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"Extremely Disappointed with Chimcare’s Service and Product, go with someone else! Our experience with Chimcare started off positively—they did a great job removing a large chimney from our house and installing a gas fireplace insert. Unfortunately, everything went downhill after that. The gas insert they sold us, a Regency brand, has been nothing but a nightmare. Over the last three years, we’ve had to call Chimcare out to repair it at least eight times. Each time, the fireplace works for only a couple of weeks—or less—before breaking down again, often in the same way. Most recently, the ceramic insert they installed broke after just a few days of intermittent use. This strongly suggests that their technicians are not properly trained at installing the ceramic inserts, leading to repeated failures. Because of these issues, we’ve had a functional fireplace for only two months total over the last two years. This failure to provide a reliable product and service has significantly impacted our family. We’ve gone through two Thanksgivings and two Christmases without a working fireplace. To make matters worse, during the major ice storm last year, we were left without the heat the fireplace could have provided—something we should have been able to rely on to keep our home and two small children warm during a power outage. Despite our repeated requests, Chimcare has been incredibly unhelpful in resolving the situation. I’ve had to pester them with calls every few days to get any progress on having Regency honor the warranty. They are completely unresponsive/not-proactive unless I am calling them directly - technician, project planner, and front office are all favorites in my phone - at this point, I’ve had to call daily just to get any updates or action on what should be a simple warranty replacement. Their lack of proactivity and accountability has been exhausting and deeply disappointing and makes it seem like they are not actually trying to honor my warranty and for what we paid for in terms of service. It’s incredibly frustrating to have spent so much money on this installation, only to deal with constant repairs, an unusable product, and a company that refuses to address their technician’s clear errors. While their team is polite when scheduling repairs and when the technicians are present, politeness doesn’t make up for poor service and unreliability. We deeply regret choosing Chimcare for our fireplace installation and strongly advise others to look elsewhere for their fireplace needs."

"Showed up at 9:40 for 9:40 appointment. Job took 30 min. 2 workers. Nathan answered all my questions about the job and related fireplace issues. Happy to report that he stated when he didn't know the answer in depth, but suggested what may be the source of effects. The job was done quickly, professionally and cleanly. Quoted a list of optional improvements (chimney cap, brick cleaning/seal) and repairs (cement flue cap replacement) that should be considered, but that they not a limitation to safe usage of the fireplace. I would hire again."

"It was a great job, always on time, always on scheduled, and I have no problem."

"West Coast Roofing LLC did an amazing job. They Clean up daily. I would highly recommend West Coast Roofing LLC."

"We were impressed with the work done. The crew was on time, courteous and explained the process well. We would definitely do business with them again!"

"We hired SFW to repair our new home that had undisclosed water damage at the time of purchase. TJ was the supervisor assigned to our project and his work was exceptional. TJ is professional, knowledgeable, considerate, kind, thoughtful, courteous, detail oriented, punctual, and always adheres to safety standards. His interpersonal skills are excellent as well. Throughout the entire project, he kept me informed and was transparent about everything related our home restoration. Furthermore, he went above and beyond on multiple occasions to help my family navigate a water damage and new home experience. When we needed documentation of the damage, he helped us by taking 100s of photos. When other new home related projects popped up, TJ was gracious about facilitating the additional projects for us through SFW. We had a gate installed, new hardware installed throughout the house, our cement deck replaced with Timber Tech, and several other small projects that we kept adding to the list! We are extremely grateful to everyone at SFW who worked with us during this 8-month (unexpected) project. Shout out to Jerry, Jay, Jordan, Dominic, Richard, and Jonas! They were also incredibly professional, caring, and helpful during this journey. Jordan was transparent and patient with all things related to billing, Jerry was excellent at managing subcontractors and responsive to our needs as a family. Jerry also provided us a detailed report of SFW findings for our records. Dominic was respectful, professional, kind, detail oriented, and always went above and beyond. TJ and Dominic and other crew members were also incredibly kind to our two dogs and respectful of our privacy in the house. If you are going to have a crew in and around your home, it's sure nice to know they are genuinely professional and considerate human beings. Thank you, TJ, and everyone at SFW! Because of your exceptional work, our home has been restored beautifully. I highly recommend SFW for all your home improvement needs."