Marygrove Awnings

I love my awning, but can't say the same for the customer service, that is what my 1 star rating is for. Salesperson sold me the awning and then never heard from him again, but he was quick to send me an email when payment was due. There was no follow-up after installation to check if all was ok. The installers made additional holes in my siding, plugged them up with silicone and left without telling me what they had done. I noticed the holes in the siding after the installers left and called the sales person, who had no customer service skills whatsoever! Installers came back to get a sample of the siding and have it matched in a "lab". This was 5 months ago and still nothing. Had I known the service would be like this I would have never given Marygrove my money.

Easy and smooth process of getting our awning installed! Scott King came over on time to give us a quote, and showed us all the options, colors and features that come with the installation. Very professional and honest guy. Very clear communication from him and the whole team. On the installation day, their installers showed up on time too, and they called in advance. Finished installation in about an hour, and showed us how to use the features. It looks perfect!

Install team was great. Efficient, friendly and informative. Thank you!

Ray was very professional and very delightful actually had a great personality and a good sense of humor. They were here when they said they would be here they finished the job extremely quickly within an hour explained everything thoroughly. So far my experience with marygrove has been perfect. The sales rep was really good at explaining everything other than tried contacting him three or four times and never answered his phone saying contact me anytime I will be available with any questions, he was never available. So anyone who's purchasing an awning from marygrove don't count on your salesperson to be available you have to go through headquarters. Other than that it's been a great experience working with them. I hope the awning is worth the money we will see. I also hope that if I have issues with it that they are here promptly to repair any issues. Fingers crossed

Very quick response professional and to the point. No fluff added. Answered all of our questions and offered his professional opinion. Quick delivery and instillation was a breeze very polite guys and respectful ! So very happy with our purchase, just wish we did it sooner! Loving using our new cooler shaded outdoor dining space!