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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Beautiful work done by people who care. I had an old deck torn out and a new one built. The work is impeccable. Rob was accommodating as far as changes and special requests. His crew was on time and very easy to work with. Good communication and close attention to detail. I love my new deck. I will certainly hire them again."

"I bit muddy because of rain but they kept working. Final result was great"

"So the concrete foundation was poured but it was missing but it was missing all of our one anchor. There are walls that are too high and too low. They didn't use vibrator on the concrete so there's several places where the concrete didn't settle in and there are exposed rebar. So we hired another engineer to come up with fixes for the problem and the engineer said that the project should take 140 yards of concrete but the contractor ordered 189 yards so there's a lot of wasted concrete."

"Excellent communication and education from the team regarding what work needed to be done and the types of materials to be used. Job was done faster than previous re roofs I've experienced and area was left clean upon completion. Thank you!"

"Awesome Service! They were prompt, answered all our questions, and did an amazing job. The finished work turned out better than we imagined!"

"These guys are fantastic and honest! Our experience was amazing. Very professional and respectful. Took the time to explain and provide helpful feedback to the questions we had. We highly recommend them to anyone and will be calling them for our next project."

"After interviewing 8 contractors, Dorson Jackson was the obvious choice for our major project/home remodel, touching on every room in the house. From the very start, Dorson has been responsive & communicative, something rare and incredibly appreciated. He's not just a contractor, he's a businessman and understands the entirety of taking on a huge project for us. He dedicated an extraordinary amount of time for his bidding process, breaking the house down into zones, and then listing every single change, plus parts and labor fees for the changes, in every zone. Every other contractor gave us a one or two page bid with very few details. Dorson's proposal was a detailed 17 page document. He is EXTREMELY organized and we were super impressed with the effort he put into bidding the project. We have since hired Dorson Construction and he and his team have begun demolition. He also sent photos to us of every room in the house after demolition so we could see what he had done, what issues were found that he had prepared for as possibilities in his bid, and comments on each photo explaining what he saw after demo. Because we are not living locally, having someone we can trust with our home from far away is of the utmost importance. Dorson recently brought his son on board and we have been equally impressed with his follow up and thoroughness. In addition, Dorson has gone out of his way to help us with our permitting process, which is not part of his job and was only necessary due to failure of a third party. I can't wait to see the beauty and function he creates for us in our home to be! (Review will be updated upon project completion.) Thank you Dorson!"