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"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"Words."

"Jesus is fantastic. Our bedroom was hot and stuffy. He added an extra vent to our existing duct, saving us about $18,000 on an additional AC unit."

"We were impressed with Chris. He replaced our broken bathroom faucet quickly. We would use Chris again."

"Jay Schiedler is the owner , and he did the install. The job was completed perfectly. He is very professional. He also did the job in a timely manner, and offered a very fair price. He is a younger guy, probably late thirties, and I can tell that his parents raised him right! I highly recommend Impact Heating and Cooling."

"They worked really fast and cleaned up while they worked. They were Super friendly and didnâ t mind the occassional interruption while they worked. Once finished they took the time to make sure I knew how to operate my new HVAC and I could not be happier. I would Totally recommmed them!!"

"From beginning to end these guys were a genuine pleasure to work with. Honest, extremely competent, and just nice guys! Reminds me of the way business used to be done in this country! High recommended!!!"

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."

"Mark from air control systems was fantastic to work with. His crew came in and piped a new gas and electrical line to install a new gas fireplace insert. They did a wonderful job and I would highly recommend this company to anyone who is looking for this type of work. I have worked with at least five contractors this last year for multiple upgrades and Mark has been by far the best company to work with. He keeps you informed at every point and is wonderful at communication and follow through."

"Awesome. Emailed on a Sunday. Service Tech was out on Monday morning. Diagnosed the problem, ordered the part and installed on Tuesday. This was during a period of 90 degree days. I have used Melton's for the past 15+ years and will continue to use them. Always a pleasure to deal with."