Get matched with top gas log pros in Scappoose, OR

"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"They got the wok done efficiently in bad weather and for a fair price."

"This company was such a pleasure to deal with. Rachael in the front office was very helpful. They were busy so I had to wait 3 weeks, but they were worth the wait. Ferando was on time and was very patient with my questions and he let me watch as he worked. He did a wonderful job."

"My husband and I love to have our first cup of coffee in the morning watching the wild birds eating suet outside the window while we sit in front of our toasty gas fireplace! When ours started having problems igniting in the morning, I called a trusted Heating company "Wilfert Heating and Air Conditioning" knowing he did not do gas fireplaces but figuring I could trust he would recommend someone as trustworthy as he. He gave me the name "Allen The Fireplace Guy". I called and made an appointment with Joanie. She was so friendly and knowledgeable. Allen came at the appointed time and carefully set about to investigate our problem. He was greeted by the roar of barking from our 3 rescue dogs and didn't blink! He came in and knew at once what the problem was. He fixed our furnace and cleaned and polished it up. When I looked at the fire, I felt like I had just cleaned a pair of dirty glasses and could see again. Beautiful Job! I said I wanted to have him start coming every year and he said if I called in May June or July there is a $70 discount! So I said ok this coming July I will call and make an appt for a maintenance check up. And here comes the best part....... He said No!! Wait until the following year! You wont need service that soon! ........ Now.... how honest is that!! I am so glad I never have to worry again about my fireplace! I can always count on Allen to be honest and always do a terrific job!! He should change his name to Allen The Honest FIreplace Guy!"

"I really like their service. I will definitely recommend them and absolutely use them, again."

"So rude and unprofessional - uncalled for. Steve came out in April of 22 of last year for our gas fireplace - the pilot went out every time we turned off the unit. He cleaned it up and reset at the first visit. The issue persisted so he came out again April 27th and we paid for a part to be replaced. The issue was temporarily alleviated but not fixed. Steve came out again Oct 18. His wife called to move the time slot he would be coming in twice prior to his arrival. He replaced our thermocoupler and charged us another $225. I said I was confused because of the previous instance. They didn't have record of the 27th visit so I paid them just happy to have the unit working. The same issue started again the next day. They said they'd get back to me on scheduling and proposed halloween afternoon, to which I said we'd be trick or treating with our toddler and this would be the fourth time they came out. Steve left me an angry voicemail saying that I was off base and they hadn't been out four times (which I know, it would have been their fourth). He was so rude in the message I didn't call back immediately. His wife texted me to propose another time for a visit, and I said okay. She then texted me again and said she made a scheduling error (this was the third time she'd told me this including the two the day of our service). So I said this levelv of service was disappointing - see text images. Long story short they claim they have detailed records of visits but don't have a record of one of mine and have gotten scheduling confused three times. Then Steve started being hostile and name calling, refused to finish the job, ignored my requests for a refund and blocked me. We've paid hundreds of dollars just to be treated like s***, blocked and not had our fireplace fixed. Terrible, terrible experience."