poor shape and I should keep an eye on it. I called three roofers for estimates and was told by all three that I needed a new roof “ASAP” (I had only recently bought the house and was told the roof was 9 years old – it was – on one side, but not on the back, which had also been installed incorrectly – without underlayment!!). So you can see, the Pease crew is not in there “to get it done and get out”, but that they have the best interests of the client in mind. I really appreciated that – who knows when I would have discovered it otherwise!"

"i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep."

"One of the worst companies I have EVER dealt with in my life. Nothing but runaround, lies, and lack of accountability. They will tell you something over the phone, then when you follow-up, they will magically lose all records of prior conversations. I was told replacement windows would be ordered in June 2024 - never ordered. In January, ordered correctly with 4-6 week expedited delivery time quoted. Now in Feb, was told the windows would not be ready until end of March (total of nearly 11 weeks since order). Magically, they have no record of quoting me 4-6 weeks, though I have email records saying otherwise. Just a miserable company to do business with, would never recommend to any homeowner."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."